PLAYTECH: the nightmare list

[caruso]

Playtech licensees currently appear to be out of control. Issues range from absurd slow payment, through cheap tricks into unashamed theft.

I felt a summary, with problems outlined with links and all casinos listed, would be useful in the main forum. Maybe Playtech will eventually work out it’s not in their interests to let this go on unchecked.


Giant Vegas:

Player denied a cashout of $4879; casino claims that game played was "excluded" – screenshot evidence proves otherwise; usual "fraud" allegations thrown in for good measure – unsubstantiated; affiliate programme manager cut his ties with the group as a result.

http://www.casinomeister.com/forums/...-winnings.html


Swiss Casino:

Player denied cashout of $6000; casino uses the following magnificent justification: "we detected a pattern of bonus abuse in your play". LMAO – pretty serious pattern to justify a $6000 theft.

http://www.casinomeister.com/forums/...ay-6000-a.html


Vegas Red:

Casino uses quite EXTRAORDINARILY sneaky addition of vital terms & conditions hidden away at the very bottom of a barely-readable "user end agreement", when said terms could have easily been placed in with the terms of the relevant bonus, to deny a £1700 ($3200 USD) cash out. Practically every game is excluded from bonus wagering, meaning that practically every player who accepts the bonus will have his winnings revoked. A truly "no cash out" casino.

http://www.casinomeister.com/forums/...nfiscated.html


Grand Banks:

Too many to list; slow pay to the point of being realistically no pay.

http://www.casinomeister.com/forums/...and-banks.html


African Palace / Indio:

Issues clearing up, but many debts remain:

http://www.casinomeister.com/forums/...-my-money.html


Joyland:

At the very least, a $20,000 royal still unpaid; casino "mis-set" comp rate and lost a lot of money; blamed players and didn't pay. Playtech uninterested.

http://www.casinomeister.com/forums/...-request.html?


I make this the full list of casinos and sister casinos within the same group. Fifteen unplayable casinos. Additions / corrections, please let me know.

Giant Vegas
Royal Dice
Swiss Casino
Casino Las Vegas
50 Stars Casino
Casino King
Vegas Red
Casino Tropez
Casino Del Rio
Europa Casino
Grand Banks
Sterling House
Black Widow
Joyland
Monaco Gold


That a "major" provider such as Playtech allows this extent of rogue element amongst its licensees is remarkable.

[paul02085]

Good for you. There is no way in h... I would deposit money with ANY Playtech site. They have proven time and again they:
a- dont care who they license as long as they have the cash
b- will not police their licensees.
c- will allow their licensees to pull every cheap trick in the book to rip off players.

IMO Playtech is every bit as bad as RTG if not more so. Good for you to point this out in plain language.

[vedat]

i think for delrio group i never see a player has a problem when he meets requirements they offer good bonuses and pays all the players who meets the requirements .in their terms they should fix that people shouldnt play excluded games (that goes for all casinos) not hide it on it on another terms on site .At that promotion a player is not correct becouse he didnt meet the requirements by playing an excluded game but i think casino will work something out becouse they hide that stuff on the terms its tricky for new players .and its not ethical if they change it all other stuff is good

[Slotmachine]

Good roundup Caruso. Avoid these casinos everyone!

Cheers,
SM

[scrollock]

very nice post caruse, would love to quote but wont because of its size.

anychance of stickying it CM ?

[elscrabinda]

Am I right in saying that all Playtechs include the "management reserves the right to screw you over" term?

Now there are clearly some good and honest playtech casinos but how about they delete this term for the sake of player confidence in them?

Quoting here from Kiwi

We reserve the right, at our sole discretion, to offer and advertise from time to time promotions, bonuses or other special offers and each such offer will be subject to specific terms and conditions which will be valid for a limited period of time. In connection with the specific terms of the above promotions, bonus and special offers, we further reserve the right to withhold any withdrawal amount from your account which will be in excess of your original deposit. In addition, we reserve the right to withhold or otherwise decline or reverse any pay-out or winning amount or amend any policy in the event that we suspect that you are abusing or attempting to abuse any of the following: (i) bonuses; (ii) other promotions; or (iii) specific policy or rules determined in respect of an existing game or a new game.

Now I'm sure they wouldn't try and pull any stunts, at least as long as they are on Bryan's list, but it would be nice if they made a point of NOT including this license to steal in there. Sure, they need to cover their backs but if they did it in a way that emphasised any action taken would be fair and above board I'm sure it would generate a lot of player goodwill. As it is I'm nervous at depositing at any playtech casino, accredited or otherwise

[Simmo!]

Quoting here from Kiwi

Now I'm sure they wouldn't try and pull any stunts, at least as long as they are on Bryan's list, but it would be nice if they made a point of NOT including this license to steal in there. Sure, they need to cover their backs but if they did it in a way that emphasised any action taken would be fair and above board I'm sure it would generate a lot of player goodwill. As it is I'm nervous at depositing at any playtech casino, accredited or otherwise

To be honest, you'll find many contracts inside and outside of the industry have wooly get-out clauses. I bet even your cellphone contract mentions that they can cut you off at any time at their discretion. Any loan contracts you have will probably say that the issuer can demand full payment with due interest back at any time and so on and so forth.

Its just standard legal drivel that all lawyers bang into every contract to cover any eventuality that hasn't ben covered IMO Rarely is it ever exercised as every business needs to protect the reputation of its "brand".

[elscrabinda]

Rarely is it ever exercised as every business needs to protect the reputation of its "brand".

Its not excercised in cellphone land and so the cellphone industry does not have a terrible reputation and they aren't considering making cellphones illegal in the US. It IS excercised in casino-land. All the blooming time by the looks of it. As a result, casinos have a bad name, we have to have whole forums to discuss complaints about them and the industry as a whole is dragged down.

Thats why I suggest for reputable casinos to be open and honest and frame their terms in a way that is clearly understood to mean "we'll play by the rules as long as you do" instead of giving them free reign to ignore the rules as and when they feel like it. But if reputable casinos want to be dragged down by others and tarred with the same brush thats their perogative

[Reef]

But if reputable casinos want to be dragged down by others and tarred with the same brush thats their perogative

Even if a reputable playtech tries not to have their name degraded, what are their options? Take over the affairs, support, and payments of crappy playtechs? I don't think so

[Westland Bowl]

I've heard that the exceptions to the general "avoid Playtech" rule are Bet Fred and Bet365 casinos. Supposedly they were determined to be fair and fast payers.