Pitch a Bitch |
| 03 Jul | Spin Palace | Microgaming | Player reported that after months of trying to get their €1770 withdrawal it was confiscated for rules that had been only recently introduced. | Casino rep agreed that the new terms were not retroactive and so paid the player in full. |
| 04 Jul | Club Player | RTG | To make a long story short the casino was coming up with all kinds of excuses not to pay a $6726 jackpot. | Sorry, this casino is part of the Virtual Casino Group, long-time residents of the Rogue Pit. |
| 06 Jul | Grande Vegas | RTG | Player was using a new casino game, thought they had entered a high-paying round and the software crashed. Player wanted the winnings per the high value round. | Casino logs showed no high bonus before the software crashed. Player accepted the lower-paying winnings. |
| 07 Jul | Bet24 | Ongame | Player registered, deposited and played only to have their bonus removed for disallowed play. Problem was the rule applied had been added after the play. | Casino agreed that there was no grounds to retroactively apply the new rule. Player received the bonus in full. |
| 08 Jul | Eurolinx | Microgaming | Player reported that $45,000 in withdrawals were being delayed overly long for questionable reasons. | Casino people ignored this issue. We issued a Warning and eventually enrolled them in the Rogue Pit. |
| 10 Jul | Eurolinx | Microgaming | Similar to the case above, this time with $40,000 caught in limbo. | As above, Eurolinx was Rogued. |
| 10 Jul | Casino Tropez | Playtech | Player deposited, played, later discovered they had violated the Terms regarding disallowed games and asked if we could help. | Obviously it is the player's responsibility to read the Terms. Case closed. |
| 14 Jul | Golden Lounge | Microgaming | Player deposited, received a bonus and won a tidy sum only to have this denied. Casino claimed they were a “known bonus abuser”. | Casino's Terms state that it uses an “industry database”; blacklisted players will have their deposits returned and accounts closed. |
| 14 Jul | NoIQ Poker | Entraction | Player filed the PAB on the grounds that £439 had been wrongfully removed from their account. | Player was closely tied to other accounts; deposits were returned and accounts closed for Terms violations. |
| 14 Jul | CasinoShare | Microgaming | After being away from the casino for some time player discovered that their balance of $400 has simply been removed. | Casino reinstated the full balance. Case resolved. |
| 17 Jul | PlentyJackpot | RTG | Player complained that the wagering requirements on a bonus they took were excessive and that the casino should be black-listed. | Casino is part of the Curgam Malta Ltd group, already on our "No Can Do" List. Case dismissed. |
| 21 Jul | Titan Poker | Playtech | Player reported stalled withdrawals and endless documentation requests from the casino people. | Casino ignored us but paid the player in full. Resolved. |
| 24 Jul | Cherry Red | RTG | Player balance had been tied up for months during an investigation, eventually received an email informing him that his balance had been confiscated. | Casino had gathered considerable evidence against a large group of fraudsters, the OP here was one of them. |
| 24 Jul | Rushmore Casino | RTG | A $4000 withdrawal was repeatedly “tied up with the processors”. After well over a month the player just wanted their money asap. | After a few more weeks of delays the player was finally paid in full. Resolved. |
| 27 Jul | Pacific Poker | Cassava/888 | Player reported that a $25,000 balance was inaccessible after their account had been closed. | Turns out the player had been exploiting a bug in the comp points system to boost his points and his cash balance. |
| 28 Jul | Giant Vegas | Playtech | $130 in winnings was tied up in documentation limbo. | Player requested this case be closed. |
| 29 Jul | NoIQ Poker | Entraction | Player reported that $16,000+ had been withheld for months, ended in being locked out. | Case was 8+ months old, dated back to the casino's previous network. Detailed records were no longer available. |
| 30 Jul | Royal Joker | Microgaming | Player reported having been locked out after winning $1400 on a $10 NDB. | Turns out the player had bungled up a password change. Player access and balance were restored in full. Resolved. |
This is the summary of July's "Pitch a Bitches" - complaints submitted to Casinomeister via here. 
