JazzBerlin
Dormant account
- Joined
- Aug 8, 2012
- Location
- Alpha Centauri
It's nine days ago now, that I registered an account at a small site called superstackpoker.com. They have a pokerroom from Everleaf and a casino from NETENT. I didn't found any negativ comments about this site as I searched via google and I never had problems with NETENT casinos before. So I cashed in and played for some hours. What should I say: I lost some money and in the end, I decided to cash out the rest of it (more than 500 Euro). I send some documents (identity card, telephone bill) via mail to the support and I uploaded the documents directly in my account, too. I got fast an answer that my documents were verified. Everything seems to be ok. Fast support and you allways get someone in the chat (waiting time less than 1 minute).
It's normal that you have to wait sometimes a little bit more at a small casino, but my money didn't arrived in my moneybookers account since yet. I contacted the support several times, but I only got the answer:
"We apologise for the delays to your cashout; unfortunately all cashouts are having a delay due to volume of cashouts being processed and the Cashiers systems performing slower than usual."
I contacted also the chat support and got allways the same answer AND they can't say when the payment will realised. The last chat support said: "Just wait a few days more." - I think, this isn't the way a casino should work. I tried also contact NETENT too. Unfortunately I didn't get an answer yet. So this is a small warning to cash in money at superstackpoker.com -
PS: If anyone has experience with this site, I would be happy if you post it. Of course I will write it, when the money arrives at moneybookers. If someone has a contact person, who can help, please write it too.
It's normal that you have to wait sometimes a little bit more at a small casino, but my money didn't arrived in my moneybookers account since yet. I contacted the support several times, but I only got the answer:
"We apologise for the delays to your cashout; unfortunately all cashouts are having a delay due to volume of cashouts being processed and the Cashiers systems performing slower than usual."
I contacted also the chat support and got allways the same answer AND they can't say when the payment will realised. The last chat support said: "Just wait a few days more." - I think, this isn't the way a casino should work. I tried also contact NETENT too. Unfortunately I didn't get an answer yet. So this is a small warning to cash in money at superstackpoker.com -
PS: If anyone has experience with this site, I would be happy if you post it. Of course I will write it, when the money arrives at moneybookers. If someone has a contact person, who can help, please write it too.