KK, use the Security Token?Turns out my account was hacked.
xxhttp://www.moneybookers.com/vip/token/
In theory Token> no Hacked
OT Thanks Tonino for the info
KK, use the Security Token?Turns out my account was hacked.
I'm not a VIP at MB - only at Neteller.KK, use the Security Token?
xxhttp://www.moneybookers.com/vip/token/
In theory Token> no Hacked
OT Thanks Tonino for the info
Hi KK,
Sounds like you may have gotten a keylogger or a rootkit.
Backup your important personal data to an external Hard Drive if you have one and reload your operating system to be sure. There are even some rootkits that are still present on the system even after a reformat. It is sometimes necessary to format the master boot record as well to completely clean it as they can hide there too.
You may also want to try Microsoft Security Essentials (free) as your antivirus if you don't want to go through a reformat. It works quite well.
A small bit of info from wiki on rootkits:
Rootkit detection is difficult because a rootkit may be able to subvert the software that is intended to find it. Detection methods include using an alternate, trusted operating system; behavioral-based methods; signature scanning; difference scanning; and memory dump analysis. Removal can be complicated or practically impossible, especially in cases where the rootkit resides in the kernel; reinstallation of the operating system may be the only alternative.
Minor update:
I got a "questionnaire" from MB asking me to formally identify the transactions I didn't make, confirm other security details and declare that I wasn't careless with my password...
Anyway - sent it back today. Now I guess I just have to wait & see what happens...
KK
If I may ask, why didn't you call or contact them via live chat? ..and I'm not saying it's your fault for them being slow with the email.I finally got an answer from MoneyBookers... FOUR MONTHS after my €880 was stolen.
(Remember, I reported the theft to them within 2-3 hours of it happening)
Dear Mr. Worthless Customer,
We apologize for the delay.
We have received confirmation from our business partner that the funds have been withdrawn and they have left the system. A refund would not be posible.
We thank you for your patience regarding this matter and apologize one more time.
Kind regards,
Moneybookers Security
And they are SERIOUS!!!
KK
If I may ask, why didn't you call or contact them via live chat? ..and I'm not saying it's your fault for them being slow with the email.
The live chat is well hidden but it is there: Link Removed ( Old/Invalid)
I didn't say it would've been handled any better, probably just faster especially if he had called them.Are you serious?
I suggest you actually read the thread before you make ill-considered comments like that again.
The fact that you think it would have been better handled via live chat shows that you have failed to grasp the gravity of the situation.
I didn't say it would've been handled any better, probably just faster especially if he had called them.
As per post #17 of this thread:Well... could they not confirm that someone with a different IP or something logged into your account????
My gawd... do the hackers always win??
I'm so sorry KK. Can you push them for further info to find out how it left your account? Did the hacker use your computer? Have you found any sign of trojans/malware/keyloggers, etc.?
This must be so frustrating!!
I fear these online wallets for just this reason. There should be more responsibility for the safety of their customers' monies.
P.S. ... and where did that money GO?? They must have records? They should be able to tell you exactly where it went. And if it went to casinos, how did they make a deposit with an account that wasn't theirs?
I'm afraid my knowledge has not improved since then - i.e. I still don't know the answers to any of those questions.I've no idea how it happened.
I don't know anything about "password crackers" - how do they work?
My password was definitely not obvious - no-one could ever guess it.
And no, definitely no dodgy casinos for me!
I spoke to them on the phone straight away and I had to change my password & e-mails on the account - closing the door after the horse has bolted...
I guess it might be a day or two before I hear the final outcome. I don't know - this hasn't happened to me before.
It didn't go to a bank account - it's either gone direct to another MB member, or to a dodgy looking Russian casino; the e-mail it went to was rushplaynv @ googlemail.com.
There is a casino at rushplay.com - but because it's a Google e-mail it might not be anything to do with them. Who knows?
KK
If you use "Password retrieval" don't they give you a new temporary password?The only thing you need to use someones basic MB account is to hack the email used and use the PW retrieval option. Same goes for Neteller.
As per post #17 of this thread:
I'm afraid my knowledge has not improved since then - i.e. I still don't know the answers to any of those questions.
If you use "Password retrieval" don't they give you a new temporary password?
And wouldn't I have got that password to my own e-mail in-box?
I have no idea how hackers work, all I can say is that after the theft I was still able to log-in with my original e-mail & password - so I do know that they didn't change those details on my account.
I have obviously written back to MB asking for this to be escalated higher, and also to the FSA to see if they can offer any help.
All I can do now is cross my fingers.
KK
As per post #17 of this thread:
I'm afraid my knowledge has not improved since then - i.e. I still don't know the answers to any of those questions.
If you use "Password retrieval" don't they give you a new temporary password?
And wouldn't I have got that password to my own e-mail in-box?
I have no idea how hackers work, all I can say is that after the theft I was still able to log-in with my original e-mail & password - so I do know that they didn't change those details on my account.
I have obviously written back to MB asking for this to be escalated higher, and also to the FSA to see if they can offer any help.
All I can do now is cross my fingers.
KK
The FSA don't deal with individual complaints. Check with the Financial Ombudsman Service if they deal with Moneybookers (it is a FSA authorised e-money issuer). If you file a complaint with the FOS, it won't cost you a penny, but it will cost Moneybookers almost as much as if it had just reimbursed you.As per post #17 of this thread:
I'm afraid my knowledge has not improved since then - i.e. I still don't know the answers to any of those questions.
If you use "Password retrieval" don't they give you a new temporary password?
And wouldn't I have got that password to my own e-mail in-box?
I have no idea how hackers work, all I can say is that after the theft I was still able to log-in with my original e-mail & password - so I do know that they didn't change those details on my account.
I have obviously written back to MB asking for this to be escalated higher, and also to the FSA to see if they can offer any help.
All I can do now is cross my fingers.
KK
I bought security token for my account. Are my funds fully safe now or these hackers or other crackers still could get to my account?