Slow Pay CasinoTitan arrears in payments to 90 working days!

Hello everyone.
July 3rd I won at this casino $ 1,049.
verification of the documents took 2 weeks:От кого: "CasinoTitan" <finance@casinotitan.com>
Кому: "Sergey Merkulov" <merkulov_serge@mail.ru>
17 июля, 17:39
Dear Sergey,

Thank you for choosing CasinoTitan!

This is a notice to inform you that we have received and approved your documents. All necessary adjustments will be made to our records. We truly appreciate your co-operation.

Casino Titan welcomes and wishes you the best of Luck! We are proud to have you as one of our members.

Should you have any questions or concerns, please do not hesitate to contact us at Casino Titan Support. Support is available 24 Hours a day, 7 days a week, at:

Email: support@casinotitan.com

Or via live on chat 24 hours a day!
I ordered the payment of $ 1,049: Neteller Withdrawal Received
От кого: "CasinoTitan" <support@casinotitan.com>
Кому: "Sergey Merkulov" <merkulov_serge@mail.ru>
17 июля, 18:09
Dear Sergey,

Thank you for gaming at CasinoTitan.

We have received your withdrawal request for the total amount of $1,049.00 with your preferred payment method Neteller.

Please note that all withdrawals are processed after 6 business days. In this time period they are like pending withdrawals in your account and you can cancel them any time when you want to play instead of depositing money.

a week later came the answer: От кого: danielle@casinotitan-support.com
Кому: merkulov_serge@mail.ru
24 июля, 18:58
Dear Sergey,
I would like to inform you that as per our decision as Finance Department your last withdrawal request was denied and the requested funds were reimbursed to your playable balance as we are reviewing your account.
This process might take up to 90 business days.
As soon as we have any updates regarding your account we will inform you via email.
We are sorry for the inconvenience.
Sincerely,
Danielle Huttington
Finance Department.

for no reason! I have heard that there can help.

Wow this is a bit of a surprise. If my memory serves me, Casino Titan was a good casino 2-3 years ago. There were good reports of it back then.

Having to wait 90 days for them to figure this out is not acceptable imho.

petro said:

Wow this is a bit of a surprise. If my memory serves me, Casino Titan was a good casino 2-3 years ago. There were good reports of it back then.

Having to wait 90 days for them to figure this out is not acceptable imho.

Click to expand...

Things were pretty much OK at this group (Win Palace Group) until about a year ago when cracks started appearing.
In the last few months several players have received the exact same e-mail as the OP, saying their "review" would take up to 90 days.
There are several other threads about this around the forum, as I recall, most players were paid well inside the 90 days quoted.

You might also be getting confused with Titan Casino (Playtech) - this thread is about Casino Titan (RTG).
The RTG version was put on the Rogue List in March this year, the Playtech version on the "Not Recommended" list in June last year.

At least half of all RTG and Playtech casinos are "dodgy" at best IMHO, and great care should always be used when choosing a casino with these softwares to play at.

KK

KasinoKing said:

Things were pretty much OK at this group (Win Palace Group) until about a year ago when cracks started appearing.
In the last few months several players have received the exact same e-mail as the OP, saying their "review" would take up to 90 days.
There are several other threads about this around the forum, as I recall, most players were paid well inside the 90 days quoted.

You might also be getting confused with Titan Casino (Playtech) - this thread is about Casino Titan (RTG).
The RTG version was put on the Rogue List in March this year, the Playtech version on the "Not Recommended" list in June last year.

At least half of all RTG and Playtech casinos are "dodgy" at best IMHO, and great care should always be used when choosing a casino with these softwares to play at.

KK

Click to expand...

Thanks KK. So Casino Titan sucks and what can we do to help the OP? PAB? There must be something .........

suzecat said:

Thanks KK. So Casino Titan sucks and what can we do to help the OP? PAB? There must be something .........

Click to expand...

Well they can't PAB as the casino is on the Rogue List.
They probably will pay, and probably inside 90 days, as mentioned in my earlier post.

If the OP signed up via an affiliate site they should contact that affiliate & ask them to help. Otherwise it just down to continually chasing the casino, keeping all correspondence as polite as possible while still being firm.

KK

90 BUSINESS day check.. LOL. Empty bank account and buying time?