Club Gold now NetEnt?

[Dinahnana]

Hi osulle,

Indeed this is definitely something we are considering as we aim to have the best combination of games possible.

Best regards

Dino G

That would be great I played at the old Club Gold because of the Playtech games. While the customer servvice is great there I can get paid within hours if I play at Bet-at or Guts. So if you get a good selection of Playtech games it will make your casino stand out from the crowd so to speak.

 

[Jasminebed]

IMO, it would be ideal to keep the download client, it works for well for the Playtech games.

 

[tinybettor]

Anyone else having trouble loading the Netent slots? I keep getting the message "Your HTTP session timed out, please refresh your browser and try again", although support assures me they are online and working.

 

[MillyOfLeValley]

Anyone else having trouble loading the Netent slots? I keep getting the message "Your HTTP session timed out, please refresh your browser and try again", although support assures me they are online and working.

Playing there now and alls well

 

[tinybettor]

Nope still ain't working. Anyone else, maybe from Australia?

 

[Dino G]

Nope still ain't working. Anyone else, maybe from Australia?

Hi tinybettor,

May I kindly ask you to send me a screen shot of the error so that I can follow up with our tech team?

Feel free to send it to cm@clubgoldcasino.com.

Best regards

Dino G

 

[spintee]

Yes, i didnt like the platform they was on, Should be geting a few more deposits of me now

 

[tinybettor]

Heres the error message I am getting.

 

[Booo73]

For some reason I didn't get an email notifying me but that's all good. I was thrilled to read here that they were adding new games until I just went to login. Two problems (for me anyway). First it looks like they removed EcoPayz as a deposit option so I guess I'm FUBARed for depositing for now. Second, and actually really upsetting, is I can't seem to find my comp points. I've been trying to reach 4000 points to cash in for at least 2 years and now they're just gone. Hopefully Dino can clear this up because that's alot of comps (deposits)and alot of time working to get up to their huge 4000 points cash in and have nothing to show for it. Thanks for any info

 

[Dino G]

For some reason I didn't get an email notifying me but that's all good. I was thrilled to read here that they were adding new games until I just went to login. Two problems (for me anyway). First it looks like they removed EcoPayz as a deposit option so I guess I'm FUBARed for depositing for now. Second, and actually really upsetting, is I can't seem to find my comp points. I've been trying to reach 4000 points to cash in for at least 2 years and now they're just gone. Hopefully Dino can clear this up because that's alot of comps (deposits)and alot of time working to get up to their huge 4000 points cash in and have nothing to show for it. Thanks for any info

Hi Booo73,
Glad you could join us again.
I have a positive answer for both your questions!
Firstly with regards to your comp points, we have kept a full track of the amount accumulated until the last day of your ( and all other player's)activity, prior to the move.

As a result we will be crediting the cash equivalent directly in to your account on the new platform regardless of wether or not you had reached the tier for conversion. All you have to do is let me know when you want it (maybe via PM inclusive of your username) so that it doesn't get mixed up with any bonus at the same time.
From that point on, you will be accumulating points on the new platform.

Furthermore with regards to Ecopayz, this payment option will be live again in your cashier within the next 2 weeks along with another 5- 6 new payment options.

Once again, please feel free to drop me a PM with your username for the comp points and any other concern you might have.

Best regards,
Dino G

 

[Booo73]

Thanks so much for the quick reply Dino. I'm thrilled you guys have so many new games and are adding EcoPayz and definitely will be back as soon as you do. Also PM'd account number for comps. Thanks again hun. Very much appreciated.

 

[mrmark21]

Very impressed Dino. I can see most of my deposits easily being made at Club Gold

 

[orion]

I wish you all better luck than I had

took bonus on 1st depo (200%) and bonus on 2nd depo (100%)

all games offering overall RTP lower than 30% and I played low stake (0,40 cent)

Only game where I triggered the bonus round was BlackLagoon, 4 times.
1X, 3X, 3X, 6X.

I was already taking decision to quit with NetEnt some time ago, but these good offers and the good reputation of the casino were making me change my mind.... what a mistake I made.

I am really done with NetEnt.

Anyway, Casino Service was good despite some little technical issues still to be fixed, I saw a lot of goodwill by the operators and I appreciated their style customer-oriented.

Whenever they'll be back on Playtech I will be more than pleased playing there.
Net Ent, no thanks.

 

[tinybettor]

I would also like to know what's the deal with being unable to deposit via debit/credit card. Keep getting some routing error. Any other players from Australia having this problem. Don't really like using Neteller.

 

[Dino G]

I wish you all better luck than I had

took bonus on 1st depo (200%) and bonus on 2nd depo (100%)

all games offering overall RTP lower than 30% and I played low stake (0,40 cent)

Only game where I triggered the bonus round was BlackLagoon, 4 times.
1X, 3X, 3X, 6X.

I was already taking decision to quit with NetEnt some time ago, but these good offers and the good reputation of the casino were making me change my mind.... what a mistake I made.

I am really done with NetEnt.

Anyway, Casino Service was good despite some little technical issues still to be fixed, I saw a lot of goodwill by the operators and I appreciated their style customer-oriented.

Whenever they'll be back on Playtech I will be more than pleased playing there.
Net Ent, no thanks.

Hi orion,

Thanks for your feedback and your kind words regarding our service.
Furthermore whilst I can totally appreciate your experience with certain games, I would also kindly like to draw your attention on the other games we currently offer powered by Microgaming, Betsoft and Tain. We will also be introducing more games in the next few weeks to give our members a wider selection of choice.

Best regards

Dino G

 

[Dino G]

I would also like to know what's the deal with being unable to deposit via debit/credit card. Keep getting some routing error. Any other players from Australia having this problem. Don't really like using Neteller.

Hi tinybettor,

I am currently still chasing up the NetEnt game issue you are experiencing, which at this time seems to be affecting the accounts in AUD currency. It would seem that players located in Australia using different currencies have not had any issues.

Furthermore with regards to your declined credit/debit card transactions, may I ask you again to kindly send me your username so that I can investigate the matter for you?

I should be able to confirm and finalize the issue shortly.

Best regards

Dino G

 

[orion]

Hi orion,

Thanks for your feedback and your kind words regarding our service.
Furthermore whilst I can totally appreciate your experience with certain games, I would also kindly like to draw your attention on the other games we currently offer powered by Microgaming, Betsoft and Tain. We will also be introducing more games in the next few weeks to give our members a wider selection of choice.

Best regards

Dino G

Thank you Dino for your reply.
Do you mean I can play your MicroGaming games from Italy ?

 

[Dino G]

Thank you Dino for your reply.
Do you mean I can play your MicroGaming games from Italy ?

Hi again Orion,

Indeed you are correct. Based in Italy, you would not have access to the Microgaming selection of games, which would narrow the choice to Betsoft and Tain games, for the time being.

Best regards

Dino G

 

[Dino G]

Good news!

Anyone else having trouble loading the Netent slots? I keep getting the message "Your HTTP session timed out, please refresh your browser and try again", although support assures me they are online and working.

Hi tinybettor,

I am currently still chasing up the NetEnt game issue you are experiencing, which at this time seems to be affecting the accounts in AUD currency. It would seem that players located in Australia using different currencies have not had any issues.

Hi All,

Following up on the issue brought to our attention by tinybettor, I am happy to inform that players using AUD currency will now be able to view and play on all of our NetEnt games too.

Best regards

Dino G

 

[thebigs]

Impressed

I have to say that i am very impressed with this casino.
I had a problem which i had created myself and the staff on the live chat were extremely helpful,friendly and fast.
Great selection of games and they all loaded extremely fast and never had any lag at all.
Great sign up bonus and terms are very good compared to most.
Sadly no payout but had a great run for my money and if i am going to lose then at least i had plenty hours of entertainment.
Will certainly be back and would recommend it.

 

[Jasminebed]

I'm not always a big fan of change. But the Club Gold support team has always provided me with excellent service, and I'm glad that didn't change! There are definitely accredited casinos that could learn something about customer support from them.

 

[chuchu59]

I must say I am not too impressed. It states clearly in its website(banking section) that ecopayz is a depositing option. Hence, I registered only to find that there is no such option and which was confirmed by live chat.

 

[Lincolnuk]

Gutted over the change

Been a player there for a while and i regarded it as one of the best playtech sites around.

Found them very trustful and there customer service was one of the best if not the best. There promo was the best around as im a busy lad my playtime is restricted to most sundays and there SUNDAY250 suited me to the ground,

The change to netent and MG as lost a lot of these awsome promo they was running so this unfortunatly had me moving on. (plus i dont rate netent).

Shame really as enjoyed my time there but if you are a netent,Mg fan and want something with good costumer service i wouldnt have and issues about recomending them to anyone

 

[Dino G]

I must say I am not too impressed. It states clearly in its website(banking section) that ecopayz is a depositing option. Hence, I registered only to find that there is no such option and which was confirmed by live chat.

Hi chuchu59,
We did have ecopayz prior to the move and we will definitely have it shortly on the new platform.
Unfortunately the integration on the new platform is taking a bit longer than expected for this payment option but as I said, it should only be a matter of days before you can see it again in your cashier.
Best regards,

 

[Dino G]

Been a player there for a while and i regarded it as one of the best playtech sites around.

Found them very trustful and there customer service was one of the best if not the best. There promo was the best around as im a busy lad my playtime is restricted to most sundays and there SUNDAY250 suited me to the ground,

The change to netent and MG as lost a lot of these awsome promo they was running so this unfortunatly had me moving on. (plus i dont rate netent).

Shame really as enjoyed my time there but if you are a netent,Mg fan and want something with good costumer service i wouldnt have and issues about recomending them to anyone

Hi Lincoln uk,

All I can say is, beyond thanking you and the other members here for their kind words, that we will ultimatly do our best to come up with brand new and exiting promotions as we have done so for the last 3 years.
The feedback received here is extremly valuable towards acheiving that goal.
Best regards,