12th March 2012, 08:50 AM
krino VS GoWild
A few weeks ago I won 6500 euro (+200 deposit which they returned) at the GoWild casino with the first deposit bonus. I played the slots and was very lucky, because I won this money with just a 20 euro bet.
As you can imagine I was very happy and anxious to wait for the money to arrive. After one day I had not received mail from GoWild, which I thought was strange because of the size of my win, so I uploaded copies of my identification papers to their finance office. They were very slow to give response and when they finally did they sent me this mail >
We hope this email finds you well.
We would like to inform you that during the standard account review procedure, our Department detected that your account was registered using matching info in other accounts.
According to our Casino Policy, only one account is permitted per person, household, IP address or shared computer environment.
Due to the fact that this term has been violated, your account is permanently locked. Your deposit is refunded to your Skrill account and any amount remaining in the account will be void.
In addition, it was brought to our attention by our processing company that there are links between you and other registered accounts.
Please note that this matter will be reported to all relevant departments.
It is simply impossible that I used matching info from other accounts. So I sent a mail for them to clear everything >
The email absolutely did not find me well. This is outrageous. I have won that money fair and square and I have not broken any of your terms and conditions. This must be one of the biggest disappointments in my life.
I am sure you have made a mistake. It is impossible that I used matching info from other accounts. I am the only one who stays in this house and I bought it so it is in my name. I also am the only user of my computer and internet connection and it is protected with several levels of security.
There are only 2 persons I know from who I am sure that they play at your casino because they recommended it to me. They are my best friends. I know them since I was young. I do not see in your terms and conditions that it is forbidden to have a few friends who play at the same casino as I do.
My account could very well have links to their accounts by Skrill because we were doing transfers with Moneybookers already in 2007. We all play poker, sportsbook and casinos and we have made transfers to each other all these years and it has never been a problem.
Can you please reconsider your decision, because I feel that I have done absolutely nothing wrong and you are only doing this because I won so much money.
I also want to inform you that if you do not payout the amount of 6700 euro that I won fair and square in your casino I will complain about what you did to me at your software provider, your license provider, all public gambling forums that I am aware of to make sure that everybody knows that you stole my money.
I really hope that this is a honest mistake from your side and that you will take another look at this and process the payout of 6700 euro, because I am the only one in this house who has ever played at your casino and I have not broken any of your terms and conditions.
I hope you reply quick this time.
Since then they have been ignoring my mail, while I am willing to be completely open about everything they want to know and to provide them with all the necessary information to confirm that I am the only one in the house who ever played at their casino.
Now I feel that I have no other choice to come out in the open with what they have done. I was under the impression that GoWild was accredited at Casinomeister when I won the money, but I saw that has changed some while ago so that sucks.
I will be contacting Microgaming and the license provider in Malta in the coming days with a link to this post. If there is in the mean time anyone who has advice for me what I can do more, besides the legal route which will no doubt be very expensive, I would be very thankful. I have never ever won so much money in my life and now that I do GoWild steals it!
12th March 2012, 09:00 AM
Firstly I would contact one of the reps from here, Gia would probably be the best, if this does not resolve your problem then try a PAB, if you do file a PAB do not post anymore regarding this matter.
Hope this helps.
12th March 2012, 09:12 AM
Thank you for the advice. I have contacted Gia GoWild by PM.
12th March 2012, 09:58 AM
Well they are hardly going to keep dealing with you when you use threats and blackmail. In my experience, these are the tactics that fraudsters use to force casinos to pay. You will find that, if this is the case, you will be exposed very quickly and be placed on an anti-fraud database and find many casinos will not take your action.
In the event that you are totally legit, then contact the rep as advised, and if you have not received a response within 48 hrs or you're unhappy with the response you do receive, then visit the following link to submit a complaint:
Remember that ALL evidence will be made available to Max and CM so keep that in mind before you proceed.
12th March 2012, 10:37 AM
My own guess ist that GoWild have seen a shared IP. If a player uses a friends computer, or uses same home network, the casino recognizes the IP as another players info. From GoWilds T&C:S
5.3 Your membership or subscription is personal to you and you may not transfer or make available your account name and password to others and you may not use anyone else’s account at any time.
5.6 GoWild reserves the right to cancel your account without refund if it becomes aware that you have disclosed your account details and password to a third party.
It´s hard to believe that GoWild gather info from Skrill in every single case. They recognized something, otherwise they never would have checked with Skrill. If they find shared IP, they can easily think that it´s the same player who finds new ways to use the fine welcome bonus.
To OP! If you used a friends computer, or network, be honest when (if) you send your PAB. You probably don´t wan´t to respond to this thread more now, but this was my guess. And don´t threat the casino more, they have seen that kind of behaviour too many times before.
12th March 2012, 12:15 PM
What I will never understand is why casinos let people sign up on the same ip, They never say nothing when you lose, but soon as you win. BYE BYE.
I know this can be programmed in casino software at registering. There is some playtech casinos if you try to register again from Same ip, It says sorry, It seems you already got a account.
Far as I am concerned casinos let this happen because it is a win win for them no matter what. Deserves people right that try to defraud a casino, But alot of inncent people do get caught up on this, and that is my problem about the whole thing. As I travel sometimes and stay at friends houses and stuff. Ive sometimes logged into my casino accounts from another persons house when I stayed over, Does that make me a fraudster, hell no. Does it make the person at that house a fraudster if later he opens a account there and plays, No.
It should be one account per person (proper id checks would prevent fraud), It should never be one account per ip address. More than One person tends to live in a house.
12th March 2012, 12:30 PM
The problem is that fraudsters will signup multiple accounts to claim free chips until they win, and then have fake or someone else's ID ready to claim the winnings.
Originally Posted by HadEnouth
If there weren't so many dishonest people around, rules like these wouldn't be needed.
It is seldom that a totally innocent player gets caught in this net, and most examples I've seen have been resolved by higher management. 99.9% of people caught by this rule know exactly what they're doing.
It's not difficult....just ask everyone else in the house if they have an account. If they do, and tell you they don't, its your problem not the casinos. If you play your account at a friends house, it should not preclude them from registering as you did not register the account from that IP. Alternatively, don't play on someone else's computer.
The Following 2 Users Say Thank You to Nifty29 For This Useful Post:
mattsgame (12th March 2012), rainmaker (12th March 2012)
12th March 2012, 01:20 PM
12th March 2012, 01:57 PM
Some casinos will allow you to play on someone elses computer, even if they have an account. But to prevent being accused and to make sure all is clear, all you have to do is to confirm it with the casino first.
Originally Posted by Realitybitez
They won't all allow it so be careful, and be sure you have it in writing.
12th March 2012, 01:58 PM
Originally Posted by krino
I've just verified with our Fraud department regarding your case.
As mentioned by our fraud department, during a verification of your account, we've detected not only matching info with other registered accounts but also recognized the same betting pattern, deposit amounts and the game they all played.
All linked accounts played the same game, using the same bet size, deposited the same amount and shared identical betting pattern.
For all the above reasons, we've contacted our processing company to further investigate this case. As stated in the email from Finance department, it was brought to our attention there are also links between you and other registered accounts by our processors.
With this in mind, all related accounts have been permanently closed, your deposit was refunded to your Skrill account any additional credits have been voided. This matter has been reported to all related departments, as per our user terms and conditions policy.
The Following 7 Users Say Thank You to Gia - GoWild For This Useful Post:
De Beuker (12th March 2012), mattsgame (12th March 2012), Nifty29 (13th March 2012), parpol (13th March 2012), rainmaker (12th March 2012), Thomas82 (12th March 2012), Tirilej (12th March 2012)
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