I was a player playing real money making deposits hundred of times there during a year.
My account was closed by one of support name Nathan.
He tell me because I have "bonus abuse","keep seeking bonus" , and close my account with " final decision".
The issue was from the promotion is BET £5 GET £5 for new games between Dec 12-13. I was refuse for the bonus after from support chat because support told me the term includes Players must deposit at least £5 during the promotional period, the transfer I made between poker and casino did not count as deposit.
I was superised for the answer because all promotions I previously into with same terms "Players must deposit at least $20 during the promotional period" never had any trouble grant me the bonus simplely with transfer I made between poker and casino.
Poker casino side game free spins promotion every Thursday from August .
Monster Thursday 20 free Spins Terms & Conditions:
1. This promotion is available during the following promotional periods:- 00:00 - 23:59 every Thursday (GMT)
2. Players must deposit at least $20 into poker during the promotional period.
3. 20 free spins will be awarded to use playing the Jurassic Park slot as soon as a qualifying depsoit is made
I received this promotion bonus/free spins many times for weeks during promo period, the free spins added instantly after tranfer $20 to poker from casino without problem.
If there is some discrepencies for terms regarding "require deposit" defination between poker and casino or different promo events, my request for answer and asking for explaination are reasonable and rational. However, the result is closing my account for the reason "bonus abuse","keep seeking bonus" with "The decision still stands sir and your account remains closed indefinitely."
I will never believe casino like stan james will ever treat customer like me in such way.
After I tried sent several emails for a arguement . I got an only respond with the reason to close my account:
"3.1 Stan James reserves the right to refuse to open any account or to close or suspend any account at any time in its absolute discretion."
I also went to Unibet live chat ask for help but they told me they and Stan James are different casinos.
Not because I ask about a bonus, not because I "seeking bonus". Strongly recommend Never join and play at this casino.
My account was closed by one of support name Nathan.
He tell me because I have "bonus abuse","keep seeking bonus" , and close my account with " final decision".
The issue was from the promotion is BET £5 GET £5 for new games between Dec 12-13. I was refuse for the bonus after from support chat because support told me the term includes Players must deposit at least £5 during the promotional period, the transfer I made between poker and casino did not count as deposit.
I was superised for the answer because all promotions I previously into with same terms "Players must deposit at least $20 during the promotional period" never had any trouble grant me the bonus simplely with transfer I made between poker and casino.
Poker casino side game free spins promotion every Thursday from August .
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.Monster Thursday 20 free Spins Terms & Conditions:
1. This promotion is available during the following promotional periods:- 00:00 - 23:59 every Thursday (GMT)
2. Players must deposit at least $20 into poker during the promotional period.
3. 20 free spins will be awarded to use playing the Jurassic Park slot as soon as a qualifying depsoit is made
I received this promotion bonus/free spins many times for weeks during promo period, the free spins added instantly after tranfer $20 to poker from casino without problem.
If there is some discrepencies for terms regarding "require deposit" defination between poker and casino or different promo events, my request for answer and asking for explaination are reasonable and rational. However, the result is closing my account for the reason "bonus abuse","keep seeking bonus" with "The decision still stands sir and your account remains closed indefinitely."
I will never believe casino like stan james will ever treat customer like me in such way.
After I tried sent several emails for a arguement . I got an only respond with the reason to close my account:
"3.1 Stan James reserves the right to refuse to open any account or to close or suspend any account at any time in its absolute discretion."
I also went to Unibet live chat ask for help but they told me they and Stan James are different casinos.
Not because I ask about a bonus, not because I "seeking bonus". Strongly recommend Never join and play at this casino.