Issue #204
weekly
Dear Reader,
Heartfelt good thoughts are going out to everyone in the Caribbean and in the Southern States. I hope the worst you saw from Ivan was only from what you saw on television. Let's hope for blue skies and a peaceful wind.
Sincerely yours,
Bryan
In this issue:
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"Turning over a new leaf" is a good thing. In fact, I wish that every operator "rogued" would just listen up and realize that deception, unfairness, crappy customer service, and unethical behavior is unnecessary to do well. Changing business methods or modifying one's own behaviour is a hard thing to do, but when operations do so because of this "Rogue" section, I see it as a good thing; the "Rogue Section" is successful when it allows casinos to move on.
So what do you do when a casino or casino group decides that it needs to move on? Well in the past, I've redeemed casinos or placed them on probation, but after a lot of thought, I decided to do away with the probation/redemption section. It was far to complex and problematic to begin with.
If casinos are making serious changes in fixing whatever was screwed up, then in my opinion their screw ups can become "Past Issues". The Virtual Casino group, and the Warren Cloud casinos are the two most recent groups of casinos that have been making a serious attempt in getting their acts together, and they have been migrated to the "Past Issues" section.
The "Past Issues" section (in my opinion), is much better than some arbitrary "probation" period, or better than me waving my magic voodoo stick over some casino operation declaring them redeemed. That's a ridiculous thing to do.
Past issues are just that - past issues. There is no time limit to be listed there. And the casino operators know that everyone (who cares) is watching them, and that they are being held under a cyber-microscope. They know what is expected of them.
And I think this will work much better for everyone. Players are given more responsibility to be able to make intelligent choices on their own - and casinos know that improving one's business practices will not go unnoticed.
And to emphasize a point - I think the terms redemption and probation imply that the wrong-doer is off the hook. This is one of the main reasons why I did away with this section. The way it stands now is that these casinos are under more scrutiny then when they are seriously rogued. They are also more responsive to player issues - and this is the main point of the matter; making this a safer environment for the online player. Antigua's not going to do it. Kahnawake is not going to do it. It is the players, the operators, and the choice few who care who are going to do it.
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While walking down the street one day a female senator is tragically hit by a truck and dies. Her soul arrives in heaven and is met by St. Peter at the entrance. "Welcome to Heaven," says St. Peter. "Before you settle in, it seems there is a problem. We seldom see a high official around these parts, you see, so we're not sure what to do with you."
"No problem, just let me in," says the lady. "Well, I'd like to but I have orders from higher up. What we'll do is have you spend one day in Hell and one in Heaven. Then you can choose where to spend eternity."
"Really, I've made up my mind. I want to be in Heaven," says the senator.
"I'm sorry but we have our rules.." And with that, St. Peter escorts her to the elevator and she goes down, down, down to Hell. The doors open and she finds herself in the middle of a green golf course.. In the distance is a club and standing in front of it are all her friends and other politicians who had worked with her, everyone is very happy and in evening dress.
They run to greet her, hug her, and reminisce about the good times they had while getting rich at expense of the people. They play a friendly game of golf and then dine on lobster and caviar. Also present is the Devil, who really is a very friendly guy who has a good time dancing and telling jokes.
They are having such a good time that, before she realizes it, it is time to go. Everyone gives her a big hug and waves while the elevator rises.
The elevator goes up, up, up and the door reopens on Heaven where St. Peter is waiting for her.
"Now it's time to visit Heaven." So 24 hours pass with the senator joining a group of contented souls moving from cloud to cloud, playing the harp and singing. They have a good time and, before she realizes it, the 24 hours have gone by and St. Peter returns.
"Well then, you've spent a day in Hell and another in Heaven. Now choose your eternity." She reflects for a minute, then the senator answers: "Well, I would never have said it, I mean Heaven has been delightful, but I think I would be better off in Hell."
So Saint Peter escorts her to the elevator and she goes down, down, down to Hell. Now the doors of the elevator open and she is in the middle of a barren land covered with waste and garbage. She sees all her friends, dressed in rags, picking up the trash and putting it in black bags. The Devil comes over to her and lays his arm on her neck. "I don't understand," stammers the senator. "Yesterday I was here and there was a golf course and club and we ate lobster and caviar and danced and had a great time. Now all there is a wasteland full of garbage and my friends look miserable.
The Devil looks at her, smiles and says, "Yesterday we were campaigning. Today you voted for us!"
ha ha ha
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CASINO CAUTIONS
10 September 2004
Dangerous deals: The perils of careless CPA deals were highlighted again this week by allegations on a major message board that a number of affiliate programs had been taken for a CPA ride by two affiliate webmistresses. The modus operandi was not immediately clear, but nevertheless Greg Gomes of Wager Junction accused two affiliates, only to face the embarrassment of having to make an abject apology in the absence of any facts. The other programs remained mute, prompting more unproved allegations that they had been intimidated by threats of affiliates pulling their content. The bottom line was that few emerged untainted in the matter. No factual backup was ever produced, and the only positive possibility is that if there was unethical or dishonest conduct going on, it has probably been stopped by all the public fuss.
Unwise destination: Destination Poker was losing friends and uninfluencing people again this week, with a number of player complaints regarding bad operator conduct. One in particular stood out where a player reported a tussle over retroactively applied T&Cs - always a big no-no. Unable to settle the issue with Destination's management, the player resorted to RTG's dispute resolution service, only to be given the surprising news that they did not have any records of Destination's former T&Cs, and the onus would be on him to produce same if he wanted a favourable judgement. Luckily for the complainant, a fellow player did have a copy of the T&Cs, which illustrated that he was in the right but did nothing for the reputation of Destination. In fairness to Montana, after a bad start they made the correct decision and ruled in favour of the player.
Clouds over Cirrus: Exchanges on several webmaster - affiliate oriented forum sites indicate that a significant number of webmasters have dumped or are considering dumping RTG-powered Cirrus Casino over allegedly unpaid advertising bills. Players were this week reporting a blitz of promo offers from this operation, and caution is indicated. As at going to press Cirrus had not responded to our requests for comment.
Wade's confession: Will startle many readers, but as players have been pointing out at least Ace-Games.com Casino manager Wade Reese is truthful. Nagging complaints about slow-pay came to a head this week when one player revealed that he has been owed several thousand dollars for something like 4 months, getting the usual promises and email and telephone run-around after being paid less than half the amount owed. Even the assistance of affiliates was unable to prise the cash out of this casino, it appears. Then came an email from the manager Quote: "The casino is struggling and having many problems when most casinos would be out of business we have some strong backing so we are fighting to get to the point we are ahead and will not have to confront these problems anymore. Please, I have kept my word with you and paid you what I can. I will send the rest soon - that is all I had in my Neteller account."Unquote. Looks like another place to steer clear of until the situation is clarified. InfoPowa asked the casino manager to comment on these allegations, but there had been no response by the time we went to press.
News courtesy of Infopowa news service.
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Complaints? Kudos? Please let me know.
Peace
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Bryan Bailey Webmeister Casinomeister |  |