sweetdenny
Dormant account
- Joined
- Dec 20, 2004
- Location
- montrose
Ok first off i am apsolutely hating having to write this i have been a member of thisisvegas for a while now and made a few deposits and no withdrawals. I have now made a withdrawal and receive an emailing saying i need to provide id i have never had to do this ever but i have went along with it and sent in my id.
i sent my driving licence utility bill and the sighned letter and left it the weekend i was told on friday i would recieve and email that day or probably monday so i left it till monday.
Monday i log on to support and am told that i will be contatced before the end of buisness day i wait and hear nothing i log onto chat again and am told that the buisness day is over but they can see that i need to send in the photo id part of my license which was not asked for in the first place also i have still not recieved one email from secuirty and am told that noone can phone them only email them.
The reason that i have been told that i have not recived the email that it is in the queue and that they sent out thousands per day.
I am messaging this as i have posted on links that the thisisvegas rep has responded to and i also sent him an email and a private message none of which have been responded to.
Could anyone who has had any dealing with thisisvegas or the rep please respond to this.
This is the only time i have had to provide any sort of id to a casino in 6/7 years of online gambling and am not amused a company has been happy to take my depsoits but when i want a withdrawal i have to jump through hoops this is not on.
i sent my driving licence utility bill and the sighned letter and left it the weekend i was told on friday i would recieve and email that day or probably monday so i left it till monday.
Monday i log on to support and am told that i will be contatced before the end of buisness day i wait and hear nothing i log onto chat again and am told that the buisness day is over but they can see that i need to send in the photo id part of my license which was not asked for in the first place also i have still not recieved one email from secuirty and am told that noone can phone them only email them.
The reason that i have been told that i have not recived the email that it is in the queue and that they sent out thousands per day.
I am messaging this as i have posted on links that the thisisvegas rep has responded to and i also sent him an email and a private message none of which have been responded to.
Could anyone who has had any dealing with thisisvegas or the rep please respond to this.
This is the only time i have had to provide any sort of id to a casino in 6/7 years of online gambling and am not amused a company has been happy to take my depsoits but when i want a withdrawal i have to jump through hoops this is not on.