Hello together,
i'm quite angry about the inetbet casino support. i made a deposit of 105 USD and chose a 125% Bonus (made a fault and took a classic slots coupon).
I was not aware at that time that i picked the wrong coupon, so i played reel series slots. After about an hour i checked my playthrough and it hadn't changed by a cent at all. i wrote an email to the support.
They told me that my game is void cause i chose a classic slots coupon and reseted my balance from ~1800 USD to 230 USD (my deposit + 125 USD Bonus). I was really thankful that they would at least refund my startbalance.
So i started again.... of course this time in the right section. classic slots.
it's not very hard to select between "classic slots" and "reel series" slots, because they have different tabs. I don't like the classics cause i think they are very boring so i changed a lot between the ~10-15 slots. one of them was "double ya luck" which looked a bit more interesting so i started with that one for a few 100 spins.
finished my playthrough at ~300 USD and started playing "Reel slots" again. (no problem as the bonus was gone). won a random JP ~900 and had a full screen wilds on ghost ship. cashed out 900 USD and 259 USD.
Some hours ago i got mail from the support:
---------------------------------------
"We're sorry, but your NETeller payout request of $ 900.00 USD for Account ID ******** has been declined.
Payout Comments: I am afraid you have played excluded games on the classic slots coupon - this is despite us informing you that only classic slot play was allowed. We have returned your deposit to your account.
We thank you for your continued business and are always available if you should have any questions."
-------------------------------------------
Dear Support,
I've had a problem about that in the first place, cause i missread the bonus.. Had 1800 USD at that point. After i wrote the support and my bonus was reseted to 105 USD +125 Bonus.
After that i only played slots in the classic section until the playthrough was gone.
Kind regards
sandro
--------------------
Hi
We checked your logs and you played Double Ya luck - this is not a classic slot
It is a real series slot.
Please see:
Regards
INetBet Support
-------------------
Hi,
That's correct that i played that slot, but it's listend in the Classic slots section. Please take a Look. I can Send you a Screenshot.
Kind regards
Sandro
----------------
Hi
It is not a classic slot
Please see the games previews section
or the instant play casino
or indeed in the casino lobby of the download casino
Regards
iNetBet Support
-------------
But it's placed in the Classic section. Isn't it located wrong then?
---------------
----------------
After i got home i wanted to send he screenshot of the classic section in which you can clearly see that the slot "double ya luck" is in there. Took a look in the download casino lobby...GONE! moved to "reel series".
So i wrote another email:
-----------------------
seriously? now you moved it in the reel series section?
-------------------------
Hi
We have not moved anything
If you check the website and the instant play you can see it's listed as a real series slot
Also when you claim a coupon it is listed as a real series slot and one of the games not allowed on classic slot promotions
The classic slots are the old 3 reel slots they don't have features etc
Regards
iNetBet Support
-----------------
is there anything i can do? that's not okay....
kind regards
sandro
i'm quite angry about the inetbet casino support. i made a deposit of 105 USD and chose a 125% Bonus (made a fault and took a classic slots coupon).
I was not aware at that time that i picked the wrong coupon, so i played reel series slots. After about an hour i checked my playthrough and it hadn't changed by a cent at all. i wrote an email to the support.
They told me that my game is void cause i chose a classic slots coupon and reseted my balance from ~1800 USD to 230 USD (my deposit + 125 USD Bonus). I was really thankful that they would at least refund my startbalance.
So i started again.... of course this time in the right section. classic slots.
it's not very hard to select between "classic slots" and "reel series" slots, because they have different tabs. I don't like the classics cause i think they are very boring so i changed a lot between the ~10-15 slots. one of them was "double ya luck" which looked a bit more interesting so i started with that one for a few 100 spins.
finished my playthrough at ~300 USD and started playing "Reel slots" again. (no problem as the bonus was gone). won a random JP ~900 and had a full screen wilds on ghost ship. cashed out 900 USD and 259 USD.
Some hours ago i got mail from the support:
---------------------------------------
"We're sorry, but your NETeller payout request of $ 900.00 USD for Account ID ******** has been declined.
Payout Comments: I am afraid you have played excluded games on the classic slots coupon - this is despite us informing you that only classic slot play was allowed. We have returned your deposit to your account.
We thank you for your continued business and are always available if you should have any questions."
-------------------------------------------
Dear Support,
I've had a problem about that in the first place, cause i missread the bonus.. Had 1800 USD at that point. After i wrote the support and my bonus was reseted to 105 USD +125 Bonus.
After that i only played slots in the classic section until the playthrough was gone.
Kind regards
sandro
--------------------
Hi
We checked your logs and you played Double Ya luck - this is not a classic slot
It is a real series slot.
Please see:
You do not have permission to view link
Log in or register now.
Regards
INetBet Support
-------------------
Hi,
That's correct that i played that slot, but it's listend in the Classic slots section. Please take a Look. I can Send you a Screenshot.
Kind regards
Sandro
----------------
Hi
It is not a classic slot
Please see the games previews section
or the instant play casino
or indeed in the casino lobby of the download casino
Regards
iNetBet Support
-------------
But it's placed in the Classic section. Isn't it located wrong then?
---------------
----------------
After i got home i wanted to send he screenshot of the classic section in which you can clearly see that the slot "double ya luck" is in there. Took a look in the download casino lobby...GONE! moved to "reel series".
So i wrote another email:
-----------------------
seriously? now you moved it in the reel series section?
-------------------------
Hi
We have not moved anything
If you check the website and the instant play you can see it's listed as a real series slot
Also when you claim a coupon it is listed as a real series slot and one of the games not allowed on classic slot promotions
The classic slots are the old 3 reel slots they don't have features etc
Regards
iNetBet Support
-----------------
is there anything i can do? that's not okay....
kind regards
sandro
Last edited: