32K GBP Not Paid By Epoca Casino

[maxd]

He must have been betting over 60 a spin.

Way, WAY over 60 as it happens. 50-100% of the bonus depending on the dates of play.

 

[Dinahnana]

Way, WAY over 60 as it happens. 50-100% of the bonus depending on the dates of play.

Holy crap those are big bets. He shouldn't have been paid anything at all IMHO as this shatters the max bet term to bits. The casino would have been well within their rights to deny him all of his winnings.

 

[maxd]

The casino would have been well within their rights to deny him all of his winnings.

Yes, agreed, as I pretty much said in posts #2 and #5 of this thread. The OP had been saying the Terms did not apply. I'm waiting for his (private) response to this latest stuff before making a final decision.

 

[DannyB]

The 30% rule was also related to the welcome bonus back then when I played.

I have the screenshot which I try to attach to my next post to support

 

[DannyB]

Look below, it is clear the 30% rule is related to the signup bonus only


Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns e.g. playing of equal, zero margin bets or hedge betting, which all shall be considered irregular gaming for Sign-Up Bonus Play Through Requirement purposes. Other examples of irregular game play include but are not limited to, placing single bets equal to or in excess of 30% or more of the value of the bonus credited to your account until such time as the wagering requirements for that bonus have been met and any other pre-and post Bonus activity. The Casino reserves the right to decide in its sole discretion which activities constitute "irregular play" for Sign-Up Bonus Play through Requirement purposes from time-to-time and to withhold any withdrawals where irregular play has occurred to meet Sign-Up Bonus Play through Requirements.

 

[sandtag]

Look below, it is clear the 30% rule is related to the signup bonus only


Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns e.g. playing of equal, zero margin bets or hedge betting, which all shall be considered irregular gaming for Sign-Up Bonus Play Through Requirement purposes. Other examples of irregular game play include but are not limited to, placing single bets equal to or in excess of 30% or more of the value of the bonus credited to your account until such time as the wagering requirements for that bonus have been met and any other pre-and post Bonus activity. The Casino reserves the right to decide in its sole discretion which activities constitute "irregular play" for Sign-Up Bonus Play through Requirement purposes from time-to-time and to withhold any withdrawals where irregular play has occurred to meet Sign-Up Bonus Play through Requirements.

I dont think any casino would pay you if you bet over 50-100% of your bonus, even almost all the accredited ones would see this as advantageous play even if that wasnt your intent.

 

[spintee]

We all no for years now casino or not, terms and small print are there 1 thing only, To turn us over, We do not need 6 thousand paragraphs with hidden links and on separate pages, I'm pretty sure any person can make a bonus clear and simple (maybe not me)
But come on, I have seen these new multi platforms now & rules are simple and clear, Its about time any bonus should have a clear and simple rules & not spread about every where, Click here, click there, Before you know it your lost in translation with 30 pages open,
Im sick and tried of reading um, There spending a fortune on games ect (Ailens)which personal I would have more fun spinning a few toilet rolls around than spend a few quid and write a simple rule page out, But I guess we all again know why they do not....

 

[DannyB]

I have been paid by many casinos regardless of the bet size.

The terms mentioned in many places signup bonus and I felt free to play as I wish any ongoing deposit . I don't remember if I miscalculate the coins and placed too much or if it was a credit bet.I make mistakes sometimes betting too much when the balanced is showed as coins.

 

[maxd]

Under the casino's general T&Cs related to bonuses I see the following:

5.8.1 Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus play-through requirement purposes. Other examples of irregular game play include but are not limited to, placing single bets equal to or in excess of 30% or more of the value of the bonus credited to their account, ... Should the Casino deem that irregular game play has occurred; the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings.

As I read it (a) that applies to any bonus and (b) that puts you and your play record at odds with the Terms you agreed to. If you can demonstrate that those Terms did not exist when you placed your bets -- that would include the Spring and Fall of 2013 -- then there may be something to discuss further. Otherwise it's time to stick a fork in this PAB of yours because as I see it we are done here.

 

[Dinahnana]

I have been paid by many casinos regardless of the bet size.

The terms mentioned in many places signup bonus and I felt free to play as I wish any ongoing deposit . I don't remember if I miscalculate the coins and placed too much or if it was a credit bet.I make mistakes sometimes betting too much when the balanced is showed as coins.

You had to have known what you were doing when you were placing massive bets with regards to your bonus size. I don't think there is a casino out there that would allow that while a bonus is in play. Also its pretty hard to miscalculate anything on a MG slot. I mean to get to 50 betsize you would need to click on coin value many times. If you wanna bet big do it on a straight deposit with no bonus. As Max would say simples

 

[DannyB]

They changed the terms , I will attach a screenshot and send max a copy

 

[maphesto]

I really have checked those terms with some help from Wayback Machine and those are terrible, but they really state that whatever bonus you use they can limit the winnings to 6xbonus amount if they want.

If they want they can even implement that term to a 15% bonus...which means that the player can't even have his deposit back, just 90% of it...

It was added early in 2013.

I really hope they change their terms.

 

[maxd]

They changed the terms , I will attach a screenshot and send max a copy

Haven't received anything from you but you may not need to bother. Following up on maphesto's mention of Wayback, this was the applicable Term as of 26 March 2013 which was a few days before your initial deposit and play, if I recall correctly:

5.8 Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns e.g. playing of equal, zero margin bets or hedge betting, which all shall be considered irregular gaming for Bonus Play Through Requirement purposes. Other examples of irregular game play include but are not limited to, placing single bets equal to or in excess of 30% or more of the value of the bonus credited to your account until such time as the wagering requirements for that bonus have been met and any other pre-and post Bonus activity. The Casino reserves the right to decide in its sole discretion which activities constitute "irregular play" for Bonus Play through Requirement purposes from time-to-time and to withhold any withdrawals where irregular play has occurred to meet Bonus Play through Requirements.

Again, seems to me you are, and were, on the sharp end of their pointy stick. Yes, I know those Terms suck, that is why you should not have agreed to them. But you did and as previously stated, you own the consequences.

This is dragging on for way too long and I have other issues to attend to: I'll give you one more day to make your final statements and present whatever you think is relevant. After that the book on this will be closed unless there is a compelling reason to do otherwise.

 

[BBKPoker]

Guess I'm glad I stopped playing here if they are using this as a reason. Live chat told me several months ago you could bet whatever you wanted on welcome back offers and 30% only applied to sign up offers. I suppose I should have screenshotted it, but they always paid me fine no matter what I wagered, so I didn't see a point, really.