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Hi, from Rushmore Gaming Group!

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RushmoreGaming

Rogue operator - exploiting the forum for marketin
Joined
Apr 17, 2012
Location
Cyprus
Hi All,

My name is Heather and I will be the representative for all Rushmore Gaming brands:

Rushmore
Chery Red
Slots Oasis
Slotsville
Pure Vegas

I am looking forward to becoming active on this forum. Please do not hesitate to contact me with questions and/or concerns regarding these brands!

Happy Gaming!

Heather McPherson
 
Hi Nate,

We had an incident a few months ago that created problems with payments. Everything is back on track and we are no longer have issues with payment :)

Chayton- thank you for the welcome! :) I am looking forward to working with all of you
 
Heather,

I suggest that you start a thread in the Online Casino section and ask for feedback with regards to issues being experienced at your brands.

As Chayton said, Good Luck!

Nate

Hi Nate,

We had an incident a few months ago that created problems with payments. Everything is back on track and we are no longer have issues with payment :)

Chayton- thank you for the welcome! :) I am looking forward to working with all of you
 
We had an incident a few months ago that created problems with payments.
Sorry, but that is total nonsense!
Maybe you are new to this group and that's what you've been told? But the reality is Rushmore have been dragging out payments (taking up to 2 to 3 mouths) for something like about 2 years now... :(

However, your presence here is warmly welcomed and I sincerely hope Rushmore's problems are behind them and that you genuinely can help the players on this forum who are still having difficulties.

Good luck! :thumbsup:
KK
 
Hi Heather Welcome to CM's forum.
Hope to see "Major Improvements" with your group & the RushmoreGaming gets back on track with player issues.
Thank You
~T~
cf-welcome.webp


Thanks BingoT for posting that link. That was my thought too:thumbsup:

Welcome Heather! :)
In that link when you come to page 47, you will see my thoughts of them sending a rep here, now when the problems seems to be over and everyone that was owed has been payed. It started in november last year so it's sad you didn't show up by then.:rolleyes:

Good luck!
Rushmore
https://www.casinomeister.com/forums/threads/rushmore-withdrawal-delay.47396/

perhaps a good start would be to explain what the problems were

honesty from the start will stand you in good stead...

Heather you can start here........

Rushmore
https://www.casinomeister.com/forums/threads/rushmore-withdrawal-delay.47396/

https://www.casinomeister.com/forums/threads/about-the-rushmore-group-warning.47921/

https://www.casinomeister.com/forums/threads/slots-oasis.47814/
 
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perhaps a good start would be to explain what the problems were

honesty from the start will stand you in good stead...
 
Thanks BingoT for posting that link. That was my thought too:thumbsup:

Welcome Heather! :)
In that link when you come to page 47, you will see my thoughts of them sending a rep here, now when the problems seems to be over and everyone that was owed has been payed. It started in november last year so it's sad you didn't show up by then.:rolleyes:

Good luck!
 
Hello Heather and welcome to the forum. Its unlikely that players will believe in anything you say unless they start seeing players being paid consistently without delays. For a start, what are your time frames for withdrawals and are VIPs given priority when cashing out. Personally, I dont mind giving them prefential treatment but not at the expense of other players.

I venture to say if payments are made timely for at least the next 3 months you might start seeing a trickle of players return. Having said that, however, its really an on-off situation with Rushmore. One day everything is ok and then the delays start afresh. Will the real Rushmore step forward please!
 
In regards to the links that were posted - these was an isolated issue with payments. The intermediary bank found out that these funds were being used for gambling purposes and seized them. There was no way for us to retreive the funds.

TirileJ- I would have liked to have been active when these problems were happening, but I was in a more behind-the-scenes role helping get everything cleared up. I'm sorry i was not around then to help with problems!

We have been a bit behind on payments trying to get back on our feet after November. At this point we are very close to being back on track. Withdrawals are being processed as soon as they come in and are being sent out as quickly as we are able to send them. In regards to VIPs, they are always given priority in withdrawals. However, paying them first does not come at the expense of paying other players. :)

Thanks to everyone for the welcome. I hope I can be a helpful resource in the future.

Heather
 
In regards to the links that were posted - these was an isolated issue with payments. The intermediary bank found out that these funds were being used for gambling purposes and seized them. There was no way for us to retreive the funds.

TirileJ- I would have liked to have been active when these problems were happening, but I was in a more behind-the-scenes role helping get everything cleared up. I'm sorry i was not around then to help with problems!

We have been a bit behind on payments trying to get back on our feet after November. At this point we are very close to being back on track. Withdrawals are being processed as soon as they come in and are being sent out as quickly as we are able to send them. In regards to VIPs, they are always given priority in withdrawals. However, paying them first does not come at the expense of paying other players. :)

Thanks to everyone for the welcome. I hope I can be a helpful resource in the future.

Heather

I am confused - easily done ! SO the intermediary bank seized the funds, you can't retrieve them so what happens to the individuals who were waiting to receive their winnings from this pot of money ? Do they get the money ? Because surely they should?

Looking at the Rushmore thread, some people got paid much quicker than others - was that because only some had their winnings seized? From an independent view it just seemed a higgledy piggledy . touch your finger to the wind thingie as to who got paid when , if at all ?

Still from what you say they should all be sorted very soon ! Lets wait and see.

Thanks for your help and welcome.
 
TirileJ- I would have liked to have been active when these problems were happening, but I was in a more behind-the-scenes role helping get everything cleared up. I'm sorry i was not around then to help with problems!

I'm in no need for an apology. I havn't played at your casino. The people you should say sorry to is all of them who were waiting to get paid, was lied to, and who the casino told over and over again that the payment was on the way, even though it wasn't.
What I can read out from the thread is that the last person to get paid had waited for 4½ month:eek2:

I'm sure you will do your best to get your reputation back, and I'm glad you have the curage to step in to us lions, that says a lot:thumbsup:

Still I wouldn't play there, but that's me and this is my opinions only.
Others will decides for themself wether they trust you now or not.
 
In regards to the links that were posted - these was an isolated issue with payments. The intermediary bank found out that these funds were being used for gambling purposes and seized them. There was no way for us to retreive the funds.

TirileJ- I would have liked to have been active when these problems were happening, but I was in a more behind-the-scenes role helping get everything cleared up. I'm sorry i was not around then to help with problems!

We have been a bit behind on payments trying to get back on our feet after November. At this point we are very close to being back on track. Withdrawals are being processed as soon as they come in and are being sent out as quickly as we are able to send them. In regards to VIPs, they are always given priority in withdrawals. However, paying them first does not come at the expense of paying other players. :)

Thanks to everyone for the welcome. I hope I can be a helpful resource in the future.

Heather

There have been CONTINUAL "isolated issues with payments", and even though the US situation is understood here, Rushmore seem to be less adept than other US facing groups in steering clear of such problems. This excuse does NOT explain why non-US players also started reporting severe payment delays, however the theory that Rushmore is/was virtually insolvent DOES explain why an "isolated issue with payments" for US players can bring down the GLOBAL payment systems for players.

Rushmore have also repeatedly told us that "everything is now back to normal", yet it only takes a few weeks for yet another "isolated issue with payments" to come along, and players are back to waiting months.


Many players felt they were being lied to, especially when it came to making deposits after being given assurances that there were "no problems" with processing withdrawals, only to find they were subject to weeks of delay and bullshit excuses when they were lucky enough to win.


Sending a rep here now is "too little, too late", for the damage has been done to the brand. Any player who feels it is OK to play there now just because a rep has signed up here and said "all problems are solved" needs their head examined.
 
i was one of those guys who were lied to - numerous times saying it has been sent when infact it never was , you have no idea how frustrating it was to learn that ok the check will be here in a few days i will use my credit card and pay that back for buying new furniture, then to realize it never has been sent not one week or 2 but months.
i however forgive or should i say will like o try again because at this point theres not alot of casinos for usa and jackpot group as been tighter than polar bear and her cubs.
so its good to see at lest a rep here. i personally would like to see rushmore group come back and redeem themselves but i have to be honest , they have a lot of wounds to lick to do it .
p.s- what gets me is - why could the casino not be honest and just come out and say - the funds have been seized, instead lie after lie after lie thats bad bussiness

good luck
 
Hi and welcome Heather.

I do want to say something, though:

There have just been way too many complaints; you can't simply dismiss them with a wave of your hand and a perfunctory, "oh, we had an issue, but it's gone now!" I mean, don't get me wrong, we all appreciate that you are focusing on the payment delays that have become standard operating procedure at your casinos. It's going to take time (and timely payments) for many here. Thanks. :cool:
 
If they really want to get some players back they'll need to do more than just show a presence on the forums. Although I also saw a Virtual rep on another forum and it seems to have worked for them. :rolleyes:

I have to admit that I still have accounts at the casinos in the Rushmore group, but I haven't deposited there since they lost accreditation here. For me personally I wouldn't risk my money playing there again until I can see a lasting change.

IMO what the rep should be doing is talking to Bryan about being taken out of the pit and working on getting accredited again.

Let's face it, if the casino had been paying people in a timely manner, they wouldn't have needed such an active rep here in the first place. When it got to the point where the only way you could get paid was to contact Louise, that was an issue for most people.
 
In regards to the links that were posted - these was an isolated issue with payments. ....

With all due respect Heather I think you'll find that the history of problems with Rushmore is rather more complicated than that. I realise that you may be touting the party line you've been tasked to sell but simply blundering into that could get you into pretty hot water here if you aren't careful. I think you'll find it would be in everyone's best interests -- especially your employer's -- for you to be familiar with the following, at the very least:

  • Casinomeister's Best and Worst in Online Gambling for 2009: Best Worst 2009
    Rushmore Casino Group was extremely disappointing this year. Their operator went into the silent mode as complaints were piling up concerning slow payments to players and affiliates. It wasn't until they were removed from the "Accredited Casino" section that it became an important matter. Louise, the casino manager, was always on top of things and was a contender for Best Casino Manager this year, but she was failed by her bossman.

    They were brought back on with the condition that complaints would cease and payments would be back on schedule. It's always a shame to see what was considered a good group do a cyber face-plant over communication issues.
  • Casinomeister's Best and Worst in Online Gambling for 2010: Best Worst 2010
    The Rushmore Group. Awarded Biggest Disappointment of 2009 III for failing to meet what we expected from an "Accredited" online casino. They went from being a major disappointment to "falling from grace." They lost their "Accreditation" after we became aware that they had botched a fraudster investigation. A "dolphin was caught in the tuna net" so to speak. He was a legit player who was originally deemed to be a fraudster. This was to the tune of about $8K.

    Since then, it has been sporadic. Complaints of slow pays and trepidation from both players and affiliates have not made things easy for the Rushmore group.
  • [strike]Casinomeister Warning, 05 May 2010 - Cherry Casino: verification run-around, confiscated winnings[/strike] [sorry, my bad]
  • Casinomeister Warning, 21 Dec 2011 - Rushmore Group: slow-pay tactics.
  • All of which resulted in the Rogue Pit listing here at Casinomeister dated 08 Feb 2012: Rushmore Casino Group - constant slow pays
  • Last but not least the literally dozens of slow-pay issues regarding Rushmore that were raised on our forums over the past three years: go here and search for "Rushmore" for further details.

Of course there is no reason why Rushmore can't recover from their rocky past, I think we all hope they do, but denial of the widely known and publicised facts is not a promising start. You're likely to do your cause a lot more harm than good if you make that your primary strategy here at Casinomeister.
 
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Are there any unresolved PABs on hand that Heather could work on?

Nothing current, we stopped actively pursuing PABs against Rushmore properties some time ago. I'm sure there are some in the Archives though.
 
Ooopsy! Good catch, thanks. Post updated.
 
Hi All,

In regards to past complaints and issues with the casino - I am not denying, nor will I ever deny that there have been issues with slow payments, etc. in the past. For those of you that read my comments that way - I am sorry.

I am here to deal with and clear up any issues players may have with our casinos. I am in direct contact with customer service and with the withdrawals department regarding specific player issues. I can not promise that I will resolve everything, but I can promise that I will work as hard as I can to make sure all issues are respectfully reviewed.

Thank you for all the welcome notes - I appreciate them! :)


Casinomeister- we would love to work on getting out of 'the pit' Please let us know where to begin!

Heather
 
Sorry for this Heather, but I would have loved to be quiet now.

Unfortunately I have read that you again are several weeks behind.
Maybe it's better to wait with the "out of pit" until you have catched up with the ongoing issues
that still is.
In my opinion it's too early. I want to know that I can trust you, and I don't feel that way yet.
But that's me. I know other loves you and it's up to each and everyone to decide ofcourse.;)
 
Hi All,

In regards to past complaints and issues with the casino - I am not denying, nor will I ever deny that there have been issues with slow payments, etc. in the past. For those of you that read my comments that way - I am sorry.

I am here to deal with and clear up any issues players may have with our casinos. I am in direct contact with customer service and with the withdrawals department regarding specific player issues. I can not promise that I will resolve everything, but I can promise that I will work as hard as I can to make sure all issues are respectfully reviewed.

Thank you for all the welcome notes - I appreciate them! :)


Casinomeister- we would love to work on getting out of 'the pit' Please let us know where to begin!

Heather



For a start clear up the PABs that are now with Max. I cant speak for Bryan but you must be kidding me when you seem not to know what should be done. I would have loved to deposit and cashout to test the waters but my money is hard-earned lol.
 
Hi All,

In regards to past complaints and issues with the casino - I am not denying, nor will I ever deny that there have been issues with slow payments, etc. in the past. For those of you that read my comments that way - I am sorry.

I am here to deal with and clear up any issues players may have with our casinos. I am in direct contact with customer service and with the withdrawals department regarding specific player issues. I can not promise that I will resolve everything, but I can promise that I will work as hard as I can to make sure all issues are respectfully reviewed.

Thank you for all the welcome notes - I appreciate them! :)


Casinomeister- we would love to work on getting out of 'the pit' Please let us know where to begin!

Heather

Heather -
One bit of advice ---- try and come online at CM more frequently. If you are going to be their representative here, then you need to be HERE! Players will dump on you for the sins of the past from your employer -but you can control/help what happens from here FORWARD.

But you won't be effective if you only come online every few weeks.........

I am personally glad to see casino reps being active on the forum and offering to help solve issues. So I do welcome you and hope you can repair some of the damage that has been done by Rushmore towards the players.

Diane
 
clear up frozen payments issue

Heather:

I think it's great that you and the Rushmore casino group want to be accredited again and are trying to fix the issues that have plagued your casino (and much of the US-facing online casino industry). Obviously, the first order of business is to pay the players that are currently owed.

Just as importantly, I believe, is to clear up the matter of the players who had funds "frozen" in the intermediary bank. I am one of those players (see prior postings on the other thread) who has been told I will not get paid because the money has been "frozen" and that I can get my deposit (not deposits, just my very last winning deposit) back as a gesture of sympathy.

I believe (and I am very interested in the opinion of the other members here) that Rushmore owes me that money. It is I who is "sympathetic" to Rushmore and do feel sorry for their losing the money that was frozen, but it was not the players' money who was frozen. The casino is responsible for getting the money into the players hands. The way Rushmore (and sister casinos) is dealing with this issue results in Rushmore losing nothing and the players losing everything. In order to become/maintain being an honorable company, Rushmore needs to make good those payments in their entirety..

Because I understand the cash-flow issues created due to this loss, I, for one, would be agreeable to some sort of payment plan like 25% per month for 4 months (or anything reasonable). The key factor for me is that Rushmore owes this money and I cannot play with them or recommend their accreditation unless this issue is handled in the honorable manner and the players in this situation are paid.

The phone operators have continually told me that I cannot receive those funds unless they are released by the bank and I find this line of reasoning insulting and objectionable and I believe that Rushmore is not viewing the situation properly.

Thank you, and I welcome your return to good graces.

PS: This posting is from a player who has repeatedly backed up Rushmore in the other threads, so this is not is from a Rushmore basher.
 
Slotslover,

You have unlimited patience which is praiseworthy. Rushmore, or Heather for that matter, cannot use any excuses not to pay any of these players as the issues have dragged on for far too long. Rushmore should now shut up and stop making excuses and should just pay the players they owe. Dont even think of promoting your casinos before you pay up.
 
Slotslover,

You have unlimited patience which is praiseworthy. Rushmore, or Heather for that matter, cannot use any excuses not to pay any of these players as the issues have dragged on for far too long. Rushmore should now shut up and stop making excuses and should just pay the players they owe. Dont even think of promoting your casinos before you pay up.

I'm not sure I understand. I don't "promote" any casinos nor work as an affiliate etc. I, along with other players, want to be paid what is due and wanted Heather and Rushmore to know that in addition to all the other payments that may be delayed/not paid, the ones not paid with the excuse of "frozen by US bank" need to be paid as well in order for them to remain/become any sort of legitimate organization, let alone become accredited again.
 
I'm not sure I understand. I don't "promote" any casinos nor work as an affiliate etc. I, along with other players, want to be paid what is due and wanted Heather and Rushmore to know that in addition to all the other payments that may be delayed/not paid, the ones not paid with the excuse of "frozen by US bank" need to be paid as well in order for them to remain/become any sort of legitimate organization, let alone become accredited again.

I think what Chu was trying to say, if I'm not mistaken, was for the Rushmore group to quit promoting their casinos here on the forum until they pay. That's all.
 
I think what Chu was trying to say, if I'm not mistaken, was for the Rushmore group to quit promoting their casinos here on the forum until they pay. That's all.

yes, thanks for pointing that out. I guess it was a bit early in the morning for me and I didn't read Chuchu's post clearly enough.

Thanks.

Let's see what happens :)
 
Hi All,

Firstly, I do try to come on at least once a day. Please be advised that our work week here is Sunday-Thursday so if I seem absent on Fridays, that's why. I am making an effort to be active on other forums as well so please be patient! :)

As for the November payment batch - there is not much else I can say in that respect. I have explained the situation as explicitly as I could. I do not hold the funds nor am I responsible for payouts. If anyone has specific payout issues prior to or after this situation, please PM me and I will work on getting it settled!

I apreciate the time and paitence of the people who have posted here! Thank you for your opinions and suggestions! :)


Heather
 
Hi All,

Firstly, I do try to come on at least once a day. Please be advised that our work week here is Sunday-Thursday so if I seem absent on Fridays, that's why. I am making an effort to be active on other forums as well so please be patient! :)

As for the November payment batch - there is not much else I can say in that respect. I have explained the situation as explicitly as I could. I do not hold the funds nor am I responsible for payouts. If anyone has specific payout issues prior to or after this situation, please PM me and I will work on getting it settled!

I apreciate the time and paitence of the people who have posted here! Thank you for your opinions and suggestions! :)


Heather

Heather -
I made the comment because in THIS THREAD your posts were on 4/18 and then no further posts from you until May 2nd. That's why I referenced coming on more often. Perhaps it should be "respond" more often.

Diane
 
Hi All,

Firstly, I do try to come on at least once a day. Please be advised that our work week here is Sunday-Thursday so if I seem absent on Fridays, that's why. I am making an effort to be active on other forums as well so please be patient! :)

As for the November payment batch - there is not much else I can say in that respect. I have explained the situation as explicitly as I could. I do not hold the funds nor am I responsible for payouts. If anyone has specific payout issues prior to or after this situation, please PM me and I will work on getting it settled!

I apreciate the time and paitence of the people who have posted here! Thank you for your opinions and suggestions! :)


Heather

My suggestion then is that anyone who is still waiting on a payout from Rushmore as of today should send you a PM for your to investigate as their new representative. It doesn't matter when the issue began ------ if it is still an open problem, you appear to be the person who is willing to try and help.

@ CM Members - contact Heather and give her a chance. Let's not beat her up for what happened before her coming online with us. Let's focus on what she can do from here FORWARD to make it better.

IMO
Diane
 
My suggestion then is that anyone who is still waiting on a payout from Rushmore as of today should send you a PM for your to investigate as their new representative. It doesn't matter when the issue began ------ if it is still an open problem, you appear to be the person who is willing to try and help.

@ CM Members - contact Heather and give her a chance. Let's not beat her up for what happened before her coming online with us. Let's focus on what she can do from here FORWARD to make it better.

IMO
Diane

Diane,

We are not trying to beat Heather up for what happened in the past. She stated, however in post #4 in this thread that payments are back on track and if this is true I applaud her on that. If this is false, her presence is unwarranted as it only gives the group another chance to lie to the community. Right now, she seems to be making an excuse saying that she is off on Fridays when she hasnt posted in this thread or logged in CM for more than 2 weeks. I wouldnt call that sincerity to make things right. I may be wrong but it does seem that even SlotsLover, who has been extremely patient with them is still owed a payment. We are told that payments are back on tract. I respectfully beg to differ.
 
Diane,

We are not trying to beat Heather up for what happened in the past. She stated, however in post #4 in this thread that payments are back on track and if this is true I applaud her on that. If this is false, her presence is unwarranted as it only gives the group another chance to lie to the community. Right now, she seems to be making an excuse saying that she is off on Fridays when she hasnt posted in this thread or logged in CM for more than 2 weeks. I wouldnt call that sincerity to make things right. I may be wrong but it does seem that even SlotsLover, who has been extremely patient with them is still owed a payment. We are told that payments are back on tract. I respectfully beg to differ.

Chu -
I agree, if she is going to be HERE,she needs to be HERE --

I also don't buy that payments are back on track - too much baggage to get unloaded that fast. But let's see how it goes and if she is able to help. But so far, haven't seen anything to generate optimism for her or Rushmore.

Diane
 
Thank you to the users who have sent me a PM - I am checking those out now! :)

Heather

I would suggest that those players who pm'ed Heather could post when they finally get paid together with the timeframe so that we can gauge whether the problems are beginning to fade as Heather stated. Well, actually said payments are back on track but if there are a horde of players being paid at least its a good start.
 
Still Waiting

I would suggest that those players who pm'ed Heather could post when they finally get paid together with the timeframe so that we can gauge whether the problems are beginning to fade as Heather stated. Well, actually said payments are back on track but if there are a horde of players being paid at least its a good start.

Last week I contacted Rushmore casino and they informed me, as they always did in the past, that they sent a check to me on December 15, 2011. Since I haven't received the check yet (I live in California, USA) I asked if the check has been returned to them or if someone illegally cashed it. The representative checked and said the check hasn't been returned or cashed.

I sent Heather two PM's and I'm hoping she will be able to help. When I read the forum it sounds like some players have been paid. I wish there was a way they could scan the check and post it on this forum to tell if they have really been paid.
 
Unacceptable

Heather wrote

"As for the November payment batch - there is not much else I can say in that respect. I have explained the situation as explicitly as I could. I do not hold the funds nor am I responsible for payouts. If anyone has specific payout issues prior to or after this situation, please PM me and I will work on getting it settled!"

While I don't hold Heather accountable, I find Rushmore's stance here completely unacceptable and I would like to know what the other meister members opinions are regarding this. For Rushmore to maintain any sort of integrity, they need to make this money good. It's completely unacceptable for them to refund my last deposit. Not only did I win fairly, but I made numerous deposits before getting that cashout. They need to pay this money and they need to hear it loud and clear and often that they are the ones responsible to pay this money. I can't believe Rushmore can actually believe the players should be the losers because their processor never got the winning players their money.

Please help me convince Rushmore that their stance here is illogical and needs to be reversed. I'm a patient man when it comes to payouts but I draw the line at being robbed.
 
Please help me convince Rushmore that their stance here is illogical and needs to be reversed. I'm a patient man when it comes to payouts but I draw the line at being robbed.
You are 1,000,000% right! :thumbsup:
They need to pay you (and everyone else who is owed money) NOW!

This is the ONLY way they should ever be allowed off the Rogue List.

KK
 
Am in touch with several people via PM in regards to payment and login issues. (Including david92506) :)

Thank you everyone for being actively in touch!

Heather



Last week I contacted Rushmore casino and they informed me, as they always did in the past, that they sent a check to me on December 15, 2011. Since I haven't received the check yet (I live in California, USA) I asked if the check has been returned to them or if someone illegally cashed it. The representative checked and said the check hasn't been returned or cashed.

I sent Heather two PM's and I'm hoping she will be able to help. When I read the forum it sounds like some players have been paid. I wish there was a way they could scan the check and post it on this forum to tell if they have really been paid.
 
Can we see some positive action in this thread before the weekend & get some of them payments paid to players?
RushmoreGaming here is the time to make good for all your brands.
And to continue in the future.
This is getting old with "am checking on it"
PAY THE PLAYERS NOW.
Thank You
~T~
 
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