Issue #246
weekly
Dear Reader,
Summer has cruised on by. And it dawned on me this week that I haven't gone camping with the kids yet. I have a couple of bags of jumbo-size marshmallows sitting in the pantry (purchased during my last trip to the states), which are begging to be toasted. My kids have never experienced the sight of a flaming marshmallow over an open campfire. Well tonight's the night. I even have a couple of ghost stories that they haven't heard yet, and I think I remember where I hid my "ghoul" mask from Halloween. Yep, it's time to freak out the kids under a starlit night.
Brilliantly yours,
Bryan
In this issue:
Can't read this newsletter in HTML? Click here (or copy and paste this link into your browser): http://www.casinomeister.com/newsletter.html#skip for the bitchin' online version.
https://www.redcross.org/donate/donation-form.asp
http://www.feedthechildren.org/
http://edition.cnn.com/2005/US/08/30/help.agencies/index.html
I think what we are observing here is a clash of philosophies and perspectives of the casino industry. There are operators who look at running an online casino as a purely profit making venture. That's fine for a lot of people, but when profits are your sole goal, you WILL run into problems. Why? Because this industry revolves around trust, and trust doesn't have too much to do with making money. Trust is one of the most valuable non-tangible items there is. If you don't have trust - you have nothing. As long as online casinos are located in cyberspace and have offices in obscure places like the Caribbean, Central America, Cyprus, etc., trust will always, ALWAYS be a main factor.
Many casino operators are worried (to the point of paranoia) of being hit by gangs of bonus whores, players whose only intention is to milk the casinos out of everything they've got. Well unfortunately, this is something that casinos need to contend with. It was the casinos that created the Frankenstein monster - "the bonus" - and other promotional incentives; it was not created by the player. Obviously, it is up to the casino to protect themselves from what they consider "abusive play". What is not so obvious to many operators is that this protection needs to be set up "before the fact" of being hit - not afterwards. No one in this industry can go around with the attitude "we don't have to pay players we don't like" and not expect to be tossed to the rogue pit.
I am merely making an observation and a comment. I am not stating that is what happened at Joyland.
What we have witnessed at Joyland Casino is a sloppy knee-jerk reaction to what they didn't like - getting hit by "abusive" players. They made several mistakes: they became non-communicative, they blamed their woes on faulty software (Playtech), and they blamed the players for their problems - just to name a few.
In my opinion, a casino has to deal with the action or traffic that they yield from whatever promotions they offer. When dealing with players, things must be black and white, and players should be given the benefit of the doubt. This industry suffers from a serious lack of integrity, and when I see casino managers making false or misleading public statements, I get a bit miffed.
At press time, the casino is making offers to these players, but like I mentioned - so far - some players have voiced their dissatisfaction. In my opinion, it's up to the casino to do the right thing. I'm no longer offering my suggestions to the casino on how to deal with this. This whole episode has been a pathetic example on how NOT to handle a managerial blunder.
Don't know what I'm talking about? There is a long thread in our forum here:
http://www.casinomeister.com/forums/showthread.php?t=9195&page=1&pp=10
http://www.casinomeister.com/rogue/africanpalace-indiocasino.html
Needless to say, the casino management is not too happy with my actions. But I will give credit when/where credit is due. So far some of these complaints have been taken care of - or are in the process of being taken care of. Fine and dandy. But why does a casino wait to get thrown into the rogue pit before taking care of their players? The casino thinks I'm being unfair because these are only a few complaints out of their huge player base. Handful or not, no player should have to track me down because they aren't getting the answers they need from a casino's customer support. Come Monday, I'll re-access their situation.
Golden Riviera Casino
Slots Royale
River Nile Casino
Miami Paradise
Vegas Partner Lounge acquired the Golden Riviera Group a little over a month ago, and I'm happy to have them listed at Casinomeister.
This promotion is exclusively available in your Belle Rock Buddy. Don't know what the "Buddy" is? Check it out here:
http://casinomeister.com/cgi-bin/adcycle1.15/adclick.cgi?gid=5&cid=70&mid=255&id=462
Before the Secret Service guys could get to him, three kids, who were fishing, pulled him out of the water. He was so grateful he offered the kids whatever they wanted.
The first kid said, "I want to go to Disneyland."
George said, "No problem. I'll take you there on Air Force One".
The second kid said, "I want a new pair of Nike Air Jordan's."
George said, "I'll get them for you and even have Michael sign them!"
The third kid said, "I want a motorized wheelchair with a built-in TV and stereo headset!!"
Bush is a little perplexed by this and says, "But you don't look like you are handicapped."
The kid says, "I will be after my dad finds out I saved your ass from drowning!"
ha ha ha
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Complaints? Kudos? Please let me know.
Peace
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