- Joined
- Apr 27, 2009
- Location
- the land of snow and maple syrup
Intercasino seems to define 'exciting' differently than I do...I view it as 'PITA new changes:
Welcome to InterCasino Live Chat. Please wait, an agent will assist you shortly.
You have been connected to Jean.
james: please dont hang up
james: james: acct xxx
james: good afternoon - I think I'm near, if not at, enough points for conversion ...could you check kindly, ad if so, redeem them, ty
Sid: Hi, thank you for contacting support. My name is Sid.
Can you please provide me with your registered email address and user name?
james: xxx@hotmail.com acct: xxx
james: james xxx dec xxx
Sid has left the conversation.
Click here if you want to start a new chat.
james: so, here's a new chat, and my old one so i dont have to retype it
Jean: Hi James
james: hello
Jean: What can I help you with?
Jean: points conversion
Jean: ?
james: redeeming points from slots play for cash
james: you have to ask live chat now to do it
Jean: yes exactly and we need to escalate this to supervisors so we are not able to do ir right away
james: really?...
james: well, I know youre able to check if i have enough
Jean: absolutely let me check.
Jean: What is your email address?
james: if you read the chat, youd see it above
Jean: oh yeah true
Jean: my bad
james: no problem
Jean: ok so you currently have 399.10 points
james: and how many are necessary for redmeption?
Jean: You will need a minimum of 500 Loyalty Points to be able to make the conversion
james: ok, ty, have a good day
points redemption has to be escalated to a supervisor??
Welcome to InterCasino Live Chat. Please wait, an agent will assist you shortly.
You have been connected to Jean.
james: please dont hang up
james: james: acct xxx
james: good afternoon - I think I'm near, if not at, enough points for conversion ...could you check kindly, ad if so, redeem them, ty
Sid: Hi, thank you for contacting support. My name is Sid.
Can you please provide me with your registered email address and user name?
james: xxx@hotmail.com acct: xxx
james: james xxx dec xxx
Sid has left the conversation.
Click here if you want to start a new chat.
james: so, here's a new chat, and my old one so i dont have to retype it
Jean: Hi James
james: hello
Jean: What can I help you with?
Jean: points conversion
Jean: ?
james: redeeming points from slots play for cash
james: you have to ask live chat now to do it
Jean: yes exactly and we need to escalate this to supervisors so we are not able to do ir right away
james: really?...
james: well, I know youre able to check if i have enough
Jean: absolutely let me check.
Jean: What is your email address?
james: if you read the chat, youd see it above
Jean: oh yeah true
Jean: my bad
james: no problem
Jean: ok so you currently have 399.10 points
james: and how many are necessary for redmeption?
Jean: You will need a minimum of 500 Loyalty Points to be able to make the conversion
james: ok, ty, have a good day
points redemption has to be escalated to a supervisor??