Hi Guys,
what do you think?
After some deposits i was lucky and hit some good Bonuses. Cashed out and everything was fine so far.
Then i deposited some more and surprisingly was lucky again ;-) Whoop!
I have 2 withdrawls waiting for approval now.
As I came over the limit of 2.300,-- total withdrawl amounts i had to verify.
So far, so normal.
I sent all requested documents.
Now they tell me, the review of verfication documents will dure 24-72!! hours! and on weekends they don´t verify at all?
and unless verfied i cant get my withdrawls (normal, but the time for the withdrawl then comes on top...)
What do you think? For me that is very poor customer service and i am surprised they ever won the Casinomeister award.
Other Casinos need one hour or at maximum one day for review the documents.
Cheers.
what do you think?
After some deposits i was lucky and hit some good Bonuses. Cashed out and everything was fine so far.
Then i deposited some more and surprisingly was lucky again ;-) Whoop!
I have 2 withdrawls waiting for approval now.
As I came over the limit of 2.300,-- total withdrawl amounts i had to verify.
So far, so normal.
I sent all requested documents.
Now they tell me, the review of verfication documents will dure 24-72!! hours! and on weekends they don´t verify at all?
and unless verfied i cant get my withdrawls (normal, but the time for the withdrawl then comes on top...)
What do you think? For me that is very poor customer service and i am surprised they ever won the Casinomeister award.
Other Casinos need one hour or at maximum one day for review the documents.
Cheers.