Betsson group - Baptism by Fire

**roygen** · 11th February 2012, 03:34 PM

When I first started to play at Betsson, my withdrawals would be processed within hours- very impressed. So carried on playing there, but gradually the withdrawals would take longer and longer to process- My withdrawal last week, requested withdrawal on Sunday evening and was not processed until the following Thursday afternoon, Due to this I was not going to play there anymore, so I am glad there is a rep here now and I will deposit today on the premis of the 8 hour withdrawal time(that is if i am LUCKY enough to win LOL)

**chuchu59** · 11th February 2012, 03:49 PM

Originally Posted by roygen

When I first started to play at Betsson, my withdrawals would be processed within hours- very impressed. So carried on playing there, but gradually the withdrawals would take longer and longer to process- My withdrawal last week, requested withdrawal on Sunday evening and was not processed until the following Thursday afternoon, Due to this I was not going to play there anymore, so I am glad there is a rep here now and I will deposit today on the premis of the 8 hour withdrawal time(that is if i am LUCKY enough to win LOL)

Are you saying the Thursday of the same week or the Thursday of the following week? I tend to believe that Sunday is the first day of a week whereas some think its a Monday. Whatever, to pay on Thursday is too damn long.

**spoton** · 12th February 2012, 02:05 PM

Just wanna shoot in a thing i saw on tv here in Norway. On NRK(norwegian broadcasting) they have a tv show that takes up consumer stuff. They had a bit on betsafe the other day. It was about two guys who had won 5000 euros, and another one which had won 20 000 euros.

None of them recieved their winnings at betsafe claimed they had multiple accounds, which the users pretty much admitted themself aswell. One of them said his wife had an account on the same site. They didnt inform whether any of the users had claimed any kind of bonus though. But if so i guess betsafe is right about refusing to pay the winnings out.

The only thing i find a bit worrying however, is that betsafe didnt want to go in any kind of correspondence with the tv show, claiming that they have a policy of not commenting on user cases with a third party.

I guess a policy like that will make it pretty hard to PAB here, or getting a neutral opinion on cases one might encounter in the future.

**rainmaker** · 12th February 2012, 08:19 PM

Originally Posted by spoton

Just wanna shoot in a thing i saw on tv here in Norway. On NRK(norwegian broadcasting) they have a tv show that takes up consumer stuff. They had a bit on betsafe the other day. It was about two guys who had won 5000 euros, and another one which had won 20 000 euros.

None of them recieved their winnings at betsafe claimed they had multiple accounds, which the users pretty much admitted themself aswell. One of them said his wife had an account on the same site. They didnt inform whether any of the users had claimed any kind of bonus though. But if so i guess betsafe is right about refusing to pay the winnings out.

The only thing i find a bit worrying however, is that betsafe didnt want to go in any kind of correspondence with the tv show, claiming that they have a policy of not commenting on user cases with a third party.

I guess a policy like that will make it pretty hard to PAB here, or getting a neutral opinion on cases one might encounter in the future.

Yes, I watched it online now, and it was badly handled by Betsson.

As you saw, their Norwegian country manager gave a reply to NRK saying "we close accounts and confiscate winnings in similar cases every day".

I have no doubt that Betsson did the right thing when they confiscated these winnings (since both players most likely have violated T&C). But to use a "we do it all the time, therefore is it OK"- explanation is amateurish. Betsson should know better.

It is correct that Betsson usually does not want to deal with third parties. But they have no choice if they want to be accredited on Casinomeister.

**Jaffajoy** · 12th February 2012, 09:46 PM

Hi guys.

I first attempted to withdraw funds from my account a week ago today. On Thursday I noticed that my winnings were showing again in my GunnersGaming base account. I had no email to say as to why this was. I then called CS to find out why and was informed that I needed to provide documents to them. I was also informed that this would mean it would take a further 72 hours or more. Well I faxed my docs on Friday from work and emailed support to have them check to see if they had arrived and received a reply saying they had passed the enquiry to their payments team... Unfortunately as of today I have now almost been waiting the full 72 hours again and have heard nothing it is just still sat their as a pending withdrawal which I am still able to cancel.

Does anybody have any advice as to how I could get specific time on a withdrawal or speed up the process?

Thank you in advance

Jamie

**Greigssy** · 13th February 2012, 12:22 AM

Your not the only one experiencing problems. I made a withdrawal on Monday for £200 and sent off my i.d docs for a second time with the credit card verification form on Wednesday evening.I contacted chat Thursday they told me my documents havent been approved yet.

I then made a further £120 withdrawal on Friday night and again contacted chat.Yet again my documents were still to be approved and hopefully they would be over the weekend.

I logged in tonight (sun) and my pending withdrawal is still sitting at £320.So again have contacted chat and they told me that there has been a delay in processing I.D documents. How long does it take to look at ID documents,not 5 days?

**rezak** · 13th February 2012, 10:47 AM

I also want to say that my withdraw is still on pending (Casinoeuro) and it has been over 2days, usally when i play on unibet they pay me whitin 4Hours...

**Jaffajoy** · 13th February 2012, 06:29 PM

So ive logged into my account today... guess what!?!

My payment seems to have been rejected again!!! With once again no email correspondance at all!!

Im really starting to lose patience with this company

£2000 may not be much money to them... but to a guy with a partner at home looking after a 4 month old baby its beyond beleif that ive now been waiting well over a week and a half and am now looking at a further delay?!?!?!?

**Jaffajoy** · 13th February 2012, 07:08 PM

Soo I have just got off live chat with an agent and apparently my payment was rejected as my documents were not in intime... bare in mind they were sent on Friday evening... Now they say I have to wait for them to approve my docs and then process the witdrawal again which they will then aim to process within 48 hours. Thye say they will try and get my documents approved within a day but cant promise anything...

Has anyone ever had this much trouble withdrawing funds from a casino??

I personally feel this is disgusting

**CasinoEuro** · 15th February 2012, 04:24 PM

We have suffered some delays with our payments because of new regulations in Danish market. New online gaming laws and launching our sites in Denmark caused some unexpected delays with our payment department. Unfortunately player from all countries has suffered because of these delays. We are currently recruiting more staff to payments team and we except that everything will be back to the normal process time within 2 weeks. At the moment it can take the payment team up to 3 days to process your withdrawals.

Best Regards
Mårten - Betsson Group