A casino has removed my winnings because I have played a game (roulette) that doesn't count towards the rollover.
Here is what the terms says : 'Bets placed on Roulette, Baccarat, Craps, Pontoon and Sic Bo do not count toward the wagering requirement.'
I know that many casinos completely exclude roulette, baccarat, craps from bonus play, but when they do they make it clear and there is no such thing in this casino's terms. I have played with a bonus on games that don't count towards rollover at many places in the past and I never had a problem before.
The manager is supposed to discuss this with the accounts dept. and come back to me tomorrow, but I am worried, because they have already removed the funds from my account and the manager says that the account dept. believe they are right to do this.
I have completed the rollover on a game that counts towards it (blackjack) so at least that is not being questioned. The only thing in question is my right to play roulette.
The manager says he is in between me and the account dept. so that gives me a little hope, but I am worried nevertheless.
I know this sort of issue has come up before, but I can't find the right keywords to search for it.
Here is what the terms says : 'Bets placed on Roulette, Baccarat, Craps, Pontoon and Sic Bo do not count toward the wagering requirement.'
I know that many casinos completely exclude roulette, baccarat, craps from bonus play, but when they do they make it clear and there is no such thing in this casino's terms. I have played with a bonus on games that don't count towards rollover at many places in the past and I never had a problem before.
The manager is supposed to discuss this with the accounts dept. and come back to me tomorrow, but I am worried, because they have already removed the funds from my account and the manager says that the account dept. believe they are right to do this.
I have completed the rollover on a game that counts towards it (blackjack) so at least that is not being questioned. The only thing in question is my right to play roulette.
The manager says he is in between me and the account dept. so that gives me a little hope, but I am worried nevertheless.
I know this sort of issue has come up before, but I can't find the right keywords to search for it.