Issue #260
weekly
Dear Reader,
Yeah, I'm still chillin' yet trying to work at the same time. Pardon the apparent slackiness, but that's life in northern Bavaria right after New Years.
Appreciatively yours,
Bryan
In this issue:
Can't read this newsletter in HTML? Click here (or copy and paste this link into your browser): http://www.casinomeister.com/newsletter.html#skip for the bitchin' online version.
But it's not all play. I've been working way late at night on a number of projects. One project is the Casinomeister awards that are almost complete. As tradition has it, they are announced the week prior to London's ICE - and man, I'm right on schedule. There are some very interesting awards this year - several new categories, and it's a decent retrospective view of the past year. I'm sure you will be pleased, entertained, amazed, and a few of you might be a little pissed. Watch this spot for the announcement - and subsequent webcast.
I have always felt that the buck stops at the software provider when there is a problem. A lot of people disagree with me. They feel that it's the operator, and if there is a problem, take it to the operator's licensing jurisdiction. Well this is crap. You should know as well as I do that there are many licensing jurisdictions that couldn't give a flying rats ass on what happens to a player. Licensors are concerned about getting paid, that's about it. So when a casino has managerial problems, it's the software provider I that I press for player solutions - not the licensing jurisdiction.
I have been dealing with player issues for nearly eight years now, and the times that a licensing jurisdiction has gotten themselves involved with a player's problem...well I could count the number of times on maybe a couple of fingers.
Chartwell has a "hands off" policy towards their licensees. They have told this to me face-to-face and in emails. They will not involve themselves with player issues. Why? Because they feel that they do their due diligence when they take on a licensee. And I can't dispute this. They have some solid organizations to which they provide their software: Victor Chandler, BetandWin, the Spin Room, Eurobet, etc., but they have had licensees that up and disappeared. I almost forgot about this poor player who was stiffed $600 because a Chartwell casino's operators closed shop and *poof* vanished (Caribsunshine-casino.com). Now there seem to be problems at Frontroom and Liquid Club Casino - I'm not sure if it's managerial or financial - but there are problems.
So players need to be advised that if they run into problems with Chartwell powered casinos - they may find out that they are in a very lonely place. More here: http://www.casinomeister.com/rogue/chartwell_gaming_software.html
End note: attitudes like this one (hands off) are just plain idiotic. Both Playtech and RTG had this attitude years ago - "we're only the software provider". Well they learned a hard lesson and their reputation still suffers because of this. Chartwell needs to get with the program and offer its players a safety-net. Players are owed this much.
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A blonde was down on her luck. In order to raise some money, she decided to kidnap a kid and hold him for ransom.
She went to the playground, grabbed a kid, took him behind a tree, and told him, "I've kidnapped you."
She then wrote a note saying, "I've kidnapped your kid. Tomorrow morning, put $10,000 in a paper bag and put it under the pecan tree next to the slide on the north side of the playground. Signed, a blonde."
The blonde then pinned the note to the kid's shirt and sent him home to show it to his parents. The next morning the blonde checked, and sure enough, a paper bag was sitting beneath the pecan tree. The blonde opened the bag and found the $10,000 with a note that said, "How could you do this to a fellow blonde?"
Ha ha ha!
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Peace
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