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Giantvegas wont pay $4879 in winnings

Discussion in 'Casino Complaints - Bonus Issues' started by kreome, Nov 5, 2005.

    Nov 5, 2005
  1. kreome

    kreome Dormant account

    Occupation:
    Computers as a hobby
    Location:
    Germany Berlin
    I played at giantvegas during June 2005, I deposited 200 and got 200 signup bonus, I played roulette and Tri card and won $4879. they refuse to pay saying I was not allowed to play roulette, the only problem is that it was not mention in the terms of the casino and I have a screenshot of the old terms.

    Also in their new terms roulette is allowed to play but doesn't count thru the wagering

    Why to pay a winner of 4879 if u can just not pay and get along with it, it seems this casino doesn't care about his reputation at all since he has no reputation.

    Here are the terms in brief which u can see clearly that roulette is allowed to play but doesn't count thru the wagering. I checked both the terms of the bonus and the terms of use where sometimes they hide it there but nothing, roulette is not mention as a game u may not play only the fact it doesn't count thru the wagering.

    It says on the terms this sentence

    bet placeed on roulette,blackjack baccarat,Craps,Jack or better,Blackjack,Video poker and Sci bo Don't count toward the wagering requirements.


    As I mention sometime in the terms of use they hide a term that if u play these games they reserve the right not to pay like in other playtech like Vegasred group and carnival BUT NOT AT ROYALDICE AND GIANTVEGAS and I have a screenshot with a date of everything to support my side

    I thought a casino business is that u take the player money once he lose and pay once he wins and follow the bonus terms, well in Giantvegas it works only one way on big winners from their bonuses.
     
    Last edited: Nov 5, 2005
  2. Nov 5, 2005
  3. Dirk Diggler

    Dirk Diggler Dormant account

    Occupation:
    Company Secretary
    Location:
    UK
    Their affiliate manager posts over at Winnersonline and has offered to help players if they have a problem so you should try him.

    His email address is This email is not visible to you.
     
  4. Nov 10, 2005
  5. kreome

    kreome Dormant account

    Occupation:
    Computers as a hobby
    Location:
    Germany Berlin
    Thank you for the information I sent 3 emails with all the infomation to but no reply

    I will try again before I am going to publish it at the winneronline.com

    Is the casinomeister in vocation because I get no reply to my pitch a bitch
     
  6. Nov 10, 2005
  7. buck

    buck Experienced Member

    Location:
    Midwest USA
    Giant

    This is a RTG and your need to go through Montana. This casino was linked with Kiss that went out of business.
    You are of legal age?

    Buck
     
  8. Nov 10, 2005
  9. Macgyver

    Macgyver Dormant account PABnononaccred

    Occupation:
    Student
    Location:
    North Carolina
    He's in Nice for a conference until next week.

    Pitch a bitch Heads up
     
  10. Nov 10, 2005
  11. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    It's no longer RTG - the owner John Goodman switched to Playtech and the last I heard he was threatening to take RTG to court on a civil dispute over his tenure with them.

    PS Unfortunately that means that your chances of getting a resolution via the software provider are limited - Playtech's recently introduced disputes channel was a bit of a joke, simply waving complainants back to the casino where the dispute started!
     
  12. Nov 10, 2005
  13. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    He is away this week and will be back at the weekend.
     
  14. Nov 11, 2005
  15. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    The operator is already aware of this. So far it seems this player is associated with three players, and bet on games that were not allowed for the wagering reqiurements. More information is forthcoming. I'll keep you posted.

    Jon-jon is a member here as well.
    http://www.casinomeister.com/forums/members/jon-jon.html
     
  16. Nov 11, 2005
  17. kreome

    kreome Dormant account

    Occupation:
    Computers as a hobby
    Location:
    Germany Berlin
    It is true I played a game that is not contribute towards the wagering but it does not mean you can not play them at all.

    many casinos added a term that you may not play these games and I will give an example, in this casino there was not such a term.

    Also in Bellerock gaming you can wager only in slots to complete the wagering but you may play other games for your fun and the same is with jackpot factory or allslots group here are couple of examples of terms that should be and then I agree with the casino that they reserve the right not to pay

    From kingneptumes casino Microgaming

    If you play any of the restricted games, which subsequently results in winnings, this play will not fulfill/complete the play through conditions. These winnings may be deemed null & void and will be removed/confiscated from your account balance or withdrawals at the sole discretion of Trident Entertainment Group.




    From Vegasred group of casinos(europa tropez...)



    We reserve the right to withhold any amount in excess of the players original deposit from a player's withdrawal if the play bonus is wagered in any versions of Baccarat, Craps, all versions of Roulette, all versions of Sic Bo, all Video Poker games, Blackjack Switch and Blackjack Surrender



    From spinpalace microgaming the palace group of casinos



    If an excluded game is played before completion of the above wagering requirements, the casino reserves the right to void all play and close the account, and require the player to forfeit the deposit


    It is not my business that other players make the same to win their bonus system it is obvious that in order to win you need to build a balance before you complete the wagering
     
  18. Nov 11, 2005
  19. spearmaster

    spearmaster RIP Ted

    Occupation:
    Devil's Advocate
    Location:
    Heaven
    The terms and conditions at other casinos are irrelevant. The only thing that counts is whether or not you met the terms and conditions in force at the time of your cashout at Giant Vegas.

    If you can conclusively prove that the terms and conditions did NOT forbid roulette and render any cashout null and void, then you have a pretty good case, except if the casino proves that you broke some other condition, which is apparently what Casinomeister is referring to.
     
  20. Nov 11, 2005
  21. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    What Spear said is pretty much it.

    Not quite. You should read this:
    http://www.casinomeister.com/forums/casino-industry-discussion/10105-giant-vegas-vs-rtg.html
     
  22. Nov 12, 2005
  23. paul1

    paul1 Dormant account

  24. Nov 15, 2005
  25. Jon-Jon

    Jon-Jon Dormant account

    Occupation:
    Entrepreneur
    Location:
    South Africa
    Oh dear...

    I replied on receipt of the mail, then investigated and closed the matter 4 days later.

    casinomeister has the same info, and I consider the matter closed, from my side at least.
     
  26. Dec 8, 2005
  27. kreome

    kreome Dormant account

    Occupation:
    Computers as a hobby
    Location:
    Germany Berlin
    Bryan and also Jon Jon seems to be convinced I am not deserve to get paid and I do not understand the hostility to winner from their side.

    I played by the rules risked my money in the roulette and then wager the full amount in Tri card poker.

    The terms never stated you can not play roulette for your fun and not for the wagering requirements and the casino never denied that , they just told me that I used their bonus and amplified it in such a way they do not like and pointed me as a bonus abuser.

    I have a screenshot of the terms which state clearly that roulette does not count towards the wagering, It is almost $4500 which is 45 bills of 100 USD which the casino keep for himself I am not going to give up, I was totally stiifed by them and if you think my case is not true please tell me why.

    What playtech has to say. Bryan implied that playtech has some secret stuff well, do you really believe playtech and their stories, they do not care about african palace and indio why would they care about me getting paid by this group.

    That is how it works, if u win big the casino says oohh there is 4500 winner which is about 30 times the bonus we gave not to pay him is like not paying 20 times bonus winners, this should not be allowed by the industry.
     
  28. Dec 9, 2005
  29. caruso

    caruso Banned User - repetitive violations of 1.6 - troll

    Occupation:
    Casino apologist
    Location:
    England
    I must've missed this thread.

    I am not surprised by "Jon-Jon"'s comment, gven the extraordinary arrogance of the "oh dear" comment above.

    If the terms say that roulette simply "does not count", then you are owed. Why is anyone disputing this? And their excuse is not that you broke the terms, but that you "used the bonus and AMPLIFIED it"??

    You are clearly owed your full cashout on the basis of the information in this thread.

    When Giant Vegas tried to slow-pay me a $1400 cashout until it would have been worth nothing to me other than a contribution to my funeral expenses, I had a webby friend of mine intercede (gotta keep the workload off Bryan occasionally, lol); if you get stuck on this, I will very happily put you his way, though I don't know his current relationship with them since they moved to Playtech. I'm not sure if he still carries them.

    Hopefully, you'll be paid as a result of this thread, however. You are clearly owed.
     
  30. Dec 9, 2005
  31. kreome

    kreome Dormant account

    Occupation:
    Computers as a hobby
    Location:
    Germany Berlin
    I am trying to attach my screenshot but get a message that the picture length is too long, how do you reduce the side using paint for example
     
  32. Dec 9, 2005
  33. Dirk Diggler

    Dirk Diggler Dormant account

    Occupation:
    Company Secretary
    Location:
    UK
    So Jon-Jon, you post over at winnersonline basically claiming your casino's are trustworthy and now you are refusing to play a player who appears to have followed your terms and conditions?

    Are you saying they didn't, if so what rule did they break?
     
  34. Dec 9, 2005
  35. Dirk Diggler

    Dirk Diggler Dormant account

    Occupation:
    Company Secretary
    Location:
    UK
    Just been posted at WOL that the player apparently could have three accounts which is the reason for the confiscation.

    Can you clarify Jon-Jon?
     
  36. Dec 9, 2005
  37. Jon-Jon

    Jon-Jon Dormant account

    Occupation:
    Entrepreneur
    Location:
    South Africa
    I apologise if my oh dear comment seemed arrogant, as I am not and have never, ever been accused by an affiliate of being so :eek2:

    I am a consultant to betrev, and cannot post more than what I have as this matter was viewed as closed based on information that would prejudice both the player and the casinos if published, and there is no reason to go down that road. All I can say is that there are three accounts with exactly the same play, opened on the same day (along with other warning signs that they employ wrt fraud) and that is reason enough. The casino was also kind enough to refund any money and offer another free bonus. There will be no gain by the player and no change in the decision should he continue this attack, and this will be my and the casinos last communication on this matter :thumbsup:

    I do know that the casino has this as the only (according to my own research) outstanding issue since they moved over to playtech - which is good going, and they are definitely on track.

    If you look at You must register/login in order to see the link. this will explain my bio, and should betrev or its casios not perform, then I will not put my name to them and remove them as current clients - this is not the case, but you can be assured that I will not associate myself with shady operators, as I have been exposed to that before - this is your peace of mind.

    I really hope that this is ok an explanation, and please feel free to pm or mail me directly should you require anything else - I will be glad to help...

    All the best
     
  38. Dec 9, 2005
  39. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    I realise that this site is still a work in progress, Jon-Jon but you need to get Spell Check going asap!
     

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