3 weeks to get paid, dont you find that excessive ?

[Mike031]

take note that any player that deposits and requests a withdrawal without having wagered AT LEAST 5 times the amount deposited will be charged processing fees in accordance with the deposit method used.

Without any bonus?
And i thought, that the rule from SciFi & Breakaway was bad, with their 1 time wagering your deposit, but this really sucks!

 

[ergopro]

Yeah, I'd think without deposit, the term doesn't say anything about a bonus.

This is interesting as well...wouldn't recommend not using Firepay

Any customer funding their account with a Firepay Card, must be in good standing with our Casino for at least 12 months. If you are not, any deposits made with Firepay that produce winnings will not be deemed valid if:
1. The funds do not clear during the six day waiting period.
2. The player is not in good standing for at least 12 months with our group of casinos.

 

[Mike031]

Any customer funding their account with a Firepay Card, must be in good standing with our Casino for at least 12 months. If you are not, any deposits made with Firepay that produce winnings will not be deemed valid if:
1. The funds do not clear during the six day waiting period.
2. The player is not in good standing for at least 12 months with our group of casinos.

What's this please for a joking rule?

Ok i can't use firepay, because it's only in UK available, but alone for this sucking rule, nobody should play there!

 

[ergopro]

Agree...

 

[jenn1381]

Yup Yup... I do believe perhaps this group IS going downhill... these rules seem a tad roughish to me anyways. If I deposit without a bonus I should be able to make ONE spin and then withdraw if I wanted to.. I wouldn't.. but I should be able to! That's why people deposit without a bonus. To have no restrictions.

 

[MainstAffiliate]

Main Street Affiliates - Main Street Vegas Group

Hello everyone!

I have read through this thread, and I do understand your concerns. I have replied to both Kaynos72 and to you, jenn1381 requesting additional information. When I have received the info, I will forward the information and a link to this post to our Finance Department and have them to look into this for me.

Please feel free to email me directly with any questions.

I hope to have this all cleared up by this afternoon!

I know Customer Support is working hard at keeping our players happy.

Thank you all for your patience with this.

Kind regards,

Nicole Brooks
Affiliate Manager
affiliates@mainstreetca.com

 

[jenn1381]

Thanks for your attention to this matter, Nicole

I have emailed you the info that you requested and I look forward to hearing the outcome. I know at times players can be a bit harsh, as I DO understand that these new stupid laws are making things far more difficult for online casino's to operate as usual, but I know I am not alone in being frustrated with the contradictory terms on your page as well as the 3 week wait.

I will admit it was nice to actually receive an answer to my PM as I often don't and thanks a lot for coming and posting here. Nice to see someone getting involved.

 

[Kaynos72]

Thanks a lot Nicole, the email has been sent too, waiting for your response.

 

[Kaynos72]

Ok just got this email :

Dear Mr. Xxxx,

It was brought to our attention the fact that you posted a complaint online due to an apparent delay in processing your withdrawal request. We would like to begin with apologizing for the misleading information posted on our website as currently, the time frame for the approval of any withdrawal request is between 1.5 to 2 weeks.

Each withdrawal undergoes two main clearance phases, Security & Financial, where a series of characteristics are verified prior to the approval of outgoing funds. This includes deposit clearance period, which in your particular case, being that you used ACH via INSTADEBIT is of 6 business days at least. Your deposits were performed on June 27th and the minimum clearance is due on July 6th. After this date, if no returns are shown and all phases have been accomplished satisfactorily, we will be releasing your withdrawal via your selected payment method.

Should you have any further doubts or concerns, please do not hesitate to contact us back.

Regards,

James Mitchell

Financial Department

Mainstreet Vegas Group

Well i still think that delay is exagerated. Anyway, will see what happen friday, l'll let you guys know.

 

[jenn1381]

Got the exact same email Kaynos... I requested my withdrawl on June 24th
so it's been 7 buisness days already for me - I don't know how the Canadian or American holidays slow things down though so I guess it could take a little longer... I still think 1.5-2 weeks is way too long also.. what I don't get is why they hold back your withdrawl until your deposit clears? Most casino's don't do this. Isn't it Instadebit that foots the bill if my deposit doesn't clear? I could be wrong there... At any rate, Instadebit is fast, the money came out of my account the next day so it should all be fine and clear by now.... foot's still tapping....

I appreciate the email though... at least we're getting responses which is more than I can say for other casino's lately... I'll appreciate it even more when my Instadebit account no longer says you have no available balance.. lol

 

[Kaynos72]

Yeah i guess even tough they are in Costa Rica, they won't count today as a working day... anyway let me know when you'll get paid, it should be pretty soon for you, did they told you a date in your email ? Mine says July 6th.

Anyway wanna know the best one. I registred myself to another RTG casino, King Solomon yesterday and made a deposit of 100$ via credit card (they dont have Instadebit) and won 300$, so i asked for a 200$ withdraw last night, i woke up this morning and it has been approved already ! Yeah i really dont get why some Casinos pays their customers fast and some need weeks to do it.

 

[jenn1381]

Nope, they didn't give me a date.. because they knew they had already gone past their excuse of 6 days. I will give them until Friday and if I don't get it by then I will be throwing off another email.

Congrats on your win! It's awesome to find a casino that pays that fast! I also don't get why some can pay quick and others drag the process out.. different processor's I guess. (at least that is what I am choosing to believe for accredited sites anyways, which this one was until July 1st).

Will let you know when I get paid... still nothing today

 

[jenn1381]

Yeah, so I heard back from em.. denied. No reason, nothing. Just denied. I sent back an email saying you make me wait 2 WEEKS only to tell me it's denied and then don't even give a damn reason? WTF is that?! We'll see what they say, but I am not happy.

Ok, so we won't be hearing back as the mail bounced.. NOW I am worried!!!!

 

[Kaynos72]

I just got the same damn thing. Withdraw Denied, i just send them an email saying pretty much the same thing as you. They made me wait 8 days and now they don't give any reason for the the denial !

The worst thing they changed the instadebit withdraw request for a check via courrier without asking me ! I see this on my account :

7/5/2007 8:30:28 PM Instadebit Withdrawal Denied
7/5/2007 8:31:05 PM Check via courrier Withdrawal requested

Now i'm seriously but seriously pissed off ! Are they going to make us wait another week before sending the check ?

 

[jenn1381]

they did the same thing to me, now they are sending a check which will cost me $ to cash as my bank doesn't have tellers... so i'll have to go to moneymart or something to cash it. I went to livehelp and while they were very nice and polite I didn't really get anywhere. They could not tell me why my instadebit withdrawl was denied, only that a check was basically my only option and I'm stuck. I was told to go back to livehelp in the morning to ask why it was denied and why I can only get a check as their finance dept. is closed right now. I was hoping I could change it to moneybookers or something, but apparently not. They said the check would take 2-3 days. Regardless, I won't be back I'm afraid. I have online wallets for a reason, I can't cash american funds through my bank and I refuse to open a bank account at another bank and pay service fees.

 

[Kaynos72]

I just contacted live help and they assured me that tommorow they will be sending a check and it will reach me in 2 days. I asked for a tracking number and was asked to come back tommorow that they will have it. Will see tommorow.

Geez just read your message, we are really in the same boat lol.

 

[jenn1381]

Yup, and the boat SUCKS!!! I want off! lol... I guess it's good that we'll (hopefully) get paid somehow, but why can't we get paid the way we wanted to? I guess even though I'll spend $20 to get the damn check cashed at least I'll have the $ in my hand and I won't be able to blow it all online like I would if it were in my instadebit or moneybookers... still. I just wanna know why, it doesn't make sense.

 

[jenn1381]

Let me know when you get your check kaynos... I have come down with strep throat and am quite frankly too tired to bother with it anymore. If the check comes, it comes.. lol. I'll fight about it next weekend with them if it's still not here. Also if you're ever able to find out why we couldn't withdraw via an online method... I'm still confused. Thanks.

 

[Kaynos72]

I understand you very well, i'm tired too, but in my case there is 600$ at stakes....

I will contact them later today to see if they indeed send the check and if i can get a tracking number.

I hope they wont come up with another excuse this time.

 

[Kaynos72]

Ok just contacted Live Help and the person told me that the check has been sent (according to the financial department). I should receive an email with the tracking info as soon as they get the information.

 

[jenn1381]

Got an email saying my check had been mailed and should get here within a couple days. Still don't know why it has to be a check but I guess if it gets here and doesn't bounce I will be grateful to have gotten paid.

 

[Kaynos72]

Yep same thing, i sincerely hope this is the last time i post on this thread.

 

[tintan1]

Havent gotten my winnings

I was playing with these casino for awhile and i win then loose then win again and loose and then win then finally i withdraw my whole winnings and they told me to wait for 10 business days. Yes it's too long.... Finally i got the check suddently they call me and told me that when ii filed a dispute a month ago with a different casino for some reason some of the transactions that i made to there sister company was disputed. So i was getting upset already, so i told them i will give back the amount that they said that was there's which they never gave me any proof of that dispute. I told them why not deduct it to my winnings instead its easier after all evrything is recorded. They become rude and told me that i have to pay first. i said no i wont pay and what? give you guys more money before i get my winnins. It should be fair for both sides.

 

[fcat]

Lord, how stupid are we to keep making contributions to these casinos, and then crossing are fingers in hopes of getting paid, then if we do, we hope that the check will clear? I think it's time to take a break. I am personally owed about 3500.00, once I get it I'm done.I hope all of get paid.

 

[Mike031]

How can anyone play there, on these sucking terms?

At first this one:

"We value your business and will do everything we can to offer as many deposit and withdrawal options as possible and to keep the time it takes to process withdrawals to a minimum. Please expect withdrawals to take approximately 2 weeks to process. Thank you"

Ok, that's not soo bad, but then this one:

"Also take note that any player that deposits and requests a withdrawal without having wagered AT LEAST 5 times the amount deposited will be charged processing fees in accordance with the deposit method used. Fees vary depending on the deposit method and those methods that can not be electronically refunded by us will have delivery fees that also vary depending on destination and delivery method."

5x wagering, for what? only a bad joke, or not?

then this one:

"Any customer funding their account with a Firepay Card, must be in good standing with our Casino for at least 12 months. If you are not, any deposits made with Firepay that produce winnings will not be deemed valid if:

1. The funds do not clear during the six day waiting period.
2. The player is not in good standing for at least 12 months with our group of casinos."

Ok, i can't use Firepay, but for all users, which can do this, it's a very sucking rule!

Edit: Oops, sorry, i see now, that i've posted this some days before *lol*