Aladdin gold stopped paying

[kumbha67]

I as referred to Aladdin gold from Casinomeister accredited casinos.

It seems a bad casino. I won there around 9000 USD, I have made one cashout of 4000 which was paid only after they removed around 150 USD the deposit fees they had to pay NETeller, never happened before.

The second cashout is not being processed being declined again and again, needless to say promises to pay came from live chat phone to pay, nothing comes only decline the cashout.

I am very disappointed by Aladdin gold casino I trusted them with large deposits total of more than 5500 USD in deposits.

I sent them all documents and all were approved long ago.

Have you heard of a casino taking deposit fees after somebody cashout ? about not paying casinos we all heard.

[fanihi]

deposit fees...no. processing fees..yes. I also know they have a weekly max w/d.
Did you wait a week before requesting another w/d?

[vinylweatherman]

I as referred to Aladdin gold from Casinomeister accredited casinos.

It seems a bad casino. I won there around 9000 USD, I have made one cashout of 4000 which was paid only after they removed around 150 USD the deposit fees they had to pay NETeller, never happened before.

The second cashout is not being processed being declined again and again, needless to say promises to pay came from live chat phone to pay, nothing comes only decline the cashout.

I am very disappointed by Aladdin gold casino I trusted them with large deposits total of more than 5500 USD in deposits.

I sent them all documents and all were approved long ago.

Have you heard of a casino taking deposit fees after somebody cashout ? about not paying casinos we all heard.

Club World group own this casino. They are known to charge a processing fee by way of a "fine" if they believe you are "churning" large amounts without making a proportionate level of play on your deposits.

At the moment, Neteller are offering 1.1% unlimited cashback on all deposits to casinos, so Club World are going to be on their guard for players making sudden switches from their usual habits to one of making large deposits without a corresponding increase in their wagering or bet sizes.

The $4000 cashout already paid would probably be down to their weekly maximum withdrawal, and the rest would come over the next two weeks. They may also decide to take processing fees from these withdrawals on the same grounds.

Having turned a blind eye to this problem caused by this type of promotions, the terms for this one has an item that allows merchants to complain about excessive "churn", and take action against the offending member by voiding ALL of their cashback, not just that from the merchant making the complaint, and further kicking the customer out of the VIP program at Neteller.

Playing a $9000 deposit through 1x at the minimum bet on the game with the highest RTP would NOT constitute the "appropriate level of play" for the amount deposited.

A more acceptable behaviour would be to make several smaller deposits, cashing out from the one that generated a worthwhile session ending payout.

This promo ends on 30th November, at which point operators can relax their guard somewhat.


VIP status at Neteller is simply a case of making the right level of transfers to merchants, so ANYONE with a big enough bankroll can ensure they get VIP status within 3/4 months of joining.


Neteller run these promotions in order to inflate turnover at the expense of their merchants, and they only share a small fraction of this with their customers, but it is enough to cause a significant increase in turnover, on which Neteller rake in fees from merchants rumoured to be 6% or over.

This situation can lead to the profit made by the casino from any play on deposits to be outweighed by the fees being paid to Neteller for the processing due to the inducement to "churn" provided by the cashback incentive.

Previous cases of Club World charging such fees appear to have followed similar lines, the eWallet running a promotion to induce "churn", and it being mathematically possible for even the customer to guarantee a small profit by doing the maximum level of churn with the minimum level of play in the casino. They have also proved to be players making large deposits and large withdrawals on a frequent basis that is not seen as "normal player behaviour".

[Nifty29]

I as referred to Aladdin gold from Casinomeister accredited casinos.

It seems a bad casino. I won there around 9000 USD, I have made one cashout of 4000 which was paid only after they removed around 150 USD the deposit fees they had to pay NETeller, never happened before.

The second cashout is not being processed being declined again and again, needless to say promises to pay came from live chat phone to pay, nothing comes only decline the cashout.

I am very disappointed by Aladdin gold casino I trusted them with large deposits total of more than 5500 USD in deposits.

I sent them all documents and all were approved long ago.

Have you heard of a casino taking deposit fees after somebody cashout ? about not paying casinos we all heard.

Please refer to the following rules for posting complaints, in particular about contacting the casino rep via PM before you post a complaint.

http://www.casinomeister.com/forums/...ing_complaints

[Jasminebed]

The rules don't say you have to notify before a complaint, just that we need to notify the rep that we have posted:

2.2 - Do not post a complaint without notifying the appropriate casino representative by either PM or email.

I've always notified a rep when I've had something negative to say, but it is my choice whether I want to try to work something out privately, or let my fellow forum know of my issue.

Since I don't have access to CW's rep's inbox, I don't know if the OP has contacted them or not.

So I've taken the liberty of letting http://www.casinomeister.com/forums/...clubworld.html know in case they have not already been alerted to this thread.

To the OP, yes as Vinyl has so well explained, we have heard of such a thing.

I don't like that these fees are applied retroactively to accounts. I think it's just fine for a casino to say if you want to deposit and withdraw so frequently, we will have to charge a fee, or charge for every withdrawal routinely like Intercasino, or by certain methods.

It's the retroactive nature of these processing fees (and yes, deposits do cost to process) I find objectionable.

[maxd]

@Jasminebed: afaik, the forum rule is not there to force people to ask the rep for permission to post, it's there to encourage people to go to the rep to try and solve their problem __before__ they jump on the forums and make a public, and possibly avoidable, issue out of it. If there are good reasons for not doing this so be it, but there seldom are.

@kumbha67: as you may have gathered by now there is a forum representative that is here to help you with issues like this. See I-Gaming Forum Reps, the person you want it "clubworld".

If you want to file a formal complaint here at Casinomeister check out our Pitch-A-Bitch (aka 'PAB') service.

In a nutshell you file your Pitch-A-Bitch by completing the PAB form, I receive that, pre-screen it and then submit it to the casino people. The idea is that we're seeking a resolution to your complaint or a good reason why it cannot be resolved satisfactorily. The service is free of charge and is available to all Casinomeister members in good standing.

If you decide you do want to use the Pitch-A-Bitch service you are STRONGLY advised to read the Pitch-A-Bitch FAQ in full.

Why? Because you have responsibilities in the PAB process too, both in preparing your PAB and while the PAB is underway. A successful PAB process depends on you and your cooperation with our procedures.

You can see more about past PABs on our PAB Archives page.

Regards,
Max Drayman, Pitch-A-Bitch Manager

[Nifty29]

I've always read it as we should PM the rep first and give them time to resolve/reply. It seemed to make sense to me. I guess that's why I post very few complaints lol.

Sorry to the OP for providing misleading information.

[footdr]

I have played all the Club World Casinos and never had a problem and they have always been more than fair. So, I think we need more information before we can take one side or the other, or assist the poster.

[Casinomeister]

I've always read it as we should PM the rep first and give them time to resolve/reply. It seemed to make sense to me. I guess that's why I post very few complaints lol.

Sorry to the OP for providing misleading information.

Nah, it's more of a courtesy in my opinion. Also, if you have a bitch to post publicly, you should want some resolution to it, right? - and if the rep doesn't know the thread exists, you're just treading water.

And as we all know, some reps are a little slow in responding

Further, many newbies don't know the i-Gaming rep list exists. This is a way for them to learn that this place is full of resources.

Onward to Aladdin's - wazzup?

[clubworld]

Hi kumbha67,

It would seem that the reason why you had not been paid was because you had not requested a withdrawal - the full amount was in your playable balance.

I have requested the withdrawal on your behalf and processed it to your NETeller account now.

Kind Regards
Tom