New here and issue with massive win on Leo Vegas

[ChopleyIOM]

The point for me is that LeoVegas have many, many ultra-HV games on their books, if they want to limit their exposure they can either (1) Not carry those games or (2) Limit them to a stake they're comfortable with versus the maximum possible prize as a multiplication of stake. (As a casino they will have full access to that information.)

If they're going to carry the games at stake levels that make wins such as those seen in this thread possible, they should back that up and bloody well pay out when someone hits a decent chunk of cash playing there.

If they do feel the need the verify wins such as this, they should have a process in place that doesn't dick the OP around in such a fashion as we're seeing here, which IMO is a clear inducement/encouragement for him to play it back, and it certainly shouldn't take the best part of TWO WEEKS.

Pure shady behaviour, very unbecoming of an accredited casino and an AWOL rep too.

 

[dunover]

9000x isn't a big win? Is that how immune people have got to wins nowadays that 9000x is not seen as a big win?!

Yeah, but you work for IGT.

 

[colinsunderland]

Just to show what I mean by not a big win (for the casino), here are Casumo's top 10 for December (first thread I found)

1. Win = 101,357 x bet – won £20,271.59 on a £0.20 spin in Cleopatra Diamond Spins.
2. Win = 39,820 x bet – won £7,167.70 on a £0.18 spin in Dead or Alive 2.
3. Win = 32,998 x bet – won 11.879,44 € on a 0,36 € spin in Dead or Alive 2.
4. Win = 25,187 x bet – won £9,067.36 on a £0.36 spin in Dead or Alive 2.
5. Win = 23,115 x bet – won 2.080,36 € on a 0,09 € spin in Dead or Alive 2.
6. Win = 16,882 x bet – won 3.379,56 € on a 0,20 € spin in Jammin’ Jars.
7. Win = 16,402 x bet – won £1,476.20 on a £0.09 spin in Dead or Alive 2.
8. Win = 15,566 x bet – won £7,783.30 on a £0.50 spin in Lil Devil.
9. Win = 15,100 x bet – won 9.060,51 € on a 0,60 € spin in Jammin’ Jars.
10. Win = 14,973 x bet – won $8,984.10 on a $0.60 spin in Jammin’ Jars.

It wouldn't even make it in the top 10, and LeoVegas are a much bigger group than Casumo, so I would be surprised if it got in the top100 there.

Yes it's a big win for a player, obviously, but for a massive casino group, I very much doubt it.

 

[dunover]

Simply a reversal temptation tactic. As said, it doesn't take 10 days to electronically check a slot win. I mean, when people get big wins and don't film them or video them, people like BTG and Netent can check the win from the real-play game transaction number and run it again, filming it, within a few days to post on forums etc.
Ipso facto they can confirm to the casino in a few days too. Total bollocks, seems non-UK players like @ChopleyIOM and the OP are getting this delaying treatment as standard, whereby it seems the casino is happy to run the risk of losing a new player if it means there's a chance of them spunking significant w/d's back.

 

[EkJR]

It's just bullshit. A result is a result. Even @trancemonkey could verify that a casino does not need to "manually" verify a small, large or huge win. They just hoping you blow it away. Piss casino. Pay the man.

Well if he has withdrawn it and is UK then he cant reverse it thankfully so there is that at least.

Edit, noticed he isn't UK. Not sure why the UKGC got a panning here actually.....now their fault for EU players lol

 

[lewisnadasurf]

I hate this. 9000x isn't a big win, well nothing out the ordinary anyway, they probably get wins this size daily.
Asked this before, but if any rep would like to answer.
If you genuinely believe a game round might be faulty when it pays out big, then you are basically admitting the games are faulty, so how many times has it every happened that a win was not legitimate, and do you check losing spins too? Obviously if a spin that gives a big win might need to be voided, then the same applies to losing spins.

I know what you mean, would they check 9000x on 10p spin I wonder?

 

[Guntis]

9000x is definitely a big win, but in terms of a payout for such a company with this insane amount of visitors - it's not big at all:

 

[colinsunderland]

9000x is definitely a big win, but in terms of a payout for such a company with this insane amount of visitors - it's not big at all:

View attachment 140946

And don't forget Casumo have casumo.com, LV have dozens of sites.

 

[Slottery]

Guess that some casinos still follow their old habits and send these to provider to be checked and that really can take some time them get back as they don't take this kind of thing as any priority, they get quite many of them. There's no really reason to do it most of the time (like Jan mentioned in this thread earlier that they paid out similar winning right away). If somebody get 5 wild lines in DOA in row, then it would be bit weird but one single win shouldn't.

There hardly ever are mistakes in these results these days anymore, technic have improved withing last 10 years and many providers back offices it's easy to verify it by yourself if thinking it's necessary. Would also assume that if afterwards come out that there was a malfunction in gameround, provider would have some responsibility and it wouldn't be casinos loss. Don't think any provider these days demand to send all wins over XXXX to them to be checked before paying them (progressive jackpots ofc different already because money is not held by any casino but provider).

Some operators using more common sense than others, it seems that especially biggest ones still follow some guidelines they have done 10 years ago (when these kind of wins were not normal as these days but really exceptional get something like this from Starburst), nobody just haven't thought review them. Big companies are not always really efficient to review their guidelines... Some smaller operators are much better in these as people can make decisions themselves and not only "computer says no" based ones.

 

[Buffalo Bill]

If the slots were as random as people claim, why are the checks needed.
Whenever anyone posts here that they’ve spunked an abnormal amount of money In a short space of time, without the sniff of a win all we hear is random, it’s rtp that’s just the nature of slots etc.
Has anyone ever had a run of losing spins checked?

 

[nutnut]

disgusting wait for dream hit then get teased with not being paid. this shit should be illegal

 

[trancemonkey]

Just to show what I mean by not a big win (for the casino), here are Casumo's top 10 for December (first thread I found)

1. Win = 101,357 x bet – won £20,271.59 on a £0.20 spin in Cleopatra Diamond Spins.
2. Win = 39,820 x bet – won £7,167.70 on a £0.18 spin in Dead or Alive 2.
3. Win = 32,998 x bet – won 11.879,44 € on a 0,36 € spin in Dead or Alive 2.
4. Win = 25,187 x bet – won £9,067.36 on a £0.36 spin in Dead or Alive 2.
5. Win = 23,115 x bet – won 2.080,36 € on a 0,09 € spin in Dead or Alive 2.
6. Win = 16,882 x bet – won 3.379,56 € on a 0,20 € spin in Jammin’ Jars.
7. Win = 16,402 x bet – won £1,476.20 on a £0.09 spin in Dead or Alive 2.
8. Win = 15,566 x bet – won £7,783.30 on a £0.50 spin in Lil Devil.
9. Win = 15,100 x bet – won 9.060,51 € on a 0,60 € spin in Jammin’ Jars.
10. Win = 14,973 x bet – won $8,984.10 on a $0.60 spin in Jammin’ Jars.

It wouldn't even make it in the top 10, and LeoVegas are a much bigger group than Casumo, so I would be surprised if it got in the top100 there.

Yes it's a big win for a player, obviously, but for a massive casino group, I very much doubt it.

Ok, but look at the total value of those wins... the OP said it was 9000x at €5. That's €45,000. It is likely not the multiplier but the total value that's likely triggered extra checks. That said the time taken so far feels excessive

 

[mack341]

Well if he has withdrawn it and is UK then he cant reverse it thankfully so there is that at least.

Edit, noticed he isn't UK. Not sure why the UKGC got a panning here actually.....now their fault for EU players lol

Because like yourself I thought he was playing through the ukgc side, and in my humble opinion the ukgc are largely mediocre, so it wouldn't have surprised me had this happened under the ukgc regulated side.

Their rules and regulation are as clear as ditch water, e.g. coral mislead players on rtp, f*** all response, no investigation into how it happened or public wrap on the knuckles.

A small example but it's typical, without the public informing them they'd know **** all that was going on, and when they are made aware they will be slow to respond.

Recently it's been the MPs and newspapers who have had to tell them there is a problem with how the VIP programmes have been run for years [under their watch].

edit: I hope the ukgc have someone regularly read the threads here [maybe they do?] they might get a better sense of player problems and issues, and be aware of things earlier that may need looking at, like btg's royal mint mechanic, where the player has to play for hours in order to access a chance of winning part of the rtp/potential.

 

[Luckyscouser45]

Just looking at what somebody posted on this thread of casumo weekly biggest wins all on tiny stakes

 

[ChopleyIOM]

Ok, but look at the total value of those wins... the OP said it was 9000x at €5. That's €45,000. It is likely not the multiplier but the total value that's likely triggered extra checks. That said the time taken so far feels excessive

What 'extra checks' are required though? 9000x stake is not a remarkable hit in the grand scheme of things these days, especially with the likes of DOA2 running around out there.

OK so let's say it's the amount involved because the OP was playing on a, (pause for breath), 5EUR bet. Well I just logged into my LeoVegas account and in real money mode Beetlejuice Megaways lets me set a max bet of........ £500.

I don't think LeoVegas are checking anything, or verifying anything, it's a basic stall technique to try and swerve paying out 45K in the hope the OP caves in and plays it back.

Also, as I understand it online casinos have some pretty decent backend tools to see what the games they carry are doing, so they should be able to establish from their own records that it was a standard client <> server interaction and yes, the player won 9000x stake on a 5EUR bet.

Throwing the withdrawal back as a playable balance after so long is a dick move as well.

Reminds me of when I had my big win on The Final Countdown at LeoVegas, and I had to jump through all their verification hoops because they couldn't pay me my win until they had VERIFIED MY IDENTITY (for my own safety of course), but throughout the whole process they were quite happy for me to press the big CANCEL WITHDRAWAL button and spunk it all back, no verification required for that.

 

[curremon]

Absolutely no reason it to take 10 days +

 

[colinsunderland]

Ok, but look at the total value of those wins... the OP said it was 9000x at €5. That's €45,000. It is likely not the multiplier but the total value that's likely triggered extra checks. That said the time taken so far feels excessive

What extra checks though and why? Do they check losing spins with the game provider? If they genuinely believe a spin could be faulty, then every single spin should be checked for it's validity, otherwise how do I know the £100 I lost last week was actually a loss and not a £10k win?

 

[EkJR]

Because like yourself I thought he was playing through the ukgc side, and in my humble opinion the ukgc are largely mediocre, so it wouldn't have surprised me had this happened under the ukgc regulated side.

Their rules and regulation are as clear as ditch water, e.g. coral mislead players on rtp, f*** all response, no investigation into how it happened or public wrap on the knuckles.

A small example but it's typical, without the public informing them they'd know **** all that was going on, and when they are made aware they will be slow to respond.

Recently it's been the MPs and newspapers who have had to tell them there is a problem with how the VIP programmes have been run for years [under their watch].

edit: I hope the ukgc have someone regularly read the threads here [maybe they do?] they might get a better sense of player problems and issues, and be aware of things earlier that may need looking at, like btg's royal mint mechanic, where the player has to play for hours in order to access a chance of winning part of the rtp/potential.

They dont. They are informed through player engagement as you say and are undoubtedly slow to react unless there is considerable political pressure. However, I have noticed a change more recently with a willingness to engage more and listen. They are making changes, many that we dont like, but nobody can deny gambling is safer now in the UK than it was even 2 years ago.

 

[EkJR]

What extra checks though and why? Do they check losing spins with the game provider? If they genuinely believe a spin could be faulty, then every single spin should be checked for it's validity, otherwise how do I know the £100 I lost last week was actually a loss and not a £10k win?

Great point. Would be good to hear what some of the reps have to say about this

 

[Lemon]

I'm sure you'll get your money soon. Just keep it on withdrawal so you cannot touch it. Loads of people are taking holiday at the moment - this might be a reason for the delay.

 

[Bc1234]

Hey all, thought I'd post an update from me (I'm a 'her' BTW!)

As yet, my win is still in pending.

I contact live chat at least 3 times a day and yesterday sent 2 emails to support, one as a formal complaint. We are nearly on day 11 now.
Every agent says they need to check with the relevant department. They have assured me that they are waiting for this 3rd party game provider to confirm the win.
It's also pissing me off that I have to keep contacting them and they have not once contacted me directly in regards to this.

It's funny that I can cancel my withdrawal and probably play it all away again without it being verified however I have made the decision not to do this.

So apparently it is not their fault its with the 3rd party gaming provider which I guess is SG digital the maker of Beetlejuice but I don't understand why that should be my problem at this stage. I won the money on LV website I don't care if they have to verify anything at this point my accou t has been fully verified for months, It is not an unusual bet for me in fact most of my slots play at around €5.a spin so nothing unusual there.
To me this is a crazy amount of money and I just want what is owed to me now and for them to fulfill their obligations. People win and people loose, happy to take their loses but when it comes to paying big, it seems like I have to jump through every imaginable hoop and spend my time 3 or 4 times a day dealing with their staff some of whom are trying and empathetic but it's gone beyond reasonable now

 

[Bc1234]

Yes, one does wonder how in this fast-paced digital age where everything's done via the merest wrist-motion something could be dragged out for so long!

One could be forgiven for thinking they're going through winners' (already-available) play logs attempting to fabricate a non-payment scenario, because as we know placing higher bets is shady as f***

Could it be also that the completely unrelated 'act' of placing the funds back into the player's account is standard protocol, or is that part of the verification process? If so, I must say, that's very thorough. Kudos!

They said the funds where back in my account because the withdrawal had timed out. That was after a week. Wonder in 3 days time will they time out again

 

[Bc1234]

Nothing to do with the UKGC. All they can do is ensure Casinos follow the rules as defined. There is a part about delaying withdrawals but that relates to SOW etc. Its either Leo are being overly cautious or they are simply delaying as long as possible.

They have not asked me for a SOW perhaps because I'm in Ireland they aren't required I dunno but if they do I could have done that 11 days ago

 

[goatwack]

Wow. They prolong said withdrawal, cause it to time-out, then rinse & repeat until customer loses patience and starts 'dipping' into funds!

That's not even accredited anymore, that's Super Accredited, maybe even Ultra Accredited behaviour right there

 

[Bloatgoat]

What 'extra checks' are required though? 9000x stake is not a remarkable hit in the grand scheme of things these days, especially with the likes of DOA2 running around out there.

OK so let's say it's the amount involved because the OP was playing on a, (pause for breath), 5EUR bet. Well I just logged into my LeoVegas account and in real money mode Beetlejuice Megaways lets me set a max bet of........ £500.

I don't think LeoVegas are checking anything, or verifying anything, it's a basic stall technique to try and swerve paying out 45K in the hope the OP caves in and plays it back.

Also, as I understand it online casinos have some pretty decent backend tools to see what the games they carry are doing, so they should be able to establish from their own records that it was a standard client <> server interaction and yes, the player won 9000x stake on a 5EUR bet.

Throwing the withdrawal back as a playable balance after so long is a dick move as well.

Reminds me of when I had my big win on The Final Countdown at LeoVegas, and I had to jump through all their verification hoops because they couldn't pay me my win until they had VERIFIED MY IDENTITY (for my own safety of course), but throughout the whole process they were quite happy for me to press the big CANCEL WITHDRAWAL button and spunk it all back, no verification required for that.

It's stalling. Buying time. It's unetical practices. See these practices as a insurance employee who's job is to cover the minimum (financial) damage an insurance company can get. They will stall you, they will make you an offer, everything to basicly lower their financial risk.

But there needs to be an halt to these practices in general. With signup, with deposit(s), with verification and most important with payouts. If i head to a landbased casino i'm getting paid when i win. I leave directly with any of those winnings, no verification, no "come to the backoffice" bullshit tactics.

A 48 hour withdrawl time as well; who in their right mind made that up? Obviously, because they know there's a big chance the player cancels, plays and loses. They just pray on that. Because if it's a succes, there's less financial risk for the casino involved.

To be honest i'm done with gambling for a while. Esp when i saw the video of Rocknrolla yesterday,



This pretty much shows the clear effect of overall lower RTP's offered by multiple casino's now. Everything is extended to a 99 yard playfield these days. I'm done with it. ive spent countless of hours lately with no real real succes really. Previous year was alot better year for me financial wise on the casino ground, but this year it's just ... absolute shit.

It's obvious there are things tweaked in "our" favorite games. I dont need stats to prove otherwise on this forum either. Everyone for his own.

Has anyone ever had a run of losing spins checked?

My 5 cents: winning really depends on the volume of the casino. If the casino gets alot of deposits, the chances are more in your favor for you to win then playing at a casino with a far less cashflow. Call me thinfoiled, but it's obvious that when you play at a provider, both casino ID and player ID is being send with the url.

Now you dont tell me that every big super explosive win is randomly distributed all over the world. I think the more a casino brings in into a provider, the better the overall chances are players can win. Whatever a casino chips in, is perhaps being distributed among players. There are casino's empowering this model, it's financial risk free, meaning you wont have a player that wins more then what the casino in general brings to the provider, everybody except the player is happy.

Random in slots is always within parameters. Remember that. They are not releasing slots that cause it more to give out then it wins. A live game like crazy time is determined with a RTP as well. The obvious braking into the wheel; and the tremendous jackpots it can give.

Legally they can get away with it. Just as automated roulette or lightning roulette online. All of those (electronic) operated machines are legal by law, even if you see it obvious preventing the ball from landing somewhere it shoud'nt land.

All is designed to trigger your tilt system even more. A mouse-trap. Who can build the better mouse-trap? If you think about all those little tweaks casino's empower, they are allowed to, because it's not within the license documented a fair guideline related to this. They are scumbags whoever empowers things behind the books.