Mandatory SOW coming soon!

[royalbonus20]

So several of the brands I partner with (I suspect many others) will be having mandatory SOW checks that get triggered when monthly deposits exceed a certain amount in a single month. this will be a different amount from different brands but it seems around the £400 to £500 region.

Thought this info might be worth knowing for those that spend more than that.

Thoughts everyone?

 

[aceking123]

Ifs that case in UK, the writing is on the wall.

 

[royalbonus20]

Ifs that case in UK, the writing is on the wall.

Yes it is UK Casinos.

 

[aceking123]

Well the limits are too low & again this depends on what they're asking for, if it's as intrusive as it is atm, then players shall be leaving in 1000s,
I can go to a local casino & spend more without all the bullshit

 

[geordiecolin]

So several of the brands I partner with (I suspect many others) will be having mandatory SOW checks that get triggered when monthly deposits exceed a certain amount in a single month. this will be a different amount from different brands but it seems around the £400 to £500 region.

Thought this info might be worth knowing for those that spend more than that.

Thoughts everyone?

I think it will effect those who have a fave casino where they deposit most of the money over those who have a scatter gun approach to online gambling.
Notepads and pens will have a boon time with folk keeping records of their activity

 

[shadow123]

Lovely , more of the same,and more to come.At a 400 to 500 a month trigger , the online gaming business will become untenable,
very few players will want to sign up to casinos when they realise what awaits them and many will just close the accounts when
the intrusive questions start to be asked.Does anyone at the UKGC actually understand the effects of what they are doing.

 

[geordiecolin]

Lovely , more of the same,and more to come.At a 400 to 500 a month trigger , the online gaming business will become untenable,
very few players will want to sign up to casinos when they realise what awaits them and many will just close the accounts when
the intrusive questions start to be asked.

It will also mean that those who have a fave casino will think twice about withdrawing a decent win if they are a low roller in order to avoid having to redeposit

 

[geordiecolin]

Lovely , more of the same,and more to come.At a 400 to 500 a month trigger , the online gaming business will become untenable,
very few players will want to sign up to casinos when they realise what awaits them and many will just close the accounts when
the intrusive questions start to be asked.Does anyone at the UKGC actually understand the effects of what they are doing.

Reading the Sporting Index thread it is obvious that they don't.
Just another jobs for the boys while ticking boxes and amassing red tape for the industry it is charged with governing body.
I bet that their expenses are pretty good too

 

[shadow123]

The existing regulations have dramatically affected the way i play , never leave a balance in the account after a session due to Mecca,s
habit of blocking access without warning pending SOW investigations and stop depositing when I get the we love and care for you emails
after doing one.Its just all so wrong, all pleasure has gone from gambling

 

[royalbonus20]

I think the easiest thing would obviously have several accounts.
Worth remembering that Casinos CAN'T ask for documents as a condition to withdraw. This would be against license conditions.

All documents MUST be requested within a reasonable time period upon registration.

 

[colinsunderland]

I think the easiest thing would obviously have several accounts.
Worth remembering that Casinos CAN'T ask for documents as a condition to withdraw. This would be against license conditions.

All documents MUST be requested within a reasonable time period upon registration.

You might want to read the LCCP, as that isn't true.

 

[royalbonus20]

Identity verification We will introduce a new licence condition that requires remote licensees to: • verify, as a minimum, the name, address and date of birth of a customer before allowing them to gamble • ask for any additional verification information promptly • inform customers, before they can deposit funds, of the types of identity documents or other information that might be required, the circumstances in which the information might be required, and how it should be supplied to the licensee • take reasonable steps to ensure that information on their customers’ identities remains accurate. As with the requirements for age verification, this new licence condition will apply to remote betting and gaming operators, as well as lotteries (other than those lotteries that only offer subscription or low frequency lotteries).

Source:

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[colinsunderland]

Identity verification We will introduce a new licence condition that requires remote licensees to: • verify, as a minimum, the name, address and date of birth of a customer before allowing them to gamble • ask for any additional verification information promptly • inform customers, before they can deposit funds, of the types of identity documents or other information that might be required, the circumstances in which the information might be required, and how it should be supplied to the licensee • take reasonable steps to ensure that information on their customers’ identities remains accurate. As with the requirements for age verification, this new licence condition will apply to remote betting and gaming operators, as well as lotteries (other than those lotteries that only offer subscription or low frequency lotteries).

Source:

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That isn't the LCCP, and it is identity documents not source of wealth/funds.

 

[royalbonus20]

I believe it's under License condition 17.

 

[royalbonus20]

2 A request made by a customer to withdraw funds from their account must not result in a requirement for additional information to be supplied as a condition of withdrawal if the licensee could have reasonably requested that information earlier. This requirement does not prevent a licensee from seeking information on the customer which they must obtain at that time due to any other legal obligation.

 

[shadow123]

Is there any regulation requiring casinos to block deposits during SOW proccessing. As far as know there isnt and its a glaring
ommision by the UKGC not to insist on it, They really are asleep on the job, surely it would be simple enough to make sure
casinos refund all player balances and withdrawals in progress without delay and block further deposits until the SOW
process is completed, has to be the correct way of doing it surely but instead we get delayed withdrawals while you can deposit away
merrily, stupid when the whole point of SOW is supposed to be to check affordability.
I think the AML aspect has always been a red herring and is a way of justifying the SOW process, I repeat what i said before, I have
never heard of a single case where casinos have been used to launder funds,its the last place anyone with half a brain would try
to do it as everything is audited.

 

[royalbonus20]

Is there any regulation requiring casinos to block deposits during SOW proccessing. As far as know there isnt and its a glaring
ommision by the UKGC not to insist on it, They really are asleep on the job, surely it would be simple enough to make sure
casinos refund all player balances and withdrawals in progress without delay and block further deposits until the SOW
process is completed, has to be the correct way of doing it surely but instead we get delayed withdrawals while you can deposit away
merrily, stupid when the whole point of SOW is supposed to be to check affordability.
I think the AML aspect has always been a red herring and is a way of justifying the SOW process, I repeat what i said before, I have
never heard of a single case where casinos have been used to launder funds,its the last place anyone with half a brain would try
to do it as everything is audited.

So as per above really.

Casinos should NOT ask for documentation as a condition of withdrawing funds if they could have asked sooner. If you have been with the Casino for at least several weeks (plenty long enough to ask for documentation) then you could argue that is a reasonable time period in which to seek further information.

They will claim that the Terms and conditions of the casino give them the right to ask for documentation any time, which is true. They can do this. BUT, it cannot prevent you from withdrawing.

The only exception is if they have grounds to believe there might be illegal activity. But they would need to back this up in any dispute with evidence. Such as you depositing £300 per month on average then all of a sudden you deposit £3k and the request to withdraw came soon after with very little activity with the deposited money. They could argue that you may be money laundering. But again, they would need to show this in any dispute.

 

[Mr_Slot5]

Is there any regulation requiring casinos to block deposits during SOW proccessing. As far as know there isnt and its a glaring
ommision by the UKGC not to insist on it, They really are asleep on the job, surely it would be simple enough to make sure
casinos refund all player balances and withdrawals in progress without delay and block further deposits until the SOW
process is completed, has to be the correct way of doing it surely but instead we get delayed withdrawals while you can deposit away
merrily, stupid when the whole point of SOW is supposed to be to check affordability.
I think the AML aspect has always been a red herring and is a way of justifying the SOW process, I repeat what i said before, I have
never heard of a single case where casinos have been used to launder funds,its the last place anyone with half a brain would try
to do it as everything is audited.

Agree, don’t think it was ever about the AML side of things either. And with that, from a RG perspective, what the hell has it to do with others how people choose to spend THEIR cash?

It really doesn’t get any more nanny state than this.

 

[Flyingslotsman]

I read on here earlier about someone having to send in a letter from their employer proving job status, as well as payslips, really?? A payslip is proof is it not, and geeze, that's extreme, I work for my employer I don't need them knowing the ins and outs of my personal life. It's all going too far now. The UK market is f@#£3d

 

[colinsunderland]

So as per above really.

Casinos should NOT ask for documentation as a condition of withdrawing funds if they could have asked sooner. If you have been with the Casino for at least several weeks (plenty long enough to ask for documentation) then you could argue that is a reasonable time period in which to seek further information.

They will claim that the Terms and conditions of the casino give them the right to ask for documentation any time, which is true. They can do this. BUT, it cannot prevent you from withdrawing.

The only exception is if they have grounds to believe there might be illegal activity. But they would need to back this up in any dispute with evidence. Such as you depositing £300 per month on average then all of a sudden you deposit £3k and the request to withdraw came soon after with very little activity with the deposited money. They could argue that you may be money laundering. But again, they would need to show this in any dispute.

No, you are wrong again with that.
If they suspect illegal activity, especially money laundering, they cannot tell you, they should be submitting a SAR. To tell you that, would be a criminal offence.

This requirement does not prevent a licensee from seeking information on the customer which they must obtain at that time due to any other legal obligation.

That section you quoted allows them to ask for SoW / SoF at any point. That doesn't mean it shouldn't be justifiable, nor should it be done all the time, but it does allow them to do so.

 

[gonzo fonso]

so basically if im on long term disability benefits i cannot play no more ? if i send SOW or SOF they could say you not allowed to play no more because you dont work etc,again that could be classed as discrimination

 

[lewisnadasurf]

so basically if im on long term disability benefits i cannot play no more ? if i send SOW or SOF they could say you not allowed to play no more because you dont work etc,again that could be classed as discrimination

That depends how much you’re playing. If you’re depositing £50 a month then it won’t be an issue.

If you’re depositing £50 a day then they might ask you.

I’d assume if you’re on disability you won’t be spending silly amounts so you should be fine.

 

[Jono777]

Geez, the life and soul is well and truly being sucked out of a once enjoyable past time

 

[royalbonus20]

No, you are wrong again with that.
If they suspect illegal activity, especially money laundering, they cannot tell you, they should be submitting a SAR. To tell you that, would be a criminal offence.

This requirement does not prevent a licensee from seeking information on the customer which they must obtain at that time due to any other legal obligation.

That section you quoted allows them to ask for SoW / SoF at any point. That doesn't mean it shouldn't be justifiable, nor should it be done all the time, but it does allow them to do so.

Sorry, Just reading back, I cant see where I said that they would tell you?

Can you highlight where I said that specifically?

 

[royalbonus20]

That depends how much you’re playing. If you’re depositing £50 a month then it won’t be an issue.

If you’re depositing £50 a day then they might ask you.

I’d assume if you’re on disability you won’t be spending silly amounts so you should be fine.

Agreed.

I believe the limit would be around the £400 a month mark from what I am told.