Fortune Room Steals Money

[jinnia]

Thanks for that jetset, I see you're not a 'business' man per say.

meaning you follow the 'what's right is right, and what's wrong is wrong' idea, whether an individual or a business.

 

[jpm]

I agree with filing complaints after a reasonable amount of time has passed, you just may not get anywhere with them (or worse, you may get in trouble if online gambling is banned in your state! Check first before you file a complaint).

I don't doubt that there are casinos that have some servers based in the US, but usually they kinda walk the line with the way they do it. I remember one particular casino that had its web and mail server located in a state where the residents were banned from playing in online casinos, but the actual gaming server was located in the Caribbean. That's a pretty thin line to walk I think.

 

[jinnia]

Yes, a very thin line indeed, and that's why when you have a problem ....a real problem.... with one, report their asses, then let any investigation that may come from it find out how and where they are operating their business.

And if it is illegal in your area to gamble online, you decide if it's worth the consequences you might have to bare.

For me, I take it as it comes!!

People, businesses who walk that thin line evidentually takes a fall.

 

[mrracetrack]

jpm posted...

"It'd be like trying to sue someone who sold you catnip instead of pot. It would be tossed out of court."

I got stuck with a bag of oregano once...

 

[johnnydemp]

Just to update everyone on whats going on with this situation. I have not recieved an email from the casinomeister regarding this issue, but that is understandable as he is on vacation . As for the Fortune Room management to which casinomeister forwarded this problem I have recieved no email or contact of any kind. This is extremely disappointing and alarming.

This situation of no payment has been ongoing for well over 2 weeks for those who were disputing the length of the problem. The fact that Fortune Room has not contacted me at all since I called them and they hung up on me speaks volumes about there operatation. Since they apparently do not care about there customers or reputation unless the casinomeister is on there ass I guess Ill have to wait till his much deserved vacation is over.

 

[glodge]

I'm wondering where the Fortunelounge Rep ( Wom ) is? He seemed very eager to answer posts a few weeks ago, and to make it clear that FL was in the process of forging a new image.

I for one had a promise from him to get back to me over a matter, the following day, however 3 weeks have passed, and no e-mail.

Maybe he's got the bullet so to speak ( given the boot ). For being honest & to efficient.

 

[jpm]

Wim has been on a much needed vacation for the past couple of weeks and has just returned yesterday. I emailed this thread to him and he has read it and told me he's going to respond in the forum soon.

I had a couple of issues come up since my initial problem that I posted about here and when I brought them to Wim's attention in email, they were handled very quickly. I think they are still trying to work out some issues in the first line customer service area, I've noticed some problems there and brought them to his attention. I think they are working on training them all so they understand how the bonuses & w/r work, what is needed for ID, etc etc.

 

[rainman]

2 weeks is nothing try a month and a half at intercasino. THeir log viewer don't work so I cannot dispute the bug issue.

 

[glodge]

rainman,

2 weeks is BS just as 4.5 weeks in your case.
Unfortunately IMO the casino's either don't care, or they know that if they lose a client here or there it's no big deal.

 

[johnnydemp]

Rainman, I'd appreciate it if you would stop trying to railroad this thread. Twice you have simply commented on your Intercasino problems. I dont know if you realize this, but this thread is about Fortune Room casino acting in a roguish manner. If you have an experience with Fortune Room or FL or something relevent to add feel free, but attempting to sidetrack this topic is unnecessary.
Thanks

 

[linda7]

Hi everyone,
First of all, johnnydemp I am sorry that you are having such problems with Fortune Room and I hope that you get your money. As far as this player ID bullshit, please consider the following scenario. I sign up with a casino, I tell them my name is Dick Hertz (LOL), they accept my money and let me play, now when I win or want to cash out why do they want ID? Did they ask for ID when they accepted the deposits..hell no!! So what exactly is this crap with the ID's all about anyway? The casinos should just pay the winnings or withdrawals, the same way they took the deposits. These casinos are pissing me off so bad that I am thinking of tossing my computer in my swimming pool and giving this up altogether!

 

[glodge]

linda7,

I agree, it's BS.

How's this I wanted to change my e-mail over at Casino Tropez last night, after being told by live support I have to send my request via e-mail.

Anyway I do this giving all my personal details.

Get this, I get an e-mail stating I have to send them my Drivers License or Passport & a utility bill, before they will change the e-mail.

My retort, close the account!

 

[linda7]

glodge,

I think all these casinos have lost their damn minds!!!! Your situation takes the cake!

My computer is getting closer to the pool..lol.

 

[glodge]

linda7,

Unfortunately most people comply to their bully boy & or BS tactics. As they say " if nothing changes, nothing changes ".

IMO until the majority of players say, enogh is enough! These casino's will keep playing the same BS games.

 

[glodge]

Apart from Western Union, to the best of my knowledge every other payment option requires the player to provide some form of ID to use the payment option.

IMO if they accept the wager, they have to be prepared to pay out on that wager, minus the BS.

To me this ID cr#p is just another of their many stall tactics.

 

[fester111]

PLAY AT LASSETERS.COM.AU
GOV. REGULATED. YOU REGISTER, YOU PLAY, THEY PAY
NO PROBLEM. NO BIG PROGRESSIVES,BUT YOU CAN WIN BIG.

 

[cipher]

Stay as far away from Western Union as possible.

Recently, I made a $500 deposit through Western Union to a casino that I've been playing with for better than 5 years now.

After about 20 minutes or so (after providing the Casino with my Money Transfer Control Number) I'm up $1,700.00 or so and I get a phone call from the Controller at the Casino advising me that Western Union (after accepting my $500.00 plus $43.00 in fees and issuing a MTC NUMBER)had in fact cancelled the aforementioned transaction, as (according to Western Union) my name appeared on a list of people who are known to make deposits to off-shore gambling establishments.

Fortunately, I was able to do a NETELLER transfer to the casino for my original $500.00 deposit and the Casino did in fact honor the winnings that I had accumulated until they had called me.

But what if I had lost the $500.00 in that 20 minute span instead of won and did not have the ability to send the NETELLER transfer as I did. That could have been a very ugly situation with a Casino that I have had a great relationship with for better than 5 years now.

After getting the situation straightened out with the Casino I contacted Western Union and asked them what was going on? Their response, "I can't tell you anything, other than for you to take it up with the Attorney Generals Office."

Have a good one but stay the hell away from Western Union.
Cipher

 

[johnnydemp]

I have never used western union as the fees are ridicules and neteller is so much more effiecient.

As far as sending ID to a casino I have no problems doing this. In fact I have sent the very same ID to Captain Cooks Casino, Casino Kingdom, Golden Palace and many others and have never ever been questioned on the validity of the ID. Now I'm assuming these casinos being even bigger then the FL group would have similar, if not srticter security teams, yet they accepted my ID without a hitch.

Why then does Fortune Room seem to have some type of problem with this obviously valid ID. Just an excuse not to pay I would imagine.

I still have not even recieved an email from the Fortune Room management which leads me to believe they just dont care about their players.

 

[cipher]

Unfotunately Johnnydemp,

This situation is showing all the "ear marks" of what too many casinos are calling "bonus abuse" whereas your name or a name similar to yours appears on the casino's list of undesireables known as "Bonus Seekers."

For now I can only say that Bonuses are once again the biggest problem that faces the Internet Gambler today. They are far and away the root cause than any other issue.

As I said earlier I'm hoping that F L will have a reasonable explanation for this occurence. But I'm more than a little concerned that this situation involves (4) separate casinos rather than only one.

Hopefully this matter can be resolved soon, as it is looking more and more like F L does not care about it's customers or the manner in which there are constantly appearing in this as well as other Forums. Have a good one.

Cipher

 

[jamesdean]

It was always my understandong that Fortune Lounge was one of the good casino groups out there. More and more we are seeing this as a common occurance with FL, that is, locking accounts and claiming fraud. Remarakbly we often see shortly after, at least in the threads I've read that a Forune Lounge rep comes on and apologizes.

This happening so frequently makes you wonder the direction this casino group is going. I for one think I will avoid them as I would rather play at casinos that do no pose such aggrevation on a frequent basis. Think I'll stick to Supervegas, Riverbelle and Gold Club, places which do not demand players to jump through hoops in order to cashout.

 

[linda7]

Dear Cipher,
Thank you very much for the heads up regarding Western Union. I use them constantly to fund, however, lately I have been using PrepaidATM. Neteller, wants your SSN when you open an account, and I will NEVER give that out. Also, I notice that casinos are now asking for your SSN/Identification No. I do not give my Social Security number, instead I give my drivers license number. Is this acceptable in lieu of giving my SSN? I would appreciate any help on this issue. Johnny, forgive me for asking this info on your thread. I know its off the topic, but I am a big western union user, and just need this info from Cipher. I hope I did not upset/offend you.

 

[mrracetrack]

Linda7,

For MicroGaming casinos that request a SS #, You can enter "any" numerical combination, and it is accepted. (234 56 7890) I am not sure if this will become a "problem" at some point. It hasn't with me so far.

 

[pokeraddict]

This is the first ive heard of western union hassling players, i would imagine offshore gambling is a big business for them. I have transfered probably $2500 with them and received maybe $1500-$2000 in withdraws through them in the last year and 3 years ago a casino that bounced me a check sent me $2900 by it to clear the NSF check. Wonder if i should make deposits under alias? Anyone have any facts about this issue?

(Message edited by Pokeraddict on July 13, 2003)

 

[jpm]

Linda,

The MG casinos have that SS# box on the signup page, but it also says its optional, so just leave it blank.

 

[thesmacker]

Fortune Lounge needs a vast improvement in their customer service.

I made a cashout a while ago and they sent it via check even though I requested to be paid by neteller.

I know my problem is small potatoes compared to this problem, but it just shows the general attitude of negligence when they cant even get the little things right.

JohnnyDemp has there been any progress yet? I for one will not play at Fortune Lounge till they start to comply with the needs of their players.