- Joined
- Aug 31, 2008
- Location
- Berlin
Hello,
the Playtech Casino "Class 1 Casino" (class1casino.com) refuse to pay my winning of 1140 Euro. The casino maintained that I had abused their bonus. In doing so they refer to a rule which says that the casino has the right to estimate in it's sole discretion if someone using strategies which are in there opinion abusive. With that rule the casino has the ability to refuse the payout of any player who is playing with a bunus and win some money.
I have deposit 75 Euro and got a 300% bonus. Then my balance was 300 Euro. First I have played the game "Penalty Shootout" and bet 100 Euro on "Odds X12". I was lucky and won 1200 Euro. My new balance: 1400 Euro
Then I have played the game "Spin A Win" and bet on 22 from 24 numbers 2 Euro per number. I have played until I met the wagering requirement of 20x(deposit+bonus). After that I had a balace of 1365 Euro. The bonus was sticky so I have requested a withdrawal of 1140 Euro.
Some days later I got a mail from Class 1 Casino:
German original:
I have wrote back the following mail:
German original:
Then I have got the following response:
German original:
Has someone an idea how I can still get my winning?
Someone from a other forum told me, that this casino was called "Maxima Casino" and is now renamed to "Class 1 Casino" with the same staff. To protect other players I recommend to update the list on https://www.casinomeister.com/rogue-casinos/.
the Playtech Casino "Class 1 Casino" (class1casino.com) refuse to pay my winning of 1140 Euro. The casino maintained that I had abused their bonus. In doing so they refer to a rule which says that the casino has the right to estimate in it's sole discretion if someone using strategies which are in there opinion abusive. With that rule the casino has the ability to refuse the payout of any player who is playing with a bunus and win some money.
I have deposit 75 Euro and got a 300% bonus. Then my balance was 300 Euro. First I have played the game "Penalty Shootout" and bet 100 Euro on "Odds X12". I was lucky and won 1200 Euro. My new balance: 1400 Euro
Then I have played the game "Spin A Win" and bet on 22 from 24 numbers 2 Euro per number. I have played until I met the wagering requirement of 20x(deposit+bonus). After that I had a balace of 1365 Euro. The bonus was sticky so I have requested a withdrawal of 1140 Euro.
Some days later I got a mail from Class 1 Casino:
German original:
English translation:Hallo
Ich mu� Sie leider dar�ber informieren, dass Ihr Konto gesperrt wurde.
Als wir Ihre Statistik durchgesehen haben, stellten wir fest, dass Sie
auf die Weise Spielen, die in unserem Endbenutzervertrag (Terms &
Conditions) als Bonusabuser bezeichnet wird.
Daher werden wir laut unserem Endbenutzervertrag die folgenden
Schritte.unternehmen. Sie erhalten Ihre Einzahlung zur�ck, Ihre Gewinne
werden als nichtig erkl�rt und Ihr Kasinokonto wird gesperrt.
Falls Sie irgendwelche Fragen haben sollten, kontaktieren Sie uns Bitte
mittells einer E-mail, die Sie an support@class1casino.com schicken.
Mit freundlichen Gr��en,
Anita,
vom Class 1 Casino Support Team
Hello
Unfortunately I must inform you that your account has been closed. As we
looked at your statistic we discovered that you are playing in a way that
is in our Terms & Conditions called a bonusabuser.
Therefore we will take the following steps according to our Terms &
Conditions. You will get you deposit back, your winings will be voided and
your casino account will be blocked.
If you should have any question, please contact us via E-mail, which you send
to support@class1casino.com.
Kind regards,
Anita,
from Class 1 Casino Support Team
I have wrote back the following mail:
German original:
English translation:Hallo,
Zitieren Sie bitte aus Ihren Terms & Conditions, jene Regel, die klar
und objektiv definiert, auf welcher Weise man spielen darf und auf
welcher Weise man nicht spielen darf.
Ich habe den Bonus in keiner Weise missbraucht. Ich hatte lediglich viel
Gl�ck, dass mein erster Einsatz in H�he von 100 Euro im Spiel "Penalty
Shootout" erfolgreich war. Danach spielte ich Spin A Win, aber niemals
mit "opposites bets", mit jedem Spiel ging ich das Risiko ein meinen
Einsatz in H�he von 44 Euro zu verlieren. Und tats�chlich hatte ich auch
einiges Geld verloren.
Erkl�ren Sie mir bitte, wo fand da der Bonus-Missbrauch statt? Gehen Sie
mit jedem Spieler so um, der etwas Gl�ck hatte? H�tte Sie mir die 75
Euro auch zur�ckerstattet, wenn ich verloren h�tte (was sehr
wahrscheinlich war bei "Penalty Shootout" mit einer Gewinnchance von nur
8,1% pro Schuss)?
Ich werde diesen Fall auf keinen Fall auf mich beruhen lassen! Wenn Sie
mir meinen Gewinn nicht zahlen, werde ich veranlassen, dass Ihr Casino
auf allen bekannten Blacklists (casinomeister.com, wizardofodds.com und
andere) erscheint. Au�erdem werde ich diesen Vorfall in diversen
deutsch- und englisch-sprachigen Foren bekannt machen. Ich werde auch
Playtech informieren.
Hello,
please quote from your Terms & Conditions the rule which defines in a clear
and objective way how I may play and how I don't.
I don't abused your bonus in any way. I just was lucky that I have won my first
100 Euro bet in the game "Penalty Shootout". After that I have played "Spin A
Win" but never with "opposites bets", with every game I have taken the risk to
lose my bet of 44 Euro. Actually I have lost some money with it.
Please explain to me how I have abused your bonus? Do you treat every player
in the same way who is lucky? Would you also refund my 75 Euro if I lost
(which was likely to happen in the game "Penalty Shootout" with a winging
chance of only 8,1% per shot)?
I will not tolerate this behaviour. If you don't pay my winning I will
initiate that you casino will be put on all famous blacklists
(casinomeister.com, wizardofodds.com and others). Furthermore I will make
this known on german and english forums. I also will inform Playtech.
Then I have got the following response:
German original:
English translation:Hallo
Hier ist der von Ihnen verlangte Abschnitt (zu finden auf
You do not have permission to view link Log in or register now.
"If it appears that a player is participating in strategies that _the
casino in its sole discretion deems to be abusive_, the casino reserves
the right to _revoke all winnings_ on any account/s opened and _all
cash-ins will be cancelled_ where the play has been deemed abusive.
Furthermore, abusing player accounts may be terminated immediately and
the players found to be abusing promotions may be barred from receiving
further promotional offers at the Casino."
Wir m�chten uns bei Ihnen f�r die Aufkl�rung herzlichst bedanken, m�ssen
Sie aber darauf hinweisen, das wir lange genug im Gl�cksspielgesch�ft
dabei sind, um Bonushunters zu erkennen und werden gegen sie auch die
notwendigen Schritte unternehmen.
Weiterhin, wir kennen Foren und Blacklists wie z.B. casinomeister.com wo
sich die wirklich guten Casinospieler aufhalten und sind uns auch sehr
gut bewu�t dass Bonushunter und Bonusabuser auf den Foren besonders
unbeliebt, ja, sogar unerw�nscht sind.
Wir hoffen dass Sie sich im klaren dar�ber sind, dass es auch wir nicht
auf uns beruhen lassen k�nnen und werden alle m�glichen Mittel gegen
Bonushunter und/oder Bonusabuser unternehmen. Deshalb werden wir
nat�rlich auf jeden derartigen Beitrag antworten und die Sache richtig
stellen, wie auch Playtech informieren (auch das ist auf der "Promotion
Rules" Seite erkl�rt). So wird Ihnen das Spielen in allen Casinos von
Playtech verweigert.
Gru�,
Anita,
vom Class 1 Casino Unterst�tzungsteam
Hello
Here is the requested clause (form
You do not have permission to view link Log in or register now.
"If it appears that a player is participating in strategies that _the
casino in its sole discretion deems to be abusive_, the casino reserves
the right to _revoke all winnings_ on any account/s opened and _all
cash-ins will be cancelled_ where the play has been deemed abusive.
Furthermore, abusing player accounts may be terminated immediately and
the players found to be abusing promotions may be barred from receiving
further promotional offers at the Casino."
We thank you for your clearing, but we must inform you that we are working
long enough in the gambling business to recognize bonushunters and we will
do the necessary steps against them. Furthermore we know forums and blacklist
like casinomeister.com which are visited by realy good players and we know
that bonushunters and bonusabuser are very obnoxious, even unwanted in this
forums.
We hope you know that we will not tolerate it and we will use any possible
instrument against bonushunter and bonusabuser. Therefore we will respond
on any statement to correct it and we also will inform Playtech (which is
explained in our "Promotion Rules" page). That way you will be banned from
any Plactech casinos.
Regards,
Anita,
from Class 1 Casino Support Team
Has someone an idea how I can still get my winning?
Someone from a other forum told me, that this casino was called "Maxima Casino" and is now renamed to "Class 1 Casino" with the same staff. To protect other players I recommend to update the list on https://www.casinomeister.com/rogue-casinos/.
Last edited by a moderator: