Issue #196
weekly
Dear Reader,
Happy Monday to you! This is last week's newsletter comin' at ya on a bright and cheery Monday! How 'bout that!
Why? Scroll down and find out...
Belatedly yours,
Bryan
In this issue:
Can't read this newsletter? Click here (or copy and paste this into your browser): http://www.casinomeister.com/newsletter.html#skip for the cool online version.
Well, what I wrote on the 8th of July did not sit well with Playtech, and they brought this to my attention. I took a good hard look at what I said, and I honestly feel that these were my opinions - opinions based on my findings and observations.
Regardless, I will make the following statement:
To conclude, I just want it to be perfectly clear to you, my dear Reader, where I stand in regards to the responsibility of a software provider and its relationship to player assurance. If it is the software provider that puts a casino into operation, then the software provider should be answerable to legitimate player issues. This is my opinion. I understand that I am not here to regulate anyone, but if questions are put forth to entities that offer their gambling services, they should be answered to avoid speculation.
I am happy to point out that since the last newsletter, Embalu (the player who was owed $2234 since December from Sterling House Casino), was finally paid his winnings this past week. Hopefully this is a sign that things are taking a positive turn.
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A lawyer and a blonde are sitting next to each other on a long flight from LA to NY. The lawyer leans over to her and asks if she would like to play a fun game. The blonde just wants to take a nap, so she politely declines and rolls over to the window to catch a few winks. The lawyer persists and explains that the game is really easy and a lot of fun.
He explains" I ask you a question, and if you don't know the answer, you pay me $5, and vice-versa." Again, she politely declines and tries to get some sleep. The lawyer, now somewhat agitated, says, "Okay, if you don't know the answer you pay me $5, and if I don't know the answer, I will pay you $500!." Figuring that since she is a blonde that he will easily win the match.
This catches the blonde's attention and, figuring that there will be no end to this torment unless she plays, agrees to the game. The lawyer asks the first question. "What's the distance from the earth to the moon?" The blonde doesn't say a word, reaches in to her purse, pulls out a five dollar bill and hands it to the lawyer. Now, it's the blonde's turn. She asks the lawyer: "What goes up a hill with three legs, and comes down with four?" The lawyer looks at her with a puzzled look. He takes out his laptop computer and searches all his references.He taps into the Airphone with his modem and searches the Net and the Library of Congress. Frustrated, he sends E-mails to all his coworkers and friends he knows. All to no avail. Afterover an hour, he wakes the blonde and hands her $500. The blonde politely takes the $500 and turns away to get back to sleep. The lawyer, who is more than a little miffed, wakes the blonde and asks, "Well, so what IS the answer!?" Without a word, the blonde reaches into her purse, hands the lawyer $5, and goes back to sleep.
ha ha ha
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New owners and a software upgrade
To use a cliche, better late than never. That is what came to mind this week when we received a belated response to our questions put to both Mango and Black Dog casinos and their software provider Diamond Digital systems before we went to press last week.
We were trying to find out what was happening after a confusing series of closure and suspended services notices that were of little comfort to owed players.
In the responses, Black Dog and Mango advised that they were both undergoing ownership changes as well as a software upgrade, and Diamond reported that "....neither Mango Casino nor Black Dog Casino are closed. We are currently implementing a number of upgrades to the backend system, which make it impossible to register new players. We expect these updates to be completed by the end of the (July) month.
"We understand from BlackDog Casino support that all redemption requests outstanding as of yesterday have now been processed. Though there still are some outstanding redemption requests in Mango Casino, the casino owners have assured us that these will be paid shortly."
News courtesy of Infopowa news service. More news here.
Return to TopComplaints? Kudos? Please let me know.
Peace
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Bryan Bailey Webmeister Casinomeister |  |