Hi
I need some direction as to how to dispute a situation with a very reputable online and accredited Casino. I have been a regular VIP player at a major accredited casino for 6 years. Long story short, I was told by them that I am able to have a regular account and a mobile account at the same casino. I have all emails very well documented. It is in writing from the management and staff that it is indeed possible. So i went ahead and opened a mobile account. I have deposited well over 300k in my regular account and started depositing in my mobile account regularly. I spoke with almost all staff and no one ever mentioned anything to me about this being against their terms and conditions. Until a few days ago i was asked to choose between the two accounts because it is against their terms and conditions to have 2 accounts at the same casino. When asked why they have led me to believe it was ok to open a mobile account and make daily deposits, the support manager said he doesn't know why the staff didnt know this is against their policy but i must choose between the two accounts.
I was offered $50 in bonus for the situation but they have to close one account! Well i made many deposits both there and at my regular account. The reason i opened the mobile account was because there were different promotions that was just available to mobile players so i wanted to take advantage of them both!
I mean had they told me when i asked them "are you sure I CAN have 2 accounts?" They said YES. You can. Only to lock it after a few months of daily deposits!
The money I deposited there could've been spent other ways! What are my options to dispute this? They don't seem to give me a straight answer. At one point the manager said he doesn't know why his staff didnt know about their terms and later he said they let me open 2 accounts as a good will gesture as I was having many issues with the casino at the time.
I need directions. Where and how do I dispute this? I will not name this casino yet until later date if this doesnt get resolved!
I need some direction as to how to dispute a situation with a very reputable online and accredited Casino. I have been a regular VIP player at a major accredited casino for 6 years. Long story short, I was told by them that I am able to have a regular account and a mobile account at the same casino. I have all emails very well documented. It is in writing from the management and staff that it is indeed possible. So i went ahead and opened a mobile account. I have deposited well over 300k in my regular account and started depositing in my mobile account regularly. I spoke with almost all staff and no one ever mentioned anything to me about this being against their terms and conditions. Until a few days ago i was asked to choose between the two accounts because it is against their terms and conditions to have 2 accounts at the same casino. When asked why they have led me to believe it was ok to open a mobile account and make daily deposits, the support manager said he doesn't know why the staff didnt know this is against their policy but i must choose between the two accounts.
I was offered $50 in bonus for the situation but they have to close one account! Well i made many deposits both there and at my regular account. The reason i opened the mobile account was because there were different promotions that was just available to mobile players so i wanted to take advantage of them both!
I mean had they told me when i asked them "are you sure I CAN have 2 accounts?" They said YES. You can. Only to lock it after a few months of daily deposits!
The money I deposited there could've been spent other ways! What are my options to dispute this? They don't seem to give me a straight answer. At one point the manager said he doesn't know why his staff didnt know about their terms and later he said they let me open 2 accounts as a good will gesture as I was having many issues with the casino at the time.
I need directions. Where and how do I dispute this? I will not name this casino yet until later date if this doesnt get resolved!