Have you ever deposited by the credit card tho even just once.
Looks to me like they want to verify your account which even tho they never asked for the skrill shot they would still need it.
Had a similair experience at Guts a few months ago. My account was verified and i always deposit be Neteller and occasionally paysafe.
They decided that i needed to verify again even tho They had all my documents. So sent them Neteller , Driving Licence and usual Bills. That was not good enough tho they wanted a bank statement.
Explained i do not use bank with them but because one time the other year i had used two paysafe vouchers in a row they had told me i needed to do withdrawal by bank transfer. Never used paysafe again after that stuck to neteller. But they still wanted a bank statement . Took a week to get reverified. One of the reasons i will rarely ever use Guts now.
Hello xxx,
What is the number of your casino account?
Waiting on your reply,
Louise
bet 365 is not the best casino? I'm a beginner, but I read *snip* that there is no better? Do you recommend me a good hall?
Tompaco, we have KYC with Trustly showing that this bank account does not belong to the user in question, due to our obligations and legal expectations and also because this is gambling, we don't allow deposits with methods from third parties and that's why the deposit was refunded. I think that's good that you have contacted the ADR, we'll follow up on our end as well.
We want happy customers, but we can't give compensation in cases like this, however if you rectify on your end and either open an account on your name and deposit with your bank or your wife deposits with her bank account, then I'll gladly add an extra bonus or spins.
Hi tompaco, I understand your point, but sharing payment options or depositing with methods from third parties is something that we don’t allow, it’s in our terms and conditions and it’s something that can cause serious problems for users and operators (chargebacks, friendly fraud). MGA is handling the complaint, so let’s wait to hear from them, at this point it’s better to let the ADR handle this. If you wish we can continue this in the PM when we get an update.
Yep, lets do that, and you know for a fact i wouldnt even make this thread if it was handled and treated in a better way, no warnings when talking to chat, no chance to proof anything, just a scamming rip from the withdrawal with ignorant support afterwards. Its a shame.
Friendly fraud? You are one of few casinos which doesnt support withdrawal to the same person, deposit and withdrawal to another account i could take, but this, nah. Have talked to a bunch and not many supporting this.
Stand up for yourself, we are just the little ones here with no saying.
I really hope we get something out of it from MGA, especially after the shitty treatment.