Skybet suspended account

[nutnut]

So was playing Skybet last night, had account years and deposited thousands and thousands.

Hit a decent win of like 1300. Cash out 1k and literally 5mins later with about 140 left in i get error message. Logs me out and i try to log in its suspended. Go on live chat i cant remember my memorable answers so they wouldn't tell me why I can't log in.

But the 1k has not been paid even though withdrawal said processed and skybet always pay instantly. No phone nunber working and now waiting on a reply.

But why do these things happen when your withdrawing and not when losing your marbles! I am confused how that withdrawal didn't hit my account straight away.

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More on SkyBet withdrawal times can be found here.

 

[pinnit2014]

Aye, i've never waited for Sky and if it says processed then 5 minutes max until in account: looks like it's saying processed when it isn't....

If it was Bonanza it probably triggered a company wide investigation as that is something that shouldn't happen.

Think there have been a few threads recently of the purging of accounts, for whatever reason, so obviously something going on in the background.

 

[nutnut]

Aye, i've never waited for Sky and if it says processed then 5 minutes max until in account: looks like it's saying processed when it isn't....

If it was Bonanza it probably triggered a company wide investigation as that is something that shouldn't happen.

Think there have been a few threads recently of the purging of accounts, for whatever reason, so obviously something going on in the background.

Believe it or not was im bonanza om between 200 x20 bonuses.

Apparently its supended cause need verify my card i added. Yet toom them 2 months to ask for it. How does sending a pic of a card verify its me?

No time scale, no email, no nothing. Just suppoae to sit and wait for a email back which is in a verification que.

So i can lose 2000 on this card but i try caah out 1k they need checks. Convenient

 

[Mark_BGO]

How does sending a pic of a card verify its me?

So i can lose 2000 on this card but i try caah out 1k they need checks. Convenient

Hey NutNut,

I understand where you’re coming from here, but from the “operators side” we are required to verify the card physical is in your possession and not just the number. It also allows us to check the name matches the one provided as it’s not always possible to do this as part of the transaction.

On your second point I’m going to defend Sky here and say it’s likely your total transactions (deposits plus withdrawals) hit a predetermined limit where they needed the evidence. I very much doubt it was the withdrawal itself and if you would have reached that magic number solely with deposits the same process would have been triggered.

I’m sure it will be sorted quickly, hope so anyway.

Mark

 

[pinnit2014]

Hey NutNut,

I understand where you’re coming from here, but from the “operators side” we are required to verify the card physical is in your possession and not just the number. It also allows us to check the name matches the one provided as it’s not always possible to do this as part of the transaction.

On your second point I’m going to defend Sky here and say it’s likely your total transactions (deposits plus withdrawals) hit a predetermined limit where they needed the evidence. I very much doubt it was the withdrawal itself and if you would have reached that magic number solely with deposits the same process would have been triggered.

I’m sure it will be sorted quickly, hope so anyway.

Mark

There must be a diverging view of this across casino's because, despite depositing quite a lot in William Hill, Bet365, Sky etc I've never once been asked for a picture of a card - it's (from my experience) only the MGA casino's that tend to ask for this

Memory might be playing tricks on me, so apologies, but i remember a consultation a few years ago and the UKGC were seeking views on matching payment methods to names (moreso the lack of ability to do this at point of transaction) and IIRC they said they weren't going to make this a requirement? Think casino's raised the fact that, for things like pre-paid cards etc, there is no name to match etc .

 

[orion]

Aye, i've never waited for Sky and if it says processed then 5 minutes max until in account: looks like it's saying processed when it isn't....

If it was Bonanza it probably triggered a company wide investigation as that is something that shouldn't happen.

Think there have been a few threads recently of the purging of accounts, for whatever reason, so obviously something going on in the background.

exactly the same thing I thought when reading Nutnut's post

 

[pinnit2014]

exactly the same thing I thought when reading Nutnut's post

The Claxon probably went off as only could such a win be gotten by fraud/complete game malfunction

 

[satchnz]

On your second point I’m going to defend Sky here and say it’s likely your total transactions (deposits plus withdrawals) hit a predetermined limit where they needed the evidence. I very much doubt it was the withdrawal itself and if you would have reached that magic number solely with deposits the same process would have been triggered.

Sorry? Can you please elaborate on this point @Mark_BGO?

The way it reads, are you suggesting that say a 20.00 deposit which you manage to work up to a 3000.00 withdrawal could hit some sort of limit requiring further checks? (Let’s say the predetermined limit is 2000.00).

Isn’t the point of these checks to ensure the customer isn’t money laundering or that they are playing within their means? This should be measured on deposits only, period.

Apologies if I have misunderstood your point.

 

[nutnut]

Hey NutNut,

I understand where you’re coming from here, but from the “operators side” we are required to verify the card physical is in your possession and not just the number. It also allows us to check the name matches the one provided as it’s not always possible to do this as part of the transaction.

On your second point I’m going to defend Sky here and say it’s likely your total transactions (deposits plus withdrawals) hit a predetermined limit where they needed the evidence. I very much doubt it was the withdrawal itself and if you would have reached that magic number solely with deposits the same process would have been triggered.

I’m sure it will be sorted quickly, hope so anyway.

Mark

Totally get your point, but as pointed out the large bookmakers never ask for card pictures. Im guessing because it verifys ts you when you add it. I once accidently put a wrong card and it wouldnt let me add. So its not like you can just add any old card numbers with any names and it works.

If card added is in he verified accounts name why does it then need proof of the card itself. I'd also argue if that is the point of it you should have to verify the card the moment you add it. Not when you lost 2000! on it.

hopefully sorted quick but is bit dodgy.

 

[Mark_BGO]

Sorry? Can you please elaborate on this point @Mark_BGO?

The way it reads, are you suggesting that say a 20.00 deposit which you manage to work up to a 3000.00 withdrawal could hit some sort of limit requiring further checks? (Let’s say the predetermined limit is 2000.00).

Isn’t the point of these checks to ensure the customer isn’t money laundering or that they are playing within their means? This should be measured on deposits only, period.

Apologies if I have misunderstood your point.

Limits are based on the volume of transactions. Deposits plus withdrawals. Whatever limits they are is dependent upon company licensing location, risk appetite and whatever rules the business put in place.

The theoretical £20 deposit and large withdrawal could indeed trigger checks.

Mark

 

[Mr_Slot5]

Limits are based on the volume of transactions. Deposits plus withdrawals. Whatever limits they are is dependent upon company licensing location, risk appetite and whatever rules the business put in place.

The theoretical £20 deposit and large withdrawal could indeed trigger checks.

Mark

And this is where arbitrary limits fail, unless a tailored, common sense approach is applied based on individual account activity.

Just because the system alerts you, it doesn't mean the alert has to be acted upon. In the instance of a £20 deposit and a subsequent £2000 win, for example.

I thought SV used electronic verification anyway?

 

[justdoit]

after 7 years on and off on skybet, last week I try to deposit got massage account suspended, spoke to chat they start with some BS, I call my bank cancel my payment , next day I got email your account is closed lol

 

[pinnit2014]

Limits are based on the volume of transactions. Deposits plus withdrawals. Whatever limits they are is dependent upon company licensing location, risk appetite and whatever rules the business put in place.

The theoretical £20 deposit and large withdrawal could indeed trigger checks.

Mark

But afaik there is only one mandated monetary limit; the 2k for Customer Due Diligence - even the enhanced one is based upon the risk (country, large/unusual transactions/indications of fraud)

Even taking the bog standard CDD, it's limited to identification measures re the customer, possible beneficial owners

That's why i asked above re the whole card '4 corner' approach because i can't see anything in the Reg's re this (though like i said it was discussed at the last consultation)

 

[satchnz]

Limits are based on the volume of transactions. Deposits plus withdrawals. Whatever limits they are is dependent upon company licensing location, risk appetite and whatever rules the business put in place.

The theoretical £20 deposit and large withdrawal could indeed trigger checks.

Mark

What are the intended purposes of these checks then? Surely can’t be money laundering nor fraud for only a 20.00 deposit? The casino returning 2000.00 has no sensible basis for money laundering or fraud checks.

 

[pinnit2014]

What are the intended purposes of these checks then? Surely can’t be money laundering nor fraud for only a 20.00 deposit? The casino returning 2000.00 has no sensible basis for money laundering or fraud checks.

Anyone asking for a theoretical 20 quid deposit, and asking for a will, is probably breaching GDPR anyhow

Just because you can, shouldn't mean you should.

Plus, any casino with a legal team who think that would be ok should be fired on the spot.

 

[andysbetting1187]

What are the intended purposes of these checks then? Surely can’t be money laundering nor fraud for only a 20.00 deposit? The casino returning 2000.00 has no sensible basis for money laundering or fraud checks.

Ive had this issue before mate - deposited a small amount (less than £100), withdrawn a few K and it's triggered the dreaded enhanced due dilligence check.

I was told similar to what @Mark_BGO has said above; its a combined pre-determined limit set by the casino. So withdrawals + deposits, and once that figure hits a certain amount it triggers EDD process.

 

[pinnit2014]

Except it doesn't really trigger the EDD process - it should be a risk assessment, based on the above, and any casino claiming there is a 'set' monetary threshold is IMO being a bit loose with the 'rules'.

 

[pinnit2014]

The fact that a casino thinks they can ask for a payslip, yet if i buy a Macbook later at an overrated 1k plus amount , without a payslip, is madness

No point blaming the UKGC on this - that limit is entirely the casinos (fault)

 

[snorky510238]

last week I try to deposit got massage account suspended,

Your lucky to have a massage account. I can only access the one where I get continually shafted.

 

[andysbetting1187]

The fact that a casino thinks they can ask for a payslip, yet if i buy a Macbook later at an overrated 1k plus amount , without a payslip, is madness

No point blaming the UKGC on this - that limit is entirely the casinos (fault)

Agree 100% - its nuts how i can get an extension on my house for £30k and no one questions anything (e.g. bank/tradesman/planning etc.) but try to withdraw 2k from a casino and get hammered for over every transacation for the last few months. Oh you have a payment from your Mrs for £10 - what was that for/send copies of her account etc. Its a joke.

 

[jdfixing]

Aye, i've never waited for Sky and if it says processed then 5 minutes max until in account: looks like it's saying processed when it isn't....

If it was Bonanza it probably triggered a company wide investigation as that is something that shouldn't happen.

Think there have been a few threads recently of the purging of accounts, for whatever reason, so obviously something going on in the background.

I have had thousands of pounds in open bets taken saying I have cashed out ! And no money in the account after so called cash out they suspended my account took me 11 hours on there so called scam chat live and the bull shit I had to endure was unreal - this has happened on my William hill account as well . Thousands of pounds down , these need to be bought to justice it’s disgraceful- Skybet amd William hill should be shut down