Pitch a Bitch |
| Total Complaints = 20 | Bonus Related = 60% | * Bonus Related Issue |
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| 02 Oct | *Fairway | Visionary iGaming | The player claimed the casino had confiscated winnings of €1800, accused the player of making “risk free bets”. | We quoted the casino's Terms to the player and asked for comment. No response, then or ever: OP AWOL. |
| 04 Oct | *NogaBet | NetEnt | Player claimed that they had been locked out of their account and that their €3000 in winnings had been confiscated. | Casino had good evidence of multi-account fraud and had returned deposits. Player was unavailable for comment. Case closed. |
| 07 Oct | *Circus Casino | Playtech | Player's had been denied a €3200+ WD and had been barred from their account, casino claimed that he was from a restricted country and that his bets had been “invalid”. | There were no such restrictions against players from the country in question, support seemed to have been thinking of a sister casino. The player was paid in full. |
| 09 Oct | Bingo Card | misc | An affiliate reporting non-payment, €650 owed and unpaid for several months. | To date the casino has not been cooperating on this case. Ongoing. |
| 11 Oct | Club World | RTG | Player reported that £6500 in WD were canceled, the casino was asking for further proof of identity. | The casino believed the player was linked to others, felt they had a solid case. As we saw it some of the evidence was good, some not so convincing. Ongoing. |
| 13 Oct | *Tropica | Rival | Player had won €100 on a bonus even though they had previously been “bonus banned” by the casino, casino had confiscated the winnings. | Casino is in the “Not Recommended” section of the Rogue Pit, so “no can do” on this one. |
| 13 Oct | King Soloman's | Playtech | Player claimed that a £670 WD request was being denied on the grounds that he had self-excluded himself (at another casino) at some point in the past. | Turned out the player had mentioned having gambling issues with the casino staff, had given them cause for concern. Later the player threatened blackmail, posted their issue on the forums (untruthfully). |
| 14 Oct | *Class1Casino | Playtech | Player reported a problem getting a €900 WD processed. | Player was later paid in full. As it happens this casino is listed in the Rogue Pit. |
| 15 Oct | *Grand Reef | Playtech | Player said the casino was slow-paying a €1680 WD. | The delays in payment turned out to have been due to an investigation into the players activities. The casino did pay the player in full. |
| 16 Oct | *Poker Loco | Bwin.Party | Player's claim was that the casino was withholding $5800 in winnings without explanation. | Casino Support said “we have no info on risk cases”. Risk Dept said “we can't discuss case details”. Casino is being considered for the No Can Do list. |
| 17 Oct | iNetBet | RTG | Player claimed that a balance of $1000+ had been removed from their account. | Turned out the account had been left dormant for over ten months after the casino had requested verification documents. Player never did submit the requested docs, the case is on indefinite hold until they do. |
| 17 Oct | *iNetBet | RTG | Player said that their balance, $3900+, was being held unfairly while the casino was demanding documents and “ignoring” the player. | As it happened the player had deliberately ignored the specifics of the casino's documents requests, kept sending the same (already rejected) docs. |
| 18 Oct | *Betfair | Playtech | Player believed they had been locked out of their account because they had won £1200+. | Sorry, this casino is listed in the Rogue Pit. |
| 21 Oct | *GoWild | Microgaming | Complainant said the casino had confiscated £3800 winnings “because i played high bets”. | Casino initially said “Fraud has detected irregular wagering patterns”, later decided there had been no Terms violations and paid the player in full. |
| 24 Oct | Plenty Jackpots | RTG | Player reported $12k being held for over three months while “Accounts is looking into it”. | Sorry, this is a Curgam Malta casino. That whole group has long been on the No Can Do list. |
| 24 Oct | *Grand Duke | Playtech | Player had £3000 withheld because “we suspect you of bonus abuse”. | We submitted the player's details but there were too many problems dealing with this casino, we issued a Warning. |
| 26 Oct | *Mayan Fortune | Rival | Player was locked out and €340 withheld, casino claimed multiple accounts and “bonus hunting”. | Sorry, these guys are on the “Not Recommended” list in Rogue Pit. We submitted the players details but never heard anything back. |
| 26 Oct | Rushmore | RTG | Player was stalling the player's $2000 WD. | After a long string of similar problems we issued a “Be Aware” caution regarding the Rushmore group. |
| 28 Oct | Casino Moons | TopGame | Player claimed that a $2000 WD was being stalled by the casino. | Turned out the player's complaint was almost two years old. When we asked “why the delay?” we got no response and eventually stale-dated the case. |
| Total Complaints = 20 | Bonus related = 60% | * Bonus Issue |
This is the summary of October 2011's "Pitch a Bitches" - complaints submitted to Casinomeister via here. 