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27 March 2003 Issue #146 weekly Dear Reader, Pleasantly yours, Bryan In this issue: 1. What's New at Casinomeister 2. Casinos You Ought to Join 3. This week's humor 4. Forum Highlights 5. REAL TIME GAMING'S APATHY I question their dedication to this industry | |||||||||
| NEW AT CASINOMEISTER! | |||||||||
| WORD FROM THE MEISTER | |||||||||
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I've been a busy little bee with the casino complaints that have been coming my way. I'm very pleased with most of the casinos I've been dealing with. Kudos to Gambling Federation, Fortune Lounge Group, Dollar Desert Casino, Planetrockcasino.com, Crown Vegas, and Worldpokerroom.com. All of these groups or casinos were extremely responsive and solved the problems promptly when I presented the players' cases. Unfortunately, there are a few cases that are getting drawn out: Casino Solei's situation with a possible forged ID, and Angelciti's self-inflicted wound concerning the screwed up bonus terms. These cases can be perused in our forum. |
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| GAMES AND CONTESTS | |||||||||
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"Who Wants to be a Casinomeister?"
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| Casinomeister's newsletter is now available in three flavors: HTML, text, or AOL, (you are reading the HTML version). If you would like to update your settings, please scroll down to the bottom and you'll find a link to do so. Any problems, please let me know! | |||||||||
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Return to Top 2. Casinos you ought to join! | |||||||||
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Roxy Palace Casino New Microgaming Viper software is available at Grand Hotel You've got to sign up at Vegas USA | |||||||||
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Return to Top 3. This week's humor Three turtles, Joe, Steve, and Poncho, decide to go on a picnic. So, Joe packs the picnic basket with cookies, bottled beer, and sandwiches. The trouble is, the picnic site is, 10 miles away, so the turtles take 10 whole days to get there. By the time they do arrive, everyone's beat. Joe takes the stuff out of the basket, one by one. He takes out the beers and says, "Alright, Steve, gimme the bottle opener." "I didn't bring the bottle opener," Steve says. 'I thought you packed it." Joe gets worried. He turns to Poncho. "Poncho, do you have the bottle opener?" Naturally, Poncho doesn't have it, so the turtles are stuck ten miles away from home without beer. Joe & Steve beg Poncho to turn back home and retrieve it, but Poncho flatly refuses, knowing that they'll eat everything by the time he gets back. Somehow, after about two hours, the turtles manage to convince Poncho to go, swearing on their great-grand turtles' graves that they won't touch the food. So, Poncho sets off down the road, slow and steadily. Twenty days pass, but no Poncho. Joe and Steve are hungry and puzzled, but a promise is a promise. Another day passes and still no Poncho, but a promise is a promise. After three more days pass without Poncho in sight, Steve starts getting restless. "I NEED FOOD!" he says with a hint of dementia in his voice. "NO!" Joe retorts. "We promised." Five more days pass and the two are near starvation. Near death, the two turtles weakly lift the lid to get a sandwich. As they open their mouths to eat, Poncho pops out behind a rock, and says, "Just for that, I'm not going!" ha ha ha | |||||||||
4. Forum Highlights
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Return to Top REAL TIME GAMING'S APATHY I question their dedication to player interest Thumbs down to Real Time Gaming. I'm just short of calling for a boycott of all RTG powered casinos. For the most part, their casinos (sparing a few, such as Crown Vegas and Inetbet) are either completely unresponsive or apathetic to player complaints. What is worse, is when the software provider remains unresponsive to a serious complaint. This was given to them over a week ago: | |||||||||
| Last August, I won $28,700 at Welcome To Our Casino over a period of about 5 weeks. (It was actually a lot more but while they "audited" my account I gave a bunch back). I hit two royals on a maxed $5 bet within 2 days and Mr. Fairchild informed me that my account had to be audited by RTG to assure everything was on the "up and up". Back then I knew nothing about the RTG casinos so I went along with the program. However, after a few weeks passed, I started to get irritated and demanded they give me my winnings. Mr. Fairchild pacified me just like a PR person is taught to. In fact, he sent me two checks during this time for a total of $3,000 that he claimed was "in good faith". He promised by Sept. 1 the audit would be complete. Well, about Aug. 17 I hit a third royal. I called Fairchild to ask him if this royal would have to be audited because I wanted to cash the whole thing out. He told me, and I quote, "you are no longer 'welcome to our casino'. My CEO has told me to give you $4,000 - take it and go play your tricks at someone else's casino. Your account with us is permanently closed." I refused the $4,000 because I knew that I had never cheated and I thought I would somehow be able to get my real winnings. | |||||||||
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This was a complaint that Mike Craig from the OPA was handling, but after the OPA changed hands, RTG did nothing about it.
This was the email sent to Mike Craig (which he forwarded to the player): | |||||||||
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Mike, We are already aware of this one, and are working to resolve it. WTOC has is being very cooperative, and we should have resolution soon. The underlying issue is that WTOC was relatively new when the player hit 3 royal flushes in a short period of time. They were concerned that there may have been a bug in the software that allowed the player to manipulate the results. However, I am relatively sure that this is not the case. I know that originally there was some difficulty in contacting the player, and that it took nearly a month for the player to send the requested fax-back info, however, this situation has dragged on far to long, and we hope to resolve it as soon as possible. I will keep you updated. | |||||||||
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This was in November and the player so far has received nothing. I notified RTG about this on the 18th of March and so far nothing but this brief statement from George Gutierres (Angelciti's CEO) last Tuesday | |||||||||
| "Dear Mr. Bailey: I am researching further into the player's complaint and will be able to more completely reply once I have discerned all of the facts." | |||||||||
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What the hell is wrong with the folks at Real Time Gaming? The email that was sent to the OPA last November from RTG implied that this was on the verge of resolution. I'm a bit more than shocked that no one followed up on this. I don't think that this would be tolerated at any business that claims to have standards. I was also personally assured by Mike Staw last October that RTG would be more proactive when it came to player complaints. They had set up a special website at RTG to handle disputes, and were eager to assist and intervene when and if a player would have a problem. But for the most part, most players that I have been dealing with have filled out the form, but nothing has been done. I am very disappointed with this simply because I feel that I have been lied to by the CEO of Real Time Gaming. Yet why should you care? Well, this could be you. Imagine for one moment that you actually win a progressive, or a major hand like a royal flush, and end up being denied payment for some bogus reason. If this happens at a casino powered by Real Time Gaming, don't expect any help at all. You are on your own. Return to Top | |||||||||
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Complaints? Kudos? Please let me know. Peace | |||||||||
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