Pitch a Bitch |
| Total Complaints = 18 | Bonus Related = 78% | * Bonus Related Issue |
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| 02 Aug | *Offsidebet | CTXM | The player reported the casino had confiscated £2200 in winnings because the player had used some free spins offered by the casino during bonus playthrough. | Casino claimed that the player was suspected of fraud, that they had multiple accounts at other, unnamed, casinos and that the Terms allowed them to confiscate winnings if they had “a suspicion of abuse”. We issued a "Be Aware" alert. |
| 08 Aug | Vegascasino21 | TopGame | Withdrawals totalling over $9000 had been delayed for over four months, casino repeatedly claimed “problems with the processors” as the reason. | Casino did not respond to our attempts to raise the player's issue with them. A Warning was issued and the casino is pending Rogue. |
| 08 Aug | *Vegas Regal | Rival | Player reported that the casino was withholding £1800 in winnings and claiming the player had used “irregular play”. | Sorry, this casino is in the Not Recommended section of the Rogue Pit. |
| 11 Aug | High Noon | RTG | Player reported that a $500+ withdrawal had been denied and their balance confiscated, claimed Support was unresponsive. | Player later discovered that the withdrawal had been paid though not in the manner expected. Resolved. |
| 14 Aug | 32Red | Microgaming | Player complained at having been locked out of the casino after a poker competition, demanded apologies, etc. | Turned out the player had been flagged for multiple accounts, had repeatedly failed to respond to the casino's request for an explanation. Case closed. |
| 15 Aug | Genting | PlayTech | Player said “I would like to be able to make a withdrawal without having to send them notarized documents.” | We asked the player why they thought they should be exempt from the documents request, never received a reply. Case discarded. |
| 18 Aug | *Grand Duke | PlayTech | Player's complaint centered on the casino's demand that the player complete an additional 20x WR because “you violated the Terms”. | Player's PAB was incomplete, they did not respond to our request for additional information: player AWOL and case closed. |
| 20 Aug | *Party | bWin.Party | Player claimed that the casino had confiscated £8000 without explanation. | Player's PAB was incomplete, they did not respond to our request for additional information: player AWOL and case closed. |
| 21 Aug | *Salsabet | NetEnt | A €500 WD was withheld, casino said “multiple accounts were opened from your location”. | The casino said that the player had multiple accounts elsewhere in their network. The player was paid in full but the account remained locked. |
| 22 Aug | *Grand Duke | PlayTech | Player said the casino was withholding £5800 claiming “previous WR”. | The casino dragged it's feet for months, variously changing reps, losing all info on the case, “forgetting” said info, etc. We finally issued a Warning against them and they were added to the Rogue Pit. |
| 22 Aug | *William Hill | PlayTech | Player claimed that the casino was taking too long to pay a £1100 WD. | We asked the player to contact the casino rep, that was the last we ever heard. |
| 23 Aug | *Parbet | Crypto | Player said that €4000 was being wrongfully withheld because of “max bet” violations. | Player later said the betting violations had been “an accident”, that the casino should give him a break. The casino disagree and the OP went AWOL. |
| 24 Aug | *Betfair | PlayTech | Player's account was locked and €4500 confiscated, casino said “account closed due to promotion abuse” and did not explain further. | The casino investigated, admitted their mistake, reinstated the player's account and restored the balance. Resolved. |
| 26 Aug | *BetPhoenix | RTG | Player claimed the casino had confiscated $600 because of a $500 max WD. | Turns out the player had tried to beat the WR by reversing a WD request and claiming another bonus. Player was unavailable for further comment. |
| 26 Aug | *Club4Aces | Entraction/IGT | Player claimed the casino was withholding their balance unfairly. | Casino initially said they wouldn't discuss the case because it was before the LGA, later said that since the LGA had ruled against the player they would not discuss the case further. We posed a "Be Aware" alert. |
| 26 Aug | *High Noon | RTG | Player's complaint was that the casino had closed their account because of multiple accounts, but that it was an honest mistake. | The casino reinstated the player after receiving verification documents. Resolved. |
| 31 Aug | *Slots Jackpot | Rival | Player said the casino had locked their account after having payed less than half of a £9000 win, claimed the account was “under review”. | The casino did not reply to our several attempts to discuss the case. We issued a Warning. The casino then claimed that previous management had screwed things up. |
| 31 Aug | *Bingosky | Proprietary | The PAB claimed that a $200 WD was being stalled unreasonably. | The player had failed to provide proper banking details. When the casino returned the money to the account the player played and lost it all. Case closed. |
| Total Complaints = 18 | Bonus related = 78% | * Bonus Issue |
This is the summary of August 2011's "Pitch a Bitches" - complaints submitted to Casinomeister via here. 