Pitch a Bitch |
| Total Complaints = 23 | Bonus Related = 50% | * Bonus Related Issue |
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| 01 Jul | *Casino Del Rio | PlayTech | The player's complaint concerned an unreported $5 bonus that was added to the player's account in order to force a much higher WR on $800 winnings. | Sorry, this casino is on the No Can Do list. |
| 01 Jul | Cake Poker | CTXM | Player reported “slo-pay” tactics on an $800 withdrawal. | The casino reported that the player had been paid, the player confirmed this. |
| 02 Jul | *Casino Royal Club | Rival | Player reported being locked out of their account before being able to complete WR. | The PAB was incomplete and the player never responded to our requests for further info, case stale-dated and closed. |
| 02 Jul | Rushmore | RTG | Player reported repeated delays on a $900 WD. | After three weeks of further delays the player was paid in full. |
| 05 Jul | Betsson | NetEnt | Player had requested a €2500 WD, docs were approved, then player was locked out and the casino refused to discuss the issue. | The casino also refused to discuss the issue with us. A Warning notice was posted and the casino is on the No Can Do waiting list. |
| 07 Jul | Casino 770 | iSoftBet | Player had requested a €520 WD, was told it had been reversed (for unspecified reasons) and the account was closed shortly thereafter. | The casino had recently been added to the Rogue Pit for similar issues. |
| 09 Jul | *Carnival | PlayTech | Player was told that £1865 in winnings would be denied because of “irregular bonus play”. | We suggested the player contact the casino representative. When we tried to follow-up on this the player was unavailable for comment. |
| 11 Jul | Manhattan Slots | RTG | Player reported “disappointing” delays in getting a WD processed. | The player's PAB was incomplete, there was no response to our requests for further info. |
| 14 Jul | *Vegas Regal | Rival | After winning €800+ on a bonus the player was told that they were not eligible to receive bonuses and the winnings were confiscated. | This casino is in the Rogue Pit, sorry. |
| 16 Jul | *123bingo | Parlay, etc | Player reported being unable to cash out their balance after winning on a couple different bonuses. | Casino said the bonuses were “non-cashable” as stated in their Terms. Player disagreed but decided to drop the complaint. |
| 16 Jul | *King Neptunes | Microgaming | Player reported the casino had locked their account and confiscated winnings, the reason given was “negative activity on your account”. | Casino was unable to confirm the player's identity, showed evidence of identity fraud. Player was banned from Casinomeister for PAB fraud. |
| 17 Jul | Betfred | PlayTech | Player claimed their €1380 winnings had been confiscated without explanation. | The casino had booted the player for multiple accounts and questionable documents. We asked the player to prove their identity but they did not respond. |
| 19 Jul | *Jenningsbet | Microgaming | The player in this case was having trouble with a £1200 WD request: “They asked for documents, I sent them since then not a word from them ... and no payment.” | Sorry, this casino is on the No Can Do list. |
| 19 Jul | Vanguard | Rival | When the player tried to make a $1350 WD the casino refused, confiscated $1298 in winnings and returned the player's deposit citing “multiple accounts”. | After several weeks of trying to get a response the casino contacted the player and said the winnings were returned and the player was free to proceed. |
| 19 Jul | *Vegas Regal | Curaçao | Player had tried to cash out after a €13,000 jackpot. Casino paid €2000 then stopped all pending WDs on the grounds of “irregular play”. | The casino did not respond to this player's issue. They are, and remain, in the Rogue Pit. |
| 20 Jul | *Casino 770 | iSoftBet | Player was told that their €2940 WD was approved and in process. Weeks passed, more promises of payment made, nothing happened. | The casino was added to the Rogue Pit, player was paid in full a week or two later. |
| 21 Jul | English Harbour | Vegas Tech | Player claimed to have had $12,000 confiscated (back in 2010) when the casino objected to their tournament play. | The player had been warned about misusing the tournament software but persisted saying “the software allowed it”. Not good enough, case dismissed. |
| 22 Jul | CasinoJoy | Wagerlogic | Player reported that an €18,000 balance had been confiscated for having played an “excluded game”. | The Terms said that the WR “cannot be met” using the game in question. Casino remained resolute. We posted a Be Aware Warning. |
| 24 Jul | Rome Casino | TopGame | Player's account had been locked with a $3090 balance in place, casino cited a “risk report” against the player. | Casino provided evidence of player charge-backs. Case closed and player banned from Casinomeister. |
| 28 Jul | *Villa Fortuna | BetonSoft | Player's balance $3200+ had been confiscated, apparently for a variety of reasons including “bonus abuse”, “playing illegal games” and “strategy play”. | The casino reviewed the case and paid the player in full. |
| 29 Jul | *iNetBet | RTG | Player claimed that the casino had wrongfully placed a Max WD limit on their winnings. | The Max WD had come from a free chip. This had been explained at the time of WD and the player had accepted the Max WD cash-out only to return months later to complain about it. |
| 30 Jul | *OKScratchCards | NeoGames | Player claimed that €500 WD had been denied without reasonable explanation. | OK initially refused to discuss the case, finally agreed once the player provided a letter of authorization. Neither OK nor the player was available for comment thereafter. Case closed. |
| 31 Jul | High Noon | RTG | Player claimed that after an active history at the casino $6700 in winnings was being denied. | Ongoing. |
| Total Complaints = 23 | Bonus related = 50% | * Bonus Issue |
This is the summary of July 2011's "Pitch a Bitches" - complaints submitted to Casinomeister via here. 