- Joined
- May 10, 2015
- Location
- G
Hello!
I have a problem now with the BETAT-Casino.
I had this offer via email:
, kick off the week in style with double bankroll!
Von:
BETAT Casino
13.09.2016 um 15:10 Uhr
Double your bankroll instantly on your next deposit, up to £/$/€250!
To maximize this bonus, deposit £/$/€250 in order to get £/$/€250 extra, meaning you’ll have £/$/€500 to play awesome games!
This offer is up for grabs until 23:59 CET on Sunday 18th September, so don’t miss out on your chance to play the best games with a bigger budget!
Get yours now!
LETS PLAY
This offer i had into my account too.
I have make a deposit of 50,00€ and get the 50,00€ Bonus - All ok!
Before i can do my first spin my account FREEZE!!!
After that i go to live-chat and i should send the email-offer back and a screenshot in chat for this offer!
3x i have send the email and i have make the screenshot too!
I have do all and the CSA say: Now you must wait for an answer from another team!
I've asking: "Are you kidding me?"
Than she had switch the chat and the other CSA sayd: "Now i have got your email and i will re-open your account."
After that i have playing a while and than i logged out, i want to play again later.
A few hours later my balance is "0"
I had an email:
Hi .....,
We regret to inform you that we are unable to provide you with the offer you claim to have received by email as you are unfortunately not eligible for this promotion.
The mailer you have sent does not include your name, which was included for all eligible players.
We thank you for your understanding.
Kind regards
No, i don't have an understanding for this, sry
The BETAT Casino don't want to give me my deposit back.
Sry for my bad english, but can someone help me for this problem?
I have a problem now with the BETAT-Casino.
I had this offer via email:
, kick off the week in style with double bankroll!
Von:
BETAT Casino
13.09.2016 um 15:10 Uhr
Double your bankroll instantly on your next deposit, up to £/$/€250!
To maximize this bonus, deposit £/$/€250 in order to get £/$/€250 extra, meaning you’ll have £/$/€500 to play awesome games!
This offer is up for grabs until 23:59 CET on Sunday 18th September, so don’t miss out on your chance to play the best games with a bigger budget!
Get yours now!
LETS PLAY
This offer i had into my account too.
I have make a deposit of 50,00€ and get the 50,00€ Bonus - All ok!
Before i can do my first spin my account FREEZE!!!
After that i go to live-chat and i should send the email-offer back and a screenshot in chat for this offer!
3x i have send the email and i have make the screenshot too!
I have do all and the CSA say: Now you must wait for an answer from another team!
I've asking: "Are you kidding me?"
Than she had switch the chat and the other CSA sayd: "Now i have got your email and i will re-open your account."
After that i have playing a while and than i logged out, i want to play again later.
A few hours later my balance is "0"
I had an email:
Hi .....,
We regret to inform you that we are unable to provide you with the offer you claim to have received by email as you are unfortunately not eligible for this promotion.
The mailer you have sent does not include your name, which was included for all eligible players.
We thank you for your understanding.
Kind regards
No, i don't have an understanding for this, sry
The BETAT Casino don't want to give me my deposit back.
Sry for my bad english, but can someone help me for this problem?