I can confirm our blackjack pays out 3:2.
I'm honestly not sure why my name is being dragged through the mud. I replied to the OPs PM, with the truth; there is nothing I can do.
I can understand the OPs frustration, but I'm not sure exactly what else was expected of me, given this is an issue between a player and a casino I have zero access to and is totally unrelated except for our common provider.
Yes we share the same outsourced CS, but we have managers that will react to specific individual cases like this one in different manners, as each casino administrator feels fit. Lumping the decisions of one casino administration together with that of another seems a little bit of a stretch.
I'm also not sure why our private conversation was brought into public domain when it has nothing to do with the topic of complaint.
Kind Regards,
Nicolas Johnson
Regal Affiliates Manager
The OP said that you first replied by telling him to contact the casino concerned, but that you then stopped replying to him, AND THEN BONUS BANNED HIM.
He interpreted this bonus banning as a punishment for speaking out, and from his account of his playing style at your casino, I can see no other logical reason for him being suddenly bonus banned after his second contact with you.
The fuss is over the discovery of what Rival casinos CAN do, and GET AWAY WITH until this overenthusiastic casino owner decided to configure blackjack to pay only 1:1, instead of the accepted 3:2, or even the vegas 6:5. Sooner or later, it was bound to get noticed, and trouble was bound to follow.
Worse still were the constant LIES and misdirection received from support in what appeared to be a panicked management keen to hide the evidence and fix things before the issue blew up in their face. They clearly failed, because they were NOT dealing with a mere player, but an EXPERIENCED one, and on/off Casinomeister member.
It seems that Rival have ALWAYS allowed individual operators to configure games, maybe not all of them, but certainly some of them. The revelation that this was an INTENTIONAL setting of the game, rather than a mistake, has made things even WORSE.
The problem is that ALL Rival casinos are ABLE to do this, and we have to TRUST them not to, and with the barrage of breaches of trust that players have experienced from Rival in the past, this is asking the impossible.
It was hard enough LAST WEEK, when the official line was that the games were the SAME, whatever Rival casino you played at. Even when it was mentioned that more than 2 years ago, some slot paytables were changed, there was an attempt by some Rival reps to deny anything of the sort ever happened, and certainly would NOT happen now, even if it DID happen back then.
Well, it DID happen then, even though it was down to them tweaking existing slots after they were given a "panning" in player reviews.
More importantly, it happened again NOW!! at Tradition at least, with the Blackjack game being configured to not allow doubles when it should according to the rules, and the payout for a Blackjack being reduced to 1:1 WHICH DEFEATS THE WHOLE POINT OF THE GAME'S TITLE.
Now, all the other Rivals are under a further cloud of suspicion, and if caught out lying about something again, it could cost them many marketing opportunities, since affiliates that promote them are starting to get fed up with this, and are beginning to consider pulling the links, some have already done so.
I doubt whether there will be any differentiation between one white label and another when the $h1t hits the fan.
The problem with reps now trying to limit the damage by not answering the question "can operators change the RTP of slots too?" will be if later on there comes proof that they CAN, and HAVE BEEN, just as has been shown here with Blackjack.
Tradition, the Rival implicated in this, ALSO has an active, and "forum friendly" rep, so we CANNOT use the quality of the rep to judge the casino. The Tradition rep claimed to be the OWNER, not merely an employee, so the buck stops at HER feet over this. The other Rivals, for now, are getting caught in the crossfire.