Let_It_Ride
Non-Gambler
- Joined
- Feb 21, 2006
- Location
- europe
Last year I finally accepted I have a gambling problem and stopped gambling for nearly a year and informed all the casinos about my problem and asked them to exclude me. A few weeks ago in a moment of weakness I tired to re-open or open new accounts (using the same PC, name, address and card details). Most casinos were good and said they were unable to let me play as I had excluded myself, this is good this is was us addicts need in moments of weakness.
However my story is about my experience with two casino that let me play again and the different way they handled my account.
Casino one let me open a new account, deposit and play, here I won 100euros and requested a withdrawal, a few days later I get an email saying we see you have a gaming problem we have closed your account, all bets are void! so no winnings and refunded my original deposit. Question, I used the same name, address etc. can the system have not locked me out before I played? Still for only a 100euro win I'm not gonna stress and atleast these guys have finally locked me out and stopped me playing.
Casino two, re-opened my old account, online chat also highlighted they see I have a gambling problem so I can only deposit with NETeller now and not my VISA card (what difference this makes I do not know!) they also asked me to email them to say I no longer have a gambling problem, this I never did.
I then spend the weekend playing and all the stress and addiction come back, I deposit, lose, chase, deposit, lose, chase... break even, withdrawal, go away. Have the sweats, come back, reverse 100, lose, reverse 200 lose, reverse 300, break even, withdraw. Next day reverse withdraw, play and lose everything, finally say STOP you're killing yourself and manage to walk away.
2 days later I get an email saying we can't let you play at our casino until you confirm you are no longer an addict, I write back saying you've let me play all weekend and I'm still very much an addict, ask them to close my account and ask if they will void my bets deposits as did casino one. They say will refer this to management, over 1 week later and after several emails from me I finally get a reply, they confirm my account is closed, but sorry management say no bets are void! what a surprise, I'm sure it would be a different story if I had won, like at casino number 1.
Shows nothing has changed in this industry after a year and still many cowboys out there, these guys don't give a damn about helping people with a gaming problem, infact they do everything they can to bleed your last penny!
Casino in question 'spin palace'
However my story is about my experience with two casino that let me play again and the different way they handled my account.
Casino one let me open a new account, deposit and play, here I won 100euros and requested a withdrawal, a few days later I get an email saying we see you have a gaming problem we have closed your account, all bets are void! so no winnings and refunded my original deposit. Question, I used the same name, address etc. can the system have not locked me out before I played? Still for only a 100euro win I'm not gonna stress and atleast these guys have finally locked me out and stopped me playing.
Casino two, re-opened my old account, online chat also highlighted they see I have a gambling problem so I can only deposit with NETeller now and not my VISA card (what difference this makes I do not know!) they also asked me to email them to say I no longer have a gambling problem, this I never did.
I then spend the weekend playing and all the stress and addiction come back, I deposit, lose, chase, deposit, lose, chase... break even, withdrawal, go away. Have the sweats, come back, reverse 100, lose, reverse 200 lose, reverse 300, break even, withdraw. Next day reverse withdraw, play and lose everything, finally say STOP you're killing yourself and manage to walk away.
2 days later I get an email saying we can't let you play at our casino until you confirm you are no longer an addict, I write back saying you've let me play all weekend and I'm still very much an addict, ask them to close my account and ask if they will void my bets deposits as did casino one. They say will refer this to management, over 1 week later and after several emails from me I finally get a reply, they confirm my account is closed, but sorry management say no bets are void! what a surprise, I'm sure it would be a different story if I had won, like at casino number 1.
Shows nothing has changed in this industry after a year and still many cowboys out there, these guys don't give a damn about helping people with a gaming problem, infact they do everything they can to bleed your last penny!
Casino in question 'spin palace'