cathsparkes
Dormant Account
- Joined
- Oct 16, 2018
- Location
- grimsby
So I have been depositing on Casilando the first night i put in roughly 600 and got a 700 withdrawal that they sent me within 2 working days. Went through just fine. So I decided to deposit an extra £1600+ and managed to get £4800 winnings. Even said I qualify for their loyalty program. I had been waiting over 48 hours and then I discovered I couldn't log into my account. No email or nothing. Strange behaviour from live chat. Telling me to repeatedly come back 10 - 15 mins to speak to a senior support person. Well, after over an hour of this finally get told I'm to wait for an email which will explain what is going on with my withdrawals. That's been over a day and they just keep saying 'shortly'.
From what I can gather they must have a casino that I am self-excluded from which I can't recall as I had been depositing on Casimba (both owned) for months (never winning anything.)
I'm placing this here because I'm worried that they will refuse to pay my withdrawals or at worst even refuse to return deposits. This odd state of limbo on a lot of money has me worried. Will keep this updated but if anyone could advise me I would gladly appreciate it.
From what I can gather they must have a casino that I am self-excluded from which I can't recall as I had been depositing on Casimba (both owned) for months (never winning anything.)
I'm placing this here because I'm worried that they will refuse to pay my withdrawals or at worst even refuse to return deposits. This odd state of limbo on a lot of money has me worried. Will keep this updated but if anyone could advise me I would gladly appreciate it.