A few weeks ago I won 6500 euro (+200 deposit which they returned) at the GoWild casino with the first deposit bonus. I played the slots and was very lucky, because I won this money with just a 20 euro bet.
As you can imagine I was very happy and anxious to wait for the money to arrive. After one day I had not received mail from GoWild, which I thought was strange because of the size of my win, so I uploaded copies of my identification papers to their finance office. They were very slow to give response and when they finally did they sent me this mail >
We hope this email finds you well.
We would like to inform you that during the standard account review procedure, our Department detected that your account was registered using matching info in other accounts.
According to our Casino Policy, only one account is permitted per person, household, IP address or shared computer environment.
Due to the fact that this term has been violated, your account is permanently locked. Your deposit is refunded to your Skrill account and any amount remaining in the account will be void.
In addition, it was brought to our attention by our processing company that there are links between you and other registered accounts.
Please note that this matter will be reported to all relevant departments.
It is simply impossible that I used matching info from other accounts. So I sent a mail for them to clear everything >
The email absolutely did not find me well. This is outrageous. I have won that money fair and square and I have not broken any of your terms and conditions. This must be one of the biggest disappointments in my life.
I am sure you have made a mistake. It is impossible that I used matching info from other accounts. I am the only one who stays in this house and I bought it so it is in my name. I also am the only user of my computer and internet connection and it is protected with several levels of security.
There are only 2 persons I know from who I am sure that they play at your casino because they recommended it to me. They are my best friends. I know them since I was young. I do not see in your terms and conditions that it is forbidden to have a few friends who play at the same casino as I do.
My account could very well have links to their accounts by Skrill because we were doing transfers with Moneybookers already in 2007. We all play poker, sportsbook and casinos and we have made transfers to each other all these years and it has never been a problem.
Can you please reconsider your decision, because I feel that I have done absolutely nothing wrong and you are only doing this because I won so much money.
I also want to inform you that if you do not payout the amount of 6700 euro that I won fair and square in your casino I will complain about what you did to me at your software provider, your license provider, all public gambling forums that I am aware of to make sure that everybody knows that you stole my money.
I really hope that this is a honest mistake from your side and that you will take another look at this and process the payout of 6700 euro, because I am the only one in this house who has ever played at your casino and I have not broken any of your terms and conditions.
I hope you reply quick this time.
Since then they have been ignoring my mail, while I am willing to be completely open about everything they want to know and to provide them with all the necessary information to confirm that I am the only one in the house who ever played at their casino.
Now I feel that I have no other choice to come out in the open with what they have done. I was under the impression that GoWild was accredited at Casinomeister when I won the money, but I saw that has changed some while ago so that sucks.
I will be contacting Microgaming and the license provider in Malta in the coming days with a link to this post. If there is in the mean time anyone who has advice for me what I can do more, besides the legal route which will no doubt be very expensive, I would be very thankful. I have never ever won so much money in my life and now that I do GoWild steals it!