- Joined
- Mar 24, 2013
- Location
- United Kingdom
Hi wonder if anyone can give any advice deposited £20 and got free £20 from vegas country casino before registering i contacted live help as i have a few other rewards accounts they said its no problem then further contacted them when didnt recieve bonus they retrieved it from rewards account for me . I then played and won withdrawing £450 after meeting there wagering requirements i went on live help asking for link to confirm id which i sent to ensure a speedy withdrawal . This morning i recieved this email.
Hello
Our systems have detected that multiple Casino accounts have been created using your PC, email address or personal details.
The Casinos terms and conditions do not permit more than one real account per household, personal computer or e-mail address. This is necessary in order to reduce the casino's exposure to online losses.
As such, the winnings have been voided and confiscated. As a sign of good faith, your deposit will be refunded.
Kind regards,
Alex
Risk Management
Casino Rewards
I have replied requesting more info as i have no other account with this specific casino and the live help told me i could create an account and confirmed i could recieve the bonus and even did it for me so surely if there system is noticing this its a tad suspect that it happens only when trying to withdraw.
Any advice much appreciated its a huge win for me so would be a huge blow thanks guys
Hello
Our systems have detected that multiple Casino accounts have been created using your PC, email address or personal details.
The Casinos terms and conditions do not permit more than one real account per household, personal computer or e-mail address. This is necessary in order to reduce the casino's exposure to online losses.
As such, the winnings have been voided and confiscated. As a sign of good faith, your deposit will be refunded.
Kind regards,
Alex
Risk Management
Casino Rewards
I have replied requesting more info as i have no other account with this specific casino and the live help told me i could create an account and confirmed i could recieve the bonus and even did it for me so surely if there system is noticing this its a tad suspect that it happens only when trying to withdraw.
Any advice much appreciated its a huge win for me so would be a huge blow thanks guys