I've now received a mail to say my resubmitted documents have been passed to their security dept for verification which "should not take longer than 48 hours"
I can't understand why it could take up to another 48 hours when the previous documents were checked and rejected fairly quickly without being sent to the security dept!
We could be looking at well over 5 days before my withdrawal can be processed even if the documents this time are deemed to be ok!!
Chris
Hi Chris,
As you explained to me by PM you had issues with your documents and our support and processing teams have policies - so for instance if a utility bill needs to be not more than 3 months old then say a 3 2/3 months utility bill is too old. The other point is our support may become concerned if a player has difficulty providing more recent utility bills. We are protecting both the player and casino by ensuring we are paying the correct person and this needs to be done properly according to protocol. That's regarding the approval process. Regarding processing - the maximum processing time is 48 hours as there is work to do here as well and this is an estimated maximum time, as it can take less.
edit: support just updated me:
The player sent us a new utility bill from January last night.
The issue now is that the CC that was sent by him was not the one he deposited with.
After speaking with processing they verified his account (but he still needs to send us the correct CC).
Thanks,
Lloyd
Unnecessary stress Chris, I made a deposit last week at another established casino. I sent my documents, I got approved within less than an hour, I got my money three days later. Every casino is different, I guess this casino is not ready to properly handle withdrawals.
Eventually you will get paid, but the unnecessary stress. Is it worth it?
D
Too much stress.
Soon they may adopt a 90 day verification like some others. No thanks!
D
I'm trying to make my first deposit, but deposit step two loads a blank page.
Not a good start. No matter which method I select, they all load a blank page. If I'm experiencing technical issues just trying to give you my money, it doesn't set a good tone.
I'll try again later.
I'm trying to make my first deposit, but deposit step two loads a blank page.
Not a good start. No matter which method I select, they all load a blank page. If I'm experiencing technical issues just trying to give you my money, it doesn't set a good tone.
I'll try again later.
It appears to be working fine now. I'm from the UK but I selected USD currency when creating my account. I'm assuming this is okay but the bonus is showing GBP.
You can chose any currency you like. The bonus message is is geo-targeted.
Please keep us posted. Good luck!
I read somewhere that certain casinos have been put on some sort of probation.
UKASH has probably had issues with this particular casino and has red flagged all payments.
UKASH has a good reputation but I have yet to use them since my visa allows online gaming.
Probation for a casino is usually a warning to be careful.
Having your ticket blocked is scary.
D
Nothing against this place. I love cruises.
The signs are negative. It's in my blood to scrutinize everything.
I am a legal assistant specializing in research for An Mna. I see things a little bit different than others.
The signs are there for this particular casino. Proceed with caution.
I won't say anything else.
D
I read somewhere that certain casinos have been put on some sort of probation.
UKASH has probably had issues with this particular casino and has red flagged all payments.
UKASH has a good reputation but I have yet to use them since my visa allows online gaming.
Probation for a casino is usually a warning to be careful.
Having your ticket blocked is scary.
D