- Joined
- Jul 10, 2016
- Location
- North east England
So last year as some of you are aware I had to perform a chargeback with thrills, now before anyone jumps on me saying no sympathy, this was before I was active here and knew a better way of doing things.
That said however, the service provided by thrills was nothing short of disgusting.
Anyways to my point. I asked guts months ago if this chargeback would affect me playing with them, I waited over 2 weeks for a reply to be not given a straight answer, then i pm yitz who gave me no straight answer and told me I'm not the kind of player he wants at guts and closed my account no explanation given.
I then go on to pm captain rizk and ask the same question by pm he assures me the chargeback won't affect my account with rizk or any withdrawal etc...
After researching this matter I'm unconvinced, so I speak with thrills on live chat who then tell me my account with them is self excluded (it isn't) I've never self excluded anywhere in my life.
What the agent at thrills then does is close my account on every single casino platform they use, and put a status of self exclusion on them.
So guts, dunder, rizk, ikibu, cashmio, chance hill, casinoland etc... have all had there accounts immediately closed and a self exclusion tag put on them.
Now bearing in mind I never once have mentioned a gambling issue, nor have I ever in my life self excluded anywhere.
So I contact the captain via pm and he apologises and credits me a goodwill gesture on rizk and re opens that account.
He tells me He can't do anything about the other accounts the thrills agent closed and I'll have to contact every single casino myself and explain the situation.
So I do this and my accounts are all open again now, or so I thought.....
Last night I attempt to sign up to one of there sister sites (casino calzone) only to be told due to a self exclusion I'm not allowed...
Seriously!... I explain to the agent all I've just mentioned to you guys above and he's looking into it and I'm awaiting a email from security still.
I feel beyond unfairly treated by this group, i never asked for deposits back once, I am not self excluded so why tag me as if Iam???
Why acccuse me of a gambling problem when I've never had one???..
And why will nobody give me a straight answer in regards with ' i performed a chargeback last year with thrills, will that affect my accounts elsewhere in your licence?'
Sorry for the long post, just feel these casinos and there practices are beyond deplorable.
That said however, the service provided by thrills was nothing short of disgusting.
Anyways to my point. I asked guts months ago if this chargeback would affect me playing with them, I waited over 2 weeks for a reply to be not given a straight answer, then i pm yitz who gave me no straight answer and told me I'm not the kind of player he wants at guts and closed my account no explanation given.
I then go on to pm captain rizk and ask the same question by pm he assures me the chargeback won't affect my account with rizk or any withdrawal etc...
After researching this matter I'm unconvinced, so I speak with thrills on live chat who then tell me my account with them is self excluded (it isn't) I've never self excluded anywhere in my life.
What the agent at thrills then does is close my account on every single casino platform they use, and put a status of self exclusion on them.
So guts, dunder, rizk, ikibu, cashmio, chance hill, casinoland etc... have all had there accounts immediately closed and a self exclusion tag put on them.
Now bearing in mind I never once have mentioned a gambling issue, nor have I ever in my life self excluded anywhere.
So I contact the captain via pm and he apologises and credits me a goodwill gesture on rizk and re opens that account.
He tells me He can't do anything about the other accounts the thrills agent closed and I'll have to contact every single casino myself and explain the situation.
So I do this and my accounts are all open again now, or so I thought.....
Last night I attempt to sign up to one of there sister sites (casino calzone) only to be told due to a self exclusion I'm not allowed...
Seriously!... I explain to the agent all I've just mentioned to you guys above and he's looking into it and I'm awaiting a email from security still.
I feel beyond unfairly treated by this group, i never asked for deposits back once, I am not self excluded so why tag me as if Iam???
Why acccuse me of a gambling problem when I've never had one???..
And why will nobody give me a straight answer in regards with ' i performed a chargeback last year with thrills, will that affect my accounts elsewhere in your licence?'
Sorry for the long post, just feel these casinos and there practices are beyond deplorable.