grand banks

thelawnet

Dormant account
Any tips on how to get paid here? I signed up in October because I saw they had been taken off the rogue list. I made a withdrawal on 17th October 2005. I asked them a few weeks ago where my cashout was. They said it would be coming 'soon'.

So i asked again today, apparently it is slow because I chose moneybookers and 'we're a bit slow processing moneybookers withdrawals'. The reason by the way that I cashed out by moneybookers is that I was not able to cashout by cheque because they have a 1000 minimum cashout amount for cheques and my withdrawal was only 250.

They can't tell me when I will be paid because the financial services manager doesn't work weekends.

Any good tips on how to get paid here?
 

silvada

Dormant account
they will pay

Hi,
I'm sorry to hear your story.
Anyway, trust me, they will pay, it might take weeks or months but eventually they pay.
I would suggest you to first file a complain with www.playtech.com before the 60 days rule applies.
Also, send the casino emails saying you demand your payment ASAP, bother them every week.
Thier policy is to hold payments for long time but eventually they pay.
Good luck and next time choose better your casinos.
Alessandra.
 

gmblpdam

Dormant account
I agree with silvida, it might take a lot longer than you like, but they will pay. I recommend calling them up on the phone each and every day, that usually works better for me than emails. Good luck!
 

scrollock

Senior Member
silvada said:
Hi,
I'm sorry to hear your story.
Anyway, trust me, they will pay, it might take weeks or months but eventually they pay.
I would suggest you to first file a complain with www.playtech.com before the 60 days rule applies.
Also, send the casino emails saying you demand your payment ASAP, bother them every week.
Thier policy is to hold payments for long time but eventually they pay.
Good luck and next time choose better your casinos.
Alessandra.
ive played at a few playtechs and have always met cash-outs problems, although nothing on the scale of some of the complaints on here, i think the worst was golden palace which took 6-8 weeks, shortest monaco gold 2-3 weeks.

although these wern't too excessive waiting times, the problem i found and hated was the fact i had to jump through hoops to get my money, that i was given excuse after excuse and to be quite frankly honest i knew that when speaking to CS on the phone i was being fobbed off and lied too.

a quick look around a few sites soon told me i would get money, but to me any casino thats tries to stall payments is casino that doesn't want to pay, i'm not talking ID requests or the standard things here, but things such as being asked for your ID then being told they didnt recieve or they cant read it , can you send it again or emails just blantantly ignored.

although a casino that doesnt want to pay is not the same as casino that wont pay, the fact is if your ever gambling with anyone you should never gamble will someone who doesnt want pay, even if they always do pay in the end.
 

Casinomeister

Forum Cheermeister
Staff member
thelawnet said:
Any tips on how to get paid here? I signed up in October because I saw they had been taken off the rogue list....
I wish you people would stop doing that. It seems as though if a casino is placed on "probation" players start signing up in droves. What's the matter with you people?? :eek2:

How about waiting until they fulfill getting their act together and keeping it that way - or just stick to the casinos listed here: http://www.casinomeister.com/casinos.html

Okay - venting is over. :D

Have you PMd thechancegroup, or are you venting as well? :D

thechancegroup, please pay this guy - thanks!
 

caruso

Banned User - repetitive violations of 1.6 - troll
Casinomeister said:
I wish you people would stop doing that. It seems as though if a casino is placed on "probation" players start signing up in droves. What's the matter with you people?? How about waiting until they fulfill getting their act together and keeping it that way - or just stick to the casinos listed here: http://www.casinomeister.com/casinos.html
It's a compliment - people trust you. You cannot establish whether or not a casino has got anything together and keeping it that way if people don't play there.

Has there been ANY change here? Are they doing ANYTHING differently? From this thread, I see no evidence of it. Same slow to no pays. When does this "probabtion" end, and on what basis was it granted in the first place?

I recommend calling them up on the phone each and every day, that usually works better for me than emails.
I recommend not playing here. It works great for me.
 

silvada

Dormant account
any news?

Mr. Thelawnet,
somethings happened?
I myself had a debt of 2,500GB. It took 3-4 months until they started paying in a 500GBP a week rate. In 5 weeks the money was in my neteller account.
in the meanwhile, drive them crazy, PAB (although in my case the casino meister ignores me for quite a while but I guess it's only because of the holidays) , file a complain with playtech, send them emails everyday, complain at every forum.
Good luck,
Alessandra.
 

Pinababy69

RIP Lisa
I recommend not playing here. It works great for me.
Amen to that, works great for me too. Personally, I don't play Playtech period anymore. If and when I manage to win something, I want my money within 72 hours tops, not 72 days, or even weeks. No excuse for such long delays in payment.
 

Casinomeister

Forum Cheermeister
Staff member
caruso said:
When does this "probabtion" end, and on what basis was it granted in the first place?
I think the probation is about over with. It was based on the their word that things were changing for the better and that they were really on top of things. Hmmm.
 

thelawnet

Dormant account
Casinomeister said:
I think the probation is about over with. It was based on the their word that things were changing for the better and that they were really on top of things. Hmmm.
they just told me they have a three month payment backlog.

No joke.

This is from their live chat

Player18: I was wondering where my cashout is
Jane: I'm sorry but we have backlog with some of the payment aty the moment
Jane: however, I'lll inform the financila manager about your inquiery
Jane: they will proceed it as soon as possible
Player18: a backlog? I cashed out in october
Jane: I apologize fir that
Player18: is the backlog three months long?
Jane: yes, I'm sorry
These are familiar lines of bullshit, it's always the financial manager who will be informed, he's never available, I should try tomorrow, as it is his day off, and nothing ever happens.

But the three month backlog is classic.
 

caruso

Banned User - repetitive violations of 1.6 - troll
If it were worth your while, you could always go and bug Playtech at the ICE in two weeks. Obviously you'd be blown off with whatever BS, but it could cause some embarrassment that might get word through to Grand Banks, and I daresay you can do Bolshy Bastard as well as I can.

thelawnet said:
These are familiar lines of bullshit, it's always the financial manager who will be informed, he's never available, I should try tomorrow, as it is his day off, and nothing ever happens.
They're good at this. On the ICE subject: when I visted Playtech with a specific question a couple of years ago, I got the same: manager in a meeting, come back in two hours...oops, he's in another meeting...etc etc. Phone, live chat or face to face, they're equally slippery.
 

vinylweatherman

You type well loads
CAG
MM
3 months!!!

A 3 month delay due to some cock up on an individual account is bad CS. 3 Month backlog as a matter of routine should have alarm bells ringing - are they using money coming in to pay money going out; and having to wait for this?
More pertinent is to ask at what rate they are routinely processing cashouts, and how this has allowed the backlog to grow this large if it has nothing to do with cashflow issues.

A wall of silence should be taken as bad news, and the bad publicity could make the problems even worse, which will result in them contacting players with excuses allowing them even more time to process the cashouts.
 

jetset

RIP Brian
CAG
The only way you can classify a three month backlog is totally unacceptable.

We all know how bad Chance Group (Grand Bay, Sterlinghouse and Black Widow casinos) are on this payment delay front - it's been going on for years - yes, years - and the complaints are legion. The only surprise to me is that they are still in business.

Despite this group's continued reprehensible conduct toward bonus players, which is some of the most blatantly egregious on the Internet imo, Playtech would appear to have taken little or no action to improve matters at their licensee.

Regarding ICE, giving complainers the runaround at the Playtech stand is only marginally worse than actually getting hold of their marketing manager. She appears to have little idea of what is going on and in my several experiences looks poised for immediate and alarmed flight during any conversation beyond the weather!

The licensing jurisdictions they use are pretty much useless in my experience, too so that is not a practical avenue, and Playtech's dispute channel has yet to show it does anything really useful at all.

That doesn't leave much room for a decent resolution, other than asking Bryan if he can use his good contacts at Chance and Playtech to get things moving.

This smacks of closing the stable doors after the horse has gone, I know but the players' best course to avoid stress and anxiety here in future is simply to go elsewhere.
 

Casinomeister

Forum Cheermeister
Staff member
jetset said:
...That doesn't leave much room for a decent resolution, other than asking Bryan if he can use his good contacts at Chance and Playtech to get things moving...
Sorry, but I'm not wasting my time with these guys any more. PABs are backlogged - if I have any Black Widow etc. (which I know I do), I'll send them off. But for any more complaints from this group - sorry - can't help you there.

TheChanceGroup - please get your frigging act together. Thank you.
 

amandajm

Experienced Member
I trust the Meister somewhat. However, am not so forgiving, hence the somewhat.

When Bryan rogues, I trust the firm deserves it because he takes his time.
When Bryan puts on probation, they stay rogued in my book.

I hope this time the firm get no second second chance, otherwise they'll carry on playing the game.
 
Top