Hi BMWSTACK, if you reviewed the OP I stated that $21 is approx 3 days minimum wage in this country but not my own personal salary. I made a mistake in even bringing that point up as it caused some confusion in this thread and a few other people made false judgments and cast stones at me over it lol Plus the minimum wage in the Philippines has nothing really to do with Win Palace Casino not paying me out. $21 is still something for me and would be more or less like a few hundred dollars to someone living in AU, UK or the US if comparing it based on minimum wage salary. NO I still play on casinos but do not play more than I can afford to lose as I previously stated in a post. However just because that is the case it doesnt give Win Palace or any other casino the right to treat me unfairly or take my money illegally. That being said I contacted Win Palace live support again tonight inquiring yet again about if anyone will ever get back to me and was given the following information.
brandon:*Hi Dalia
brandon:*I'm afraid your account has been deactivated due to management decision
brandon:*You won't be able to play with us anymore
brandon:*I don't have anymore information to give you
Note: Previously I was told by other people in customer support that I would for sure be contacted and to patiently wait in which I have been doing for the past 2-3 weeks now. Tonight I was told nothing of the sort so followed up by asking.
you:*Are you even contacting management or someone to get back to me or anything?
brandon:*I'm sorry I don't have anymore information to share with you
So until now I have not even been given a reason why they chose to close my account, no reason given whatsoever and nobody will contact me about it. They basically refuse to help me and its the same old answer every time - I'm sorry I don't have anymore information to share with you -
This was ever since Amy at Win Palace customer support congratulated me on my winnings after completing the wagering requirements and giving me directions on how to make a withdrawal. Only then suddenly do they decide to close my account and keep my money never to provide me with a reason why other than that management decided to deactivate my account. This is obviously a scam casino and as good as theft in my book, they are professional con artists if you ask me and have intentionally tried to hold me off making false promises of stay patient and we promise someone will get back to you with no intention of ever doing so in hopes that I will either give up or go away.
The thing is that even these cr@phouses like WinPalace would normally not baulk at paying out a mere $281 after 2 months, which makes me think there are other issues in play here.
Whatever my views on the thread, for the site not to communicate with you properly due to locking the account and not answering seemingly valid questions is wrong. Nobody on here with two brain cells to rub together would play at Win Palace anyway, and this merely cements that fact.
I hope you do get paid. Maybe you should try to call them
$21 is a lot for me and more than 3 days of full work in my country sadly. I had won around $275 and saw that as a blessing for me and my 2 children and it was difficult enough just to meet the wagering requirements so got lucky in even finishing the wagering requirements on a 400% bonus and took the chance with this $21. I just want what is fair and this casino has stolen from me and is taking advantage of me refusing to even help me at all. !
Hi BMWSTACK, if you reviewed the OP I stated that $21 is approx 3 days minimum wage in this country but not my own personal salary. I made a mistake in even bringing that point up as it caused some confusion in this thread and a few other people made false judgments and cast stones at me over it lol Plus the minimum wage in the Philippines has nothing really to do with Win Palace Casino not paying me out. NO I still play on casinos but do not play more than I can afford to lose as I previously stated in a post.
So until now I have not even been given a reason why they chose to close my account, no reason given whatsoever and nobody will contact me about it. They basically refuse to help me and its the same old answer every time - I'm sorry I don't have anymore information to share with you -
This was ever since Amy at Win Palace customer support congratulated me on my winnings after completing the wagering requirements and giving me directions on how to make a withdrawal. Only then suddenly do they decide to close my account and keep my money never to provide me with a reason why other than that management decided to deactivate my account. This is obviously a scam casino and as good as theft in my book, they are professional con artists if you ask me and have intentionally tried to hold me off making false promises of stay patient and we promise someone will get back to you with no intention of ever doing so in hopes that I will either give up or go away.
I don't like that casino either, but I know that they are smarter than to deny a winning for that little sum without a reason.
actually they denied in exactly the same manner winnings of $100, after deposit being done. google for complaints @ casino titan. this online industry is unfair. we should be able to do more damage than just adding a casino in rogue pit when they don't pay. something like Assault on Wall Street movie, but in a realistic way. the day i will be fooled with my winnings i will seek revenge through those potent and not very expensive tor hackers services which are able without much stress to provoke HDD failure through a simple kb file and of course worse damage for much money. no jokes here. newbies will be always fooled by these free chips with nice support and good looking site which live from people deposits and play with people emotions. if there is no option to be taken down, legal or not, then make them suffer with a personal touch!
I don't think this is the place to promote illegal activities syn. The best thing to do with rogue casinos is to stay away from them and not deposit.
Oops, I didn't even read that post. I thought he had been denied winnings too, but agree in full with you.
I don't even want to hear about that kind of threats. To be even worse than the casino isn't doing much good.
i was NOT denied any winnings because i do my research before making an account with any casino. i also read other forums with countless complaints against this group. they always act in the same manner. i feel sorry for the OP and her lots of explanations in vain to receive legit money. i don't promote anything illegal worse than this casino already do - stealing money. i just considered another type of action against their existence. politically correct is to let them operate without playing there, but new online casinos fellows excited by free chips don't know what we know and why they should learn in the hard way?
i feel sorry for the OP and her lots of explanations in vain to receive legit money
Me too.I stop reading this thread now. That's my choice
@ OP: You are not going to get any help here, so I suggest you go to one of the other big "dispute handling" portals where this group is accepted and promoted. For example: hxxp://www.askgamblers.com/casino/winpalace-casino-review-r4078
Or try contacting the casino rep direct: Clara at Affactive.com
Good luck.
KK
Me too.
This thread is like watching a Hamster in a wheel - interesting for a while, but ultimately it's going nowhere but round and round.
I will just sign-off by repeating what I said about a week ago: