I made a deposit at Silver Oak Casino - At first I requested the 270 No Rules bonus, thinking this was no game restrictions...Upon talking to a customer service rep, he explained that was slots only. So I explained I wanted to play other games, he gave me a much lower bonus, but still, got a bonus.
I ended up liking their slots, a lot...and played mostly that and Let Em Ride.
I had a lot of good luck and ended up turning my $125 into $1,990
I turned in my doc's a couple days later, and requested a partial withdrawal...
they told me I had played Roulette and voided my entire account balance.
Couple things: I specifically asked for a bonus that allowed other games (why would BJ/Baccarat/Video Poker be okay, but not Roulette which has a higher house edge?)
I had already cleared my Wager Requirements through Slots before touching ANY other game at all.
only 10% of my play was at roulette (if I had known, it would have been 0% obv)
The manager said I could start over - the end - started yelling at me and banned me...
Total bs - I wasn't on a free play, I wasn't mixing bonuses, I took a lower bonus so i didn't have restrictions...worst part is I'd cleared all WR before 1 spin at Roulette.
Their own T&C state this: If an excluded game is played before completion of the above wagering requirements, the casino reserves the right to void all funds and close the account
These guys couldn't have cared less - I've read other complaints where someone won $39k and they deemed them a "skill player" and paid them only $1,250/month, instead of the $2,500/week listed on their site.
On top of this, they had "locks" on different games when I started - why were those later removed, if I wasn't allowed to play them? They could have just left the lock on...but no, they'd rather have a reason to void all my winnings, even it's complete bs...
thanks for reading
I ended up liking their slots, a lot...and played mostly that and Let Em Ride.
I had a lot of good luck and ended up turning my $125 into $1,990
I turned in my doc's a couple days later, and requested a partial withdrawal...
they told me I had played Roulette and voided my entire account balance.
Couple things: I specifically asked for a bonus that allowed other games (why would BJ/Baccarat/Video Poker be okay, but not Roulette which has a higher house edge?)
I had already cleared my Wager Requirements through Slots before touching ANY other game at all.
only 10% of my play was at roulette (if I had known, it would have been 0% obv)
The manager said I could start over - the end - started yelling at me and banned me...
Total bs - I wasn't on a free play, I wasn't mixing bonuses, I took a lower bonus so i didn't have restrictions...worst part is I'd cleared all WR before 1 spin at Roulette.
Their own T&C state this: If an excluded game is played before completion of the above wagering requirements, the casino reserves the right to void all funds and close the account
These guys couldn't have cared less - I've read other complaints where someone won $39k and they deemed them a "skill player" and paid them only $1,250/month, instead of the $2,500/week listed on their site.
On top of this, they had "locks" on different games when I started - why were those later removed, if I wasn't allowed to play them? They could have just left the lock on...but no, they'd rather have a reason to void all my winnings, even it's complete bs...
thanks for reading