Hi,
A friend is having real problems with Skybet and he's not sure what to do.
On July 30th, he made 2 x £100 deposits to his account, placed some sports bets and increased the balance to just over £1,400. His account has been open since 2011, and he's made deposits/withdrawals fine until now.
He suddenly gets slapped with an account suspension and asked to provide photo ID, a selfie with the same ID, a bank statement showing his recent deposits to Skybet, and a payslip from his employer. He emails back on the same day with this information, gets a reply 3 days later saying he needs to email the documents one at a time. He does this, and is then told they need a statement for the full month of July.
He sends them an unredacted July statement as requested, days later gets an email saying they could only see up to the 28th, which is nonsense as the transactions are clearly marked 30th and there is a carried forward balance on the statement, indicating the end of the month. He sends the same document and all goes quiet. I should also point out that this statement also shows his salary beig paid in, and the bank account had over £1k in it at the time of these deposits being made.
Almost 2 weeks have passed and he's now being asked about a transfer made by his brother to him on the 28th of July. Skybet want to know who this person is, why they transferred him money, and photo ID from his brother. The transfer was for £200, this was partly money owed to him and partly a birthday gift, so he used that to play with.
I know they're trying to hide behind AML rules and do their best not to pay out here, but how does he proceed with this? What entitlement do they have to see a third party's ID when the account in question has nothing to do with them? Ironically, his brother won almost £1200 from the same bookmaker recently and wasn't asked for any documentation. I've read other stories from people saying they also wanted the 3rd party's bank statements which is highly intrusive.
If everyone's accounts were getting scrutinised over a transfer of money from a family member then we're all doomed surely.
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A friend is having real problems with Skybet and he's not sure what to do.
On July 30th, he made 2 x £100 deposits to his account, placed some sports bets and increased the balance to just over £1,400. His account has been open since 2011, and he's made deposits/withdrawals fine until now.
He suddenly gets slapped with an account suspension and asked to provide photo ID, a selfie with the same ID, a bank statement showing his recent deposits to Skybet, and a payslip from his employer. He emails back on the same day with this information, gets a reply 3 days later saying he needs to email the documents one at a time. He does this, and is then told they need a statement for the full month of July.
He sends them an unredacted July statement as requested, days later gets an email saying they could only see up to the 28th, which is nonsense as the transactions are clearly marked 30th and there is a carried forward balance on the statement, indicating the end of the month. He sends the same document and all goes quiet. I should also point out that this statement also shows his salary beig paid in, and the bank account had over £1k in it at the time of these deposits being made.
Almost 2 weeks have passed and he's now being asked about a transfer made by his brother to him on the 28th of July. Skybet want to know who this person is, why they transferred him money, and photo ID from his brother. The transfer was for £200, this was partly money owed to him and partly a birthday gift, so he used that to play with.
I know they're trying to hide behind AML rules and do their best not to pay out here, but how does he proceed with this? What entitlement do they have to see a third party's ID when the account in question has nothing to do with them? Ironically, his brother won almost £1200 from the same bookmaker recently and wasn't asked for any documentation. I've read other stories from people saying they also wanted the 3rd party's bank statements which is highly intrusive.
If everyone's accounts were getting scrutinised over a transfer of money from a family member then we're all doomed surely.
See Related Threads:
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