Quote Originally Posted by Harry_BKK
Answers from Keith
New questions
A few questions Keith before i start thinking to register at your site (that you accept Ecopayz is already a big plus):
1. Can i open an account in AUD?
No, at the moment we offer Euro only currency
Any time frame as to when you might offer AUD or other currencies?
2. Is Ecopayz as deposit/withdrawal method available for me residing in Thailand?
Yes, Ecopayz is on our list of payment methods
Yes, it is. But e.g. at Guts (who are using the same platform as you do) Canadians can use EP but me in Thailand cannot.
3. Charging 2.5% for withdrawals is pretty steep to be honest; that is 25$ on 1K withdrawal, 50$ on 2K, 100$ on 4K - are you serious??? or are you offering then at least instant payments during your "opening hours 9.00am-23.00pm?
Yes this is the fee and we are very transparent with it, but your objection to the amount is noted.
Transparency is surely commendable, it doesn't change though that the fees are the highest i have seen so far. You should offer at least 1 free withdrawal/week. Could you please also state if you process withdrawals instant - a few hours during your office hours, considering that you charge for them? I am OK with fees but then i expect quicker payments and not "average Joe".
4. You can process withdrawals to Paysafe Card? That is new to me.
It looks like this may be an error on the Payment FAQ's so thank you for showing us this, you may deposit only with Paysafe card.
Welcome
5. Can i withdraw winnings if i have not touched the bonus part of my balance?
Yes
wobble33 asked this in the post above. See your terms, paragraph 10 which contradicts your answer.
6. Quoting your bonus terms:
Yet another casino discriminating 90% of the world. What makes those players in the "privileged" countries so different to us "low lifes" in the ROW that we are not allowed to enjoy a welcome bonus?
We are sorry you feel this way but we do not see it as discrimination at all and is very standard in Casinos, these are countries we actively target and incentivise with bonus but we we take players from any country we are allowed to do so and treat all our players as well as possible.
I do feel indeed discriminated as i am left out from your promotions because of my home address. It is as if my dollars are less worth than those from players in those "exclusive" countries. Online casinos offer games globally, yet decided that only a few countries are eligible for "the goodies" they offer. I find that very unfair.
7. Opening hours 09.00am - 23.00pm - so i cannot play between 23.01pm and 08:59am??? ... just kidding is there at least email support available in the "off hours"?
This is the Customer Service hours, you may obviously play 24 hours a day.
Is email support available during "OFF" hours?
I think that's it for now. Thanks in advance for your answers
P.S. Sorry to say this but what i have seen so far, does not make you stand out from the crowd aka
Rizk, Videoslots or Bet-AT. Looks to me like any other average multi-platform hangout.
Very sorry you feel this way, but your points has all been noted and we will consider them all. I hope you decide to give us a go!
Cheers
Keith
Nowadays you need to bring out a unique reward system, like VS, Rizk and Bet-At are doing and only then you will stand out among the 1000's of available online casinos, otherwise you will just swim along with the bulk of them.
Good luck with your adventure!!!