bim
Dormant account
- Joined
- Jun 9, 2007
- Location
- Great Britain
I opened an account, won and withdrew 1500 from Jaskpots in a flash on 1 June. I received an email asking for I.D verification last sunday and sent required documents.
I telephoned palace group UK support number 2 days later and was informed that my account had been verified and I would be credited withdrawal via debit card on Thursday 7th June.
Amount was still not processed by yesterday - 8th June - and I emailed palace group and they replied that Financial Department has recently changed locations which has caused some delays on players withdrawals.
I telephoned again this morning and was informed that i will be paid on 11th June. I asked if Financial department had moved and operator said she was not aware of this!
I have searched the site and see that Palace group are one of the better casinos to play, but I am starting to worry.
I telephoned palace group UK support number 2 days later and was informed that my account had been verified and I would be credited withdrawal via debit card on Thursday 7th June.
Amount was still not processed by yesterday - 8th June - and I emailed palace group and they replied that Financial Department has recently changed locations which has caused some delays on players withdrawals.
I telephoned again this morning and was informed that i will be paid on 11th June. I asked if Financial department had moved and operator said she was not aware of this!
I have searched the site and see that Palace group are one of the better casinos to play, but I am starting to worry.