Pitch a Bitch |
| 04 January | Plenty Jackpots | RTG | Player requested a withdrawal of $700. Documents were requested and sent in. Casino continued to stall, spammed for other casinos in it's group. | Casino is part of the Curgam Malta group, for which a General Warning had been issued. |
| 05 January | Club Player | RTG | A $900 withdrawal was assured but never arrived. Customer Service made and ignored many promises. | No can do: Club Player is a Rogue Pit casino (see here) |
| 05 January | Golden Palace | Playtech | Player had a €1410 balance that was not being paid. | No can do: Golden Palace is a Rogue Pit casino (see here) |
| 05 January | Prism Casino | RTG | A balance of $150 was not being paid. | No can do: Prism Casino is listed in the Rogue Pit (see here) |
| 06 January | Cherry Red | RTG | Player claimed that a $8500 withdrawal was being slow-payed: $800 had been received but nothing else. | The casino had flagged the player as a fraudster. The player's deposit was returned and the case closed. |
| 06 January | Royal Vegas | Microgaming | Player claimed that €1200+ had been unfairly confiscated by the casino. | The casino showed that the player had multiple accounts: fraudster. |
| 06 January | Inetbet | RTG | Player won $17,000 on a $50 deposit. Withdrawal was withheld on the grounds of questionable documents and personal information errors. | The player eventually provided new documents and confirmed their personal data. The casino approved the withdrawal and paid the player in full. |
| 07 January | The Virtual Casino | RTG | Withdrawals totalling $3750 were repeatedly promised “by the end of the week”. They never came. | No can do: Virtual Casino is a Rogue Pit casino (see here) |
| 08 January | Bwin | Ongame | Player took first-deposit bonuses at both the casino's download and instant play casinos. €4700 is instant play winnings was withheld. | Once we finally got a response from the casino people they were able to resolve the problem. Player was paid in full. |
| 08 January | Slots Oasis | RTG | On bonuses player had accumulated winnings of $4030. Come time for withdrawal the casino refunded the deposits and confiscated the winnings. | The Rushmore Group conducted a sweeping identity verification process that resulted in the player being paid in full. |
| 08 January | Rushmore | RTG | $6800 in winnings were stuck in the withdrawal process. | As above, Rushmore's investigations cleared the player and the withdrawals were processed in full. |
| 10 January | Cherry Red | RTG | As above, $4700+ in withdrawals tied up due to identity questions. | As above, player identity was verified and they were paid in full. |
| 10 January | Plum Gaming | Net Ent | Player reported €800+ being stalled in a “verification” process that never seemed to end. | Plum Gaming was no longer accessible at the time of the PAB; a Warning had already been issued and they were listed as Not Recommended. |
| 11 January | Prime Casino | Microgaming | Player was having trouble getting a withdrawal of £1921 processed. | Issue was transferred to eCOGRA. |
| 12 January | Poker Plex | Playtech | Player complained of being denied a prize they “should have won” if the casino hadn't canceled a freeroll. | Casino had canceled the freeroll due to software problems, gave the player €200 compensation. Player took it and played it away. Case closed. |
| 12 January | Be The Dealer | Proprietary | Casino wanted to pay the player out it in modest monthly installments but then even those started being delayed. | Casino resumed the payment schedule per their agreement. |
| 13 January | 32Vegas | Playtech | Player had $100 locked in their account while casino said they were bound by the terms of a bonus .. the bonus had already been taken back. | No can do: 32Vegas is a Rogue Pit casino (see here) |
| 13 January | Rushmore | RTG | Player reported that €5200 had been voided and deposits returned for unspecified “Terms” violations. | Another person caught in Rushmore's security sweep. In this case the player's identify turned out to be false and the player identified as a fraudster. |
| 13 January | Golden Lounge | Microgaming | Player reported that a cashout of £551 had been denied on the grounds that the player violated the Terms because of their “gaming pattern”. | Casino said that the player had “falsely used autoplay”. We issued a Warning. The player was later paid in full. |
| 16 January | First Web Casino | Microgaming | A $500 withdrawal was taking much longer than promised by the casino. | The casino paid the player in full. |
| 17 January | River Nile Casino | Microgaming | Player had requested a $375 withdrawal but wasn't getting paid. | The casino had some internal issues with processing payments. The problem was solved and the player was paid in full. |
| 18 January | Be The Dealer | Proprietary | $65,000 in winnings that was being paid at $2500/month but the casino started missing payments, dropped the monthly amount to $1000. | Casino increased monthly disbursements and issued the missing payments. |
| 21 January | 32Deck.com | DreamTech | Player had requested a £220 withdrawal, was being given excuses week after week for delays. | All our attempts to contact the casino went unanswered. A Warning was issued and the casino was added to our No Can Do list. |
| 21 January | Superior Casino | Rival Gaming | Player reported that she had received multiple instances of a one-off bonus because the system let her do it, wanted $6500 in winnings paid. | The casino refused the request on the grounds that the system had a glitch which the player exploited. We agreed with their decision. |
| 21 January | Villento | Microgaming | Player complained of being slow-payed on a £1123 withdrawal. | Turned out the player was part of a fraud group that the casino had identified and locked out: fraudster. |
| 21 January | Rushmore | RTG | $6000 in winnings was being held up at the casino while they investigated the player's identity etc. | Again, part of Rushmore's fraud investigation. Player was eventually cleared and paid in full. |
| 22 January | Real Vegas Online | RTG | Player reported that a $800 withdrawal was constantly being bumped back to their account, no help from Customer Service. | Real Vegas Online is a “No Can Do” casino (see here) |
| 23 January | Betfair | Chartwell Tech | Player wanted to be paid £4705 won from a series of bonuses they received via an affiliate link, | Casino pointed out that the terms of the bonus specified a deposit limit which the player had exceeded via a system glitch. Case closed. |
| 24 January | Red Flush | Microgaming | Player had requested a series of withdrawals one of which ($1500) simply “went missing”. | Casino found and resolved the problem. Payment was received in full. |
| 26 January | VIP Lounge Casino | RTG | Player reported being stalled on a $717 withdrawal. | No can do: VIP Lounge is a Rogue Pit casino (see here) |
| 26 January | Vegas Country Casino | Microgaming | Player requested that her (lost) deposits be returned on the grounds that she had requested self-exclusion from another Microgaming casino. | Casino pointed out that requesting exclusion from one casino doesn't mean all other casinos in the network will know about it. |
| 29 January | Club World | Microgaming | Player reported that $109 had gone missing from her account due to a glitch in the calculations of the bonuses she had received. | Casino investigated and corrected the error: the proper balance was restored to the player's account. |
| 29 January | The Virtual Casino | RTG | Player complained that $9000 in winnings was being stalled even after having agreed to a payout schedule with the casino. | No can do: Virtual Casino is a Rogue Pit casino (see here) |
This is the summary of January's "Pitch a Bitches" - complaints submitted to Casinomeister via here. 
