32 red £20k 'freeroll'

[fun4all]

Are you all playing through 32Red, as opposed to through Dash or any of the other sisters?

I'm on 32red. I can see some players buying continues (dropping to 0 coins then 12,000 a few seconds later)

 

[sscrabble]

It seems like this is a general outage, rather than just isolated players unable to buy further continues. This of course also explains why I see so little activity whilst I am staring at the screen waiting for "unknown error" to pop up.

Are you all playing through 32Red, as opposed to through Dash or any of the other sisters?

yes - 32red for me - I wonder if the Country we are from is relevant as well - is everyone having problems in the UK ?

I also noticed another 'change' that happened yesterday - do not know if it is relevant to changes they made - presumably since they did the 'fix' -- when I login to the casino - I click on the icon - the screen with the green bar loads up , and after a few seconds it switches to the login screen with username and password -- but since yesterday - on both of my computers - it will never switch to the login screen on its own - it just flashes away forever - I have to click on it to get it to go to that screen. No big deal - but it was not doing that before.

 

[fun4all]

yes - 32red for me - I wonder if the Country we are from is relevant as well - is everyone having problems in the UK ?

I am in the UK - can you purchase a continue at all at the moment scrabble?

 

[sscrabble]

No - managed about 10 rebuys in 5 hours but none for an hour or so !

I do not know how these things work - but some players are still having no problem buying or playing - do different countries have different servers which would pinpoint where the error is ?

 

[kavaman]

Im at 32red... there is also a 6th player that is coming behind all of us. aaqj.. dunno if he can spen all the continues though.

 

[vinylweatherman]

yes - 32red for me - I wonder if the Country we are from is relevant as well - is everyone having problems in the UK ?

I also noticed another 'change' that happened yesterday - do not know if it is relevant to changes they made - presumably since they did the 'fix' -- when I login to the casino - I click on the icon - the screen with the green bar loads up , and after a few seconds it switches to the login screen with username and password -- but since yesterday - on both of my computers - it will never switch to the login screen on its own - it just flashes away forever - I have to click on it to get it to go to that screen. No big deal - but it was not doing that before.

I saw that too. I reinstalled 32Red thinking it might be a sign I had a corrupt client causing all the tournament problems, but the reinstall has all the same bugs.

If non UK players are having no trouble, but UK ones either have to wait a couple of minutes for the server to respond to each continue purchase, then it could be a country related problem. Maybe Microgaming casinos use different servers purely for UK players because of our new laws. I did see a response relating to the repeated resetting of slot achievements, and it was that for UK players they had to "get another casino ID", and this was what caused the achievements to be reset. It seems that "different casino ID" means "different server", which is why achievements on one server would not carry over to a new server with a "clean install" of the server side Microgaming software in the same way that a "clean install" of the client on a different PC does not carry over the games from our "favourites".

 

[sscrabble]

I tried messing about with my settings too - but it is obviously pointless - it is 'them' not us at fault.

I messaged Mark earlier and he is raising the faults with microgaming tomorrow - presumably he will have read this thread so I do not need to update him (?)

 

[kavaman]

Its now working for me, still not for you guys? I reported it to 32red earlier...

 

[fun4all]

Its now working for me, still not for you guys? I reported it to 32red earlier...

Trying now and still can't buy a continue

How on earth do you guys buy 999 goes its taking me hours and hours to buy a handful!

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[sscrabble]

It is letting me buy with no problems this morning !

 

[cheekymonkey]

It is letting me buy with no problems this morning !

I'm re-buying with no issues too.

Gl sscrabble (and VWM too), but I like to see someone coming from behind, it makes it more exciting.

 

[vinylweatherman]

I'm re-buying with no issues too.

Gl sscrabble (and VWM too), but I like to see someone coming from behind, it makes it more exciting.

I'll bear this request in mind for the next one of these

 

[sscrabble]

Now Vinyl can buy games and I have not been able to, except for one game in the last two hours !

 

[PNEFOREVER2]

I rarely bother with them nowadays for this very reason, soon as I see '999 continues' I withdraw from the tournament.

Saying that, past few weeks I have rarely bothered playing at any casino full stop, haven't even come close to making a withdrawal at 32Red since October so took a bit of a break as my playtime was getting ridiculous.

 

[cheekymonkey]

Now Vinyl can buy games and I have not been able to, except for one game in the last two hours !

Have you messaged the rep here?

I would if I was in your position.

 

[sscrabble]

Have you messaged the rep here?

I would if I was in your position.

Yes - he has been in touch with microgaming but no response yet.

I am now managing about 3 games an hour if I keep opening and closing the casino , and after about 20 cannot purchase messages - the game just suddenly , sometimes a minute or two AFTER it has said cannot purchase!

 

[fun4all]

Damn, in all honesty this is pretty incompetent, especially given that large sums of money are involved.

They should put another freeroll on to say sorry for all of this afterwards

Spoiler

9999 continues allowed

 

[cheekymonkey]

Damn, in all honesty this is pretty incompetent, especially given that large sums of money are involved.

How I imagine VWM right now:

 

[fun4all]

Still not working for me btw, disappointed to see no action taking today and no response from 32red on this thread. Oh well.

 

[Mark_32Red (retired acct)]

Still not working for me btw, disappointed to see no action taking today and no response from 32red on this thread. Oh well.

Hi Fun4All,

I'm sorry that you are disappointed with my lack of update on this thread, but since sscrabble had kindly updated the progress I didn't think I needed to.

Yes - he has been in touch with microgaming but no response yet.

I have been reading the updates and chasing MG. As soon as I have an update I will update the thread. Thanks for the PM.

Mark

 

[sscrabble]

Mark got no response from microgaming today - that really is ridiculous - not only that they cannot solve it , and if they are so crap at their job how can anyone have any confidence in their software - but they cannot even have the decency to give feedback on where they are up to - they just have no respect for the people earning them a living - I have spent a couple of thousand on this tournament - and am just being left to stew - livid !!!

 

[fun4all]

Hi Fun4All,

I'm sorry that you are disappointed with my lack of update on this thread, but since sscrabble had kindly updated the progress I didn't think I needed to.

I didn't mean you personally Mark, I meant from anyone at 32red. Yes I saw sscrabbles update but I thought it would have been appropriate for 32red to post themselves on this one. Like I say though Mark was not aimed at you in any way.

 

[fun4all]

no response from microgaming today - that really is ridiculous

yep.

 

[Borgie]

Its very close between the top 2 !! Exciting ! Have you any more to play?

 

[Mark_32Red (retired acct)]

Hi Guys,

I am informed that all should be fixed. Could anyone please flag any further issues moving forward?

Thanks
Mark