WOW.
This is just awful.
I'm really hoping that somebody who has been or is involved here at CM isn't doing this, as my Neteller account was hacked 4 weeks ago and my Paypal was hacked late last year.
On the subject of Neteller - they are a disgrace and I will never use them again.
I have sent no less than 10 emails in 4 weeks to their investigations department and the ONLY answer I received was "We are looking into the matter and will contact you soon" which was 2 weeks after the fact.
Worse than that, when I call I am unable to speak with investigations as "they have to initiate the call" but nobody ever calls.
Some guy called me 3 days ago from neteller and was going to help me setup a new security code via the website etc, but he couldn't go ahead because the investigation rep changed the account email back to my OLD one that I used when it was hacked (which I closed down) and he couldn't verify if it was me or the hacker that did it!! Talk about inept.
I asked the guy who called about what happened and how they got my info etc etc, and he couldn't tell me anything as he was from a different department.
So here I am a month later not knowing a single thing about how $6k turned up in my account. In fact, it was ME who contacted Bwin.com about the fraud and they subsequently located the transaction and reversed it....they hadn't even heard from Neteller at all!!
I'm really pissed about the whole situation because Neteller don't seem to give a gnat's chuff about how someone hacked one of their 'secure' accounts and certainly don't care about their VIPs.
Now I'm back to credit cards and MB (although I'm worried about that now as well
)
Anyway, didn't mean to derail but thought I would share my experience as it is kinda relevant and wanted to show how badly I've been treated.
Hope they get your money back KK!!
P.S. Has anyone else tried this RoboForm thing? They have a special on for $9.99 for the first year at the moment which seems well worth it IMO.